topic ETA Of When QVC Will Be Back To Normal Service??? in Customer Care

ETA Of When QVC Will Be Back To Normal Service???

hotbuyer — Mon, 20 Jul 2020 16:35:07 GMT

So after having numerous issues in May and June with QVC with processing and shipping delays, I have pretty much stopped ordeing from QVC. I have sent emails to customer service that took 30 days to get a response (was not social team), I have been put on hold for hours, all of these things have been very disappointing, whatever, and QVC are lucky to have the staff at the the social team. But where I draw the line is when I am getting doubled charged on not one item but two items and I can not get a hold of a HUMAN being to get the matter sorted it. After holding for over an hour Friday night I just gave up and I am taking the loss of my money because I refuse to waste anymore of my time trying to be able to actually talk to a live person on a nonexistent customer service number. I have a ring that needs to be exchange for bigger size but I am just going to eat the loss on that as I have read the nightmare stories of returns/exchanges etc. So my question is when will QVC be returning to the normal service it has been months now and I would think for a large company like QVC they would have the service back or is the company going under? The only reason why I am asking and I am still here is the fact there are 3 brands I can only get in Plus size on QVC no one else sells them so if I could get them other places believe me I would. So mods does anyone have a clear idea another couple of weeks, months???

Re: ETA Of When QVC Will Be Back To Normal Service???

ellaphant — Mon, 20 Jul 2020 16:51:01 GMT

There is a global pandmeic with people crtically ill and dying every day. The people who continually complain about problems with QVC orders etc., - shop elsewhere. Most all companies are having problems with deliveries, returns. QVC and all companies have a resposibility for the safety of their employees. I have had delays from Overstock and Macy's- so what? The items arrived eventually. Everyone is doing their best. We are in the middle of a medical crisis. Nothing is normal. Expect delays or don't shop - anywhere.

Re: ETA Of When QVC Will Be Back To Normal Service???

hotbuyer — Mon, 20 Jul 2020 17:21:41 GMT

@ellaphant I was asking a question if they knew when things would be back to normal so your rude reply to my post is irrelevant unless you work for QVC ..Thank you though for taking the time out of your day to be rude to someone you don't even know.

Re: ETA Of When QVC Will Be Back To Normal Service???

Love my grandkids — Mon, 20 Jul 2020 17:22:27 GMT

@hotbuyer Since you haven't email the Social Team, you need to do that.

QVCSocialTeam@qvc.com

Give them all order numbers, state your problems, etc.

The old email address on the website has been disabled some time ago.

Re: ETA Of When QVC Will Be Back To Normal Service???

spursfan2 — Mon, 20 Jul 2020 17:25:58 GMT

@ellaphant What a dismissive response to a very legitimate question from the OP.

@hotbuyer Unfortunately I dont think there is an answer to your question. I would have thought by now QVC would have gotten it together and be able to do better than this. Recent developments at QVC make me think they are possibly circling the drain. There is NO excuse to be double charged and NO excuse not to have recourse when you are. I do think it might be a good idea to look at other outlets for plus size fashions. There are a lot of places that have some very nice plus size fashions at better prices and they actually provide customer service. Try Woman Within or Roamans.

Re: ETA Of When QVC Will Be Back To Normal Service???

hotbuyer — Mon, 20 Jul 2020 17:27:09 GMT

@Love my grandkids Thank you !!! and normally I would but that is issue the social team is great no compliants about them this is an issue that I need to talk to someone to try to understand why I was double charge on two items this month, it is not a lot of money but I just don't want it to keep happening.

Re: ETA Of When QVC Will Be Back To Normal Service???

hotbuyer — Mon, 20 Jul 2020 17:32:23 GMT

@spursfan2 Thank you so much for the alternative plus places suggestions!! Yes I was just asking when they think they are going to be back to the normal not so perfect customer service we are used too haha.. I work for a big national retailer in customer service and no one waits to speak to a customer rep more than a couple of minutes. Plus when things are delayed, damage, returms etc. we are told to go out of our way to make the customers happy espcially in these times.

Re: ETA Of When QVC Will Be Back To Normal Service???

Forbidden Fruit — Mon, 20 Jul 2020 18:01:00 GMT

@ellaphant

People are also out of work and getting double charged is not good either.

Re: ETA Of When QVC Will Be Back To Normal Service???

Kachina624 — Mon, 20 Jul 2020 18:47:03 GMT

@hotbuyer The mods say they cannot help with billing problems. I am not going to sit on hold for hours so one night I called CS at about 1am MDT. I was on hold about 5 minutes then got a nice man who immediately fixed my problem. They seem to be working from home at all hours so give them a try outside of normal business hours.

