topic Re: Product Videos Not Streaming. in Customer Care

Product Videos Not Streaming.

stellabystarlight — Sun, 19 Jul 2020 21:53:42 GMT

Every time I try to watch a product video, the video does not stream. Something is wrong. This has been happening all day!

Re: Product Videos Not Streaming.

Kachina624 — Sun, 19 Jul 2020 21:56:21 GMT

Try streaming one using a different browser.

Re: Product Videos Not Streaming.

stellabystarlight — Sun, 19 Jul 2020 23:40:01 GMT

Thanks, Kachina!

Re: Product Videos Not Streaming.

tobes — Mon, 20 Jul 2020 13:14:26 GMT

@Kachina624 Kachina...I have read where your answer to this problem is change the browser. I have done this and it makes no difference. Last week I had no problems with looking at videos of products using products recently on line". Even this morning up until 9 am I had no problems. Now 9 a.m. EST I get three red bars flashing and no access to the videos. Why would the videos work and then suddenly stop working? It cannot be the browser. It is maddening and may be a reason why Q is losing money since people cannot see what they are trying to buy.

Re: Product Videos Not Streaming.

stellabystarlight — Mon, 20 Jul 2020 19:29:55 GMT

I tried different browsers too, and the video is not streaming. I get the 3 lines too and I cannot even go forward to see if I get some of the video.

Re: Product Videos Not Streaming.

tampalady — Tue, 21 Jul 2020 12:15:27 GMT

I noticed my videos start than a red circle just goes around and around. Just another day in paradise at the Q.

Re: Product Videos Not Streaming.

Pecky — Tue, 21 Jul 2020 12:29:04 GMT

@tobes wrote:
@Kachina624 Kachina...I have read where your answer to this problem is change the browser. I have done this and it makes no difference. Last week I had no problems with looking at videos of products using products recently on line". Even this morning up until 9 am I had no problems. Now 9 a.m. EST I get three red bars flashing and no access to the videos. Why would the videos work and then suddenly stop working? It cannot be the browser. It is maddening and may be a reason why Q is losing money since people cannot see what they are trying to buy.

@tobes This is now happening to me. It seems to be a QVC issue.

Re: Product Videos Not Streaming.

stellabystarlight — Tue, 21 Jul 2020 22:14:17 GMT

Videos are still not streaming. 3 Red lines appear and everything stops after 5 seconds. Please address this issue as I need to view the videos before I purchase.

Re: Product Videos Not Streaming.

Pecky — Wed, 22 Jul 2020 15:17:53 GMT

@stellabystarlight wrote:
Videos are still not streaming. 3 Red lines appear and everything stops after 5 seconds. Please address this issue as I need to view the videos before I purchase.

I still can't watch the videos. It starts out then stops showing three red lines.

Re: Product Videos Not Streaming.

stevieb — Thu, 23 Jul 2020 16:03:36 GMT

This has now been going on with me for two days running. If the item isn't available to view on You Tube I can forget watching it on this website. And yes, I've cleared the cache, deleted history and so on... Nothing different about my device. And no, I'm not trying another browser, I shouldn't have to... They want to sell product, then fix the problem... There's always something... This has got to be the lamest excuse for a major retail website ever... Maybe one of the moderators @Melvin-QVC can alert the IT staff about this latest website issue...

Re: Product Videos Not Streaming.

DAD — Fri, 24 Jul 2020 14:04:55 GMT

I am not able to view videos either! Just one more problem that's not being fixed!