topic Re: Mods - need help again in Customer Care

Mods - need help again

Travone — Wed, 22 Jul 2020 11:59:18 GMT

Mods - I'm hoping you can help me with order #6816043387. It has been sitting at the post office since 7/13/20 with no further movement. When can this item be deemed "lost in transit" and a refund issued. I still want the item and it is being offered today as a lunchtime special. I'm afraid if a new one is not sent out today it will not be available any longer. Thanks!!!

Re: Mods - need help again

Susan-QVC — Wed, 22 Jul 2020 12:07:47 GMT

@Travone wrote:

Mods - I'm hoping you can help me with order #************. It has been sitting at the post office since 7/13/20 with no further movement. When can this item be deemed "lost in transit" and a refund issued. I still want the item and it is being offered today as a lunchtime special. I'm afraid if a new one is not sent out today it will not be available any longer. Thanks!!!

@Travone Good Morning, I just check the tracking on this order and we show a new scan as of 7/20, it looks to be processing. We can check again early next week if it's not delivered by then.

Susan

Re: Mods - need help again

Travone — Wed, 22 Jul 2020 12:12:00 GMT

Thanks Susan - you are seeing something different from me. When I click on order status, it is still showing the last activity at 7/13. Glad there is movement.

Thanks for checking !!!!!

Re: Mods - need help again

Susan-QVC — Wed, 22 Jul 2020 12:15:20 GMT

@Travone wrote:

Thanks Susan - you are seeing something different from me. When I click on order status, it is still showing the last activity at 7/13. Glad there is movement.

Thanks for checking !!!!!

@Travone I'll send you an email with a screen shot. Susan

Re: Mods - need help again

KJPA — Wed, 22 Jul 2020 14:20:31 GMT

@Susan-QVC or any other moderator. I have a thread about the same thing but no mod has replied to me. And my package was last "touched"7/3. Can you please help? My thread contains an image of the package tracking and i can provide the order number. I just want to be reimbursed now. My Post Office says it was most likely returned!!!

Re: Mods - need help again

Melvin-QVC — Thu, 23 Jul 2020 03:54:05 GMT

@KJPA wrote:

@Susan-QVC or any other moderator. I have a thread about the same thing but no mod has replied to me. And my package was last "touched"7/3. Can you please help? My thread contains an image of the package tracking and i can provide the order number. I just want to be reimbursed now. My Post Office says it was most likely returned!!!

@KJPA What's the item you're referring to?

Re: Mods - need help again

KJPA — Thu, 23 Jul 2020 14:36:07 GMT

@Melvin-QVC Interesting enough the package updated yesterday morning. I didn't see the newest before I posted in this thread. I still don't know what it means but I've been told I can't get it until it says "available for pickup". PS our development has cluster mail boxes and we expect to often be required to go pick up at the local PO. I can go there today with this info and see what they say.