Re: ETA Of When QVC Will Be Back To Normal Service???

Love my grandkids — Mon, 20 Jul 2020 18:56:40 GMT

@Kachina624 You were nice enough not to point out that my post was wrong, thank youj (smile). I deleted it as I was misinformed about something I *thought* the Social Team handled.

Re: ETA Of When QVC Will Be Back To Normal Service???

ellaphant — Mon, 20 Jul 2020 19:02:49 GMT

@hotbuyer wrote:
@ellaphant I was asking a question if they knew when things would be back to normal so your rude reply to my post is irrelevant unless you work for QVC ..Thank you though for taking the time out of your day to be rude to someone you don't even know.

Who could possibly know when there will be a vaccine or if there never is a vaccine and this is the new normal. In the mean time, nothing is normal.

Re: ETA Of When QVC Will Be Back To Normal Service???

Kachina624 — Mon, 20 Jul 2020 20:41:03 GMT

@ellaphant @hotbuyer I find it strange that anyone would even ask "when will things be back to normal?". Only someone with a crystal ball could answer and that would be a guess. Truthfully, we may never return to what we view as "normal" and may have to adjust to new normals.

Re: ETA Of When QVC Will Be Back To Normal Service???

elated — Mon, 20 Jul 2020 20:59:53 GMT

I don't think she meant it literally but figuratively. Why do you think you were charged double? Sometimes you will have an easy pay charged when it ships and in the same month you will be charged for the second easy pay. Remember you are charged when it ships not received.

Re: ETA Of When QVC Will Be Back To Normal Service???

Sage04 — Mon, 20 Jul 2020 23:36:56 GMT

This happened to me a long time ago and I think it was because there were 31 days in that month.

Re: ETA Of When QVC Will Be Back To Normal Service???

loriqvc — Tue, 21 Jul 2020 00:58:08 GMT

@hotbuyer - You have gotten some good advice here, so I hope that helps you. I'd definitely recommend reaching out to QVCSocialTeam@qvc.com to describe your problem—there is a chance they'll be able to help if you can explain the details of your situation, and if things are complicated but they think they can help, they may be able to call you as well.

With regard to your return/exchange note, if your ring doesn't fit, I would try to request an exchange if I were in your place. Aside from the fact that the process is really slow, the only "problem" I've had with exchange requests is when the size/color/style of an item I've requested is not available, and in such cases, I've received a full refund. But most of the time, I've been able to get what I wanted. If you won't be able to wear the ring, it is probably worth taking a chance to try to exchange it; if you use the Q's return label, it won't cost you a dime to make the attempt, and the worst thing that would happen is you would get your money back.

Re: ETA Of When QVC Will Be Back To Normal Service???

SharkE — Tue, 21 Jul 2020 01:43:27 GMT

@Kachina624 wrote:
@hotbuyer The mods say they cannot help with billing problems. I am not going to sit on hold for hours so one night I called CS at about 1am MDT. I was on hold about 5 minutes then got a nice man who immediately fixed my problem. They seem to be working from home at all hours so give them a try outside of normal business hours.

your a night owl LOL

Re: ETA Of When QVC Will Be Back To Normal Service???

Sage04 — Tue, 21 Jul 2020 03:00:21 GMT

Just spoke with a friend of mine who had a problem with double billing, but hers involved Auto Delivery that had four Easy Pays. So the 4th Easy Pay of the first delivery became due around the same time she was about to pay the first Easy Pay installment of the second shipment.

Maybe in the OP´s case, the Computer went crazy.

Re: ETA Of When QVC Will Be Back To Normal Service???

mfrazer — Tue, 21 Jul 2020 03:15:27 GMT

I don't agree that all companies are experiencing delays. Order something from Nordstrom, Amazon or Land's End and you will have it in days.

And QVC uses the cheapest, slowest shipping method and charges you for it.

Just chatted with a rep about my July 8 order of the Lock and Lock TSV that STILL hasn't shipped and he could give me no date when that might happen. Oh, and I can't cancel since it is "in process."
Is anyone at QVC listening?

Re: ETA Of When QVC Will Be Back To Normal Service???

w2orjetdoc — Tue, 21 Jul 2020 13:30:46 GMT

OnefineDay - Sounds like you either own a huge amount of stock in QVC or work for them! Take your snarky solutions somewhere else. A lot of us are very mad about the horrible lack of customer service which is one of the letters in QVC - C being customer service! We have a right to be mad and frustrated.