topic Re: MODS Help-Return sent back 6/10 not processed in Customer Care

MODS Help-Return sent back 6/10 not processed

IlliniGirl88 — Sat, 18 Jul 2020 18:09:55 GMT

I sent back 3 items on June 10th and they still are not showing any receipt. They were picked up at my home, using the Q return label, and are in the system with the USPS note that they were all picked up on the same date, but I still haven't had Q acknowledge receipt. They're the following items:

A376220 Earth Savoy sandals (straps never would adjust tight enough)

A380324 IM Black print pedal pusher (size 8)

A375817 LOGO Ivory denim blouse

I have tried emailing Q Social team, for a previous problem, and never received a return email, that's why I'm posting to this forum. If you can please help, I'd appreciate it. I have so many lost packages from, and going back to QVC, it's not even funny. Thank you for your help!

Re: MODS Help-Return sent back 6/10 not processed

Love my grandkids — Sat, 18 Jul 2020 18:39:57 GMT

@IlliniGirl88 Try sending an email to:

QVCSocialTeam@qvc.com

Re: MODS Help-Return sent back 6/10 not processed

Beth-QVC — Sat, 18 Jul 2020 18:55:18 GMT

@IlliniGirl88

I will have a look and send you an email.

Beth QVC

Re: MODS Help-Return sent back 6/10 not processed

IlliniGirl88 — Sat, 18 Jul 2020 19:05:36 GMT

@Beth-QVC wrote:
@IlliniGirl88
I will have a look and send you an email.
Beth QVC

@Beth-QVC - Thank you, I'll look for the email.

Re: MODS Help-Return sent back 6/10 not processed

IlliniGirl88 — Sat, 18 Jul 2020 19:22:21 GMT

@Beth-QVC - I just sent you the email for the 3 returns, I added screenshots of my account tracking for each one. Thanks again for your help.

Re: MODS Help-Return sent back 6/10 not processed

IlliniGirl88 — Sat, 18 Jul 2020 20:07:56 GMT

@Beth-QVC - Thank you for your quick response! I appreciate it very much.

Re: MODS Help-Return sent back 6/10 not processed

Yesme — Sat, 18 Jul 2020 22:27:17 GMT

Do social reps really have power to fix things, or are their hands tied beyond the basic "we're sorry for the inconvenience"? If so, why do they help some customers and not others?