topic Re: Return in Customer Care

Return

luvsshopping — Tue, 14 Jul 2020 01:15:42 GMT

On June 19,2020 I returned Order 6519477811 which was delivered to Rocky Mount,NC on June 22,2020. As of yet July 13,2020 I have not received a refund. Please advise. I believe I should have received this refund by now. As of July 17th I will be charged another easy pay.

Re: Return

Wayne-QVC — Tue, 14 Jul 2020 01:20:09 GMT

@luvsshopping Please send me a screen shot of the tracking information and the tracking number to QVCSocialTeam@qvc.com and I will be happy to help.

Re: Return

BarbiHollywood — Tue, 14 Jul 2020 01:36:26 GMT

@Wayne-QVC wrote:
@luvsshopping Please send me a screen shot of the tracking information and the tracking number to QVCSocialTeam@qvc.com and I will be happy to help.

@Wayne-QVC I'm waiting for a response from someone, too. I emailed the QVCSocialTeam@qvc.com earlier but no reply. THREE items returned last month for exchanges and nothing even shows as received on my account order status. HSN's shipping is still pretty good. Can someone please help?

Re: Return

BarbiHollywood — Tue, 14 Jul 2020 02:03:47 GMT

@BarbiHollywood wrote:
@Wayne-QVC wrote:
@luvsshopping Please send me a screen shot of the tracking information and the tracking number to QVCSocialTeam@qvc.com and I will be happy to help.
@Wayne-QVC I'm waiting for a response from someone, too. I emailed the QVCSocialTeam@qvc.com earlier but no reply. THREE items returned last month for exchanges and nothing even shows as received on my account order status. HSN's shipping is still pretty good. Can someone please help?

@Wayne-QVC If that was you, Wayne, who just responded to my request (above), thank you. I don't know why any of my Exchanges weren't processed last month or even updated on my Order Status, but now the items that I wanted are no longer available -- because QVC took so long. At least your customers' Order Status should be updated and correct.

Can you help me track the Amy Kestenberg crossbody that was supposed to be delivered today but wasn't? There's no Tracking on this end because it's likely coming via USPS. Any help is appreciated.

Re: Return

Wayne-QVC — Tue, 14 Jul 2020 02:11:28 GMT

@BarbiHollywood An email was sent to advise of the order delay and the item should be received by Monday, July 20th

Re: Return

luvsshopping — Tue, 14 Jul 2020 12:37:16 GMT

I don't know how to do that. USPC tracking #9500 1129 8887 0171 5142 65 received by QVC Rocky Mount, SC jUNE 22, 2020.

Re: Return

luvsshopping — Tue, 14 Jul 2020 15:59:13 GMT

I don't know why my message is mixed in with someone else. My question is where is my credit refund. Information you need is at bottom of this page.

Re: Return

luvsshopping — Tue, 14 Jul 2020 23:17:33 GMT

I have no idea what the best solution means. I asked where my credit is for my return and have still not gotten an answer.

@luvsshopping wrote:
On June 19,2020 I returned Order 6519477811 which was delivered to Rocky Mount,NC on June 22,2020. As of yet July 13,2020 I have not received a refund. Please advise. I believe I should have received this refund by now. As of July 17th I will be charged another easy pay.

Re: Return

Wayne-QVC — Tue, 14 Jul 2020 23:31:57 GMT

@luvsshopping A full refund has been issued for the item you returned.

Re: Return

HoliBerry — Wed, 15 Jul 2020 19:02:34 GMT

When sending an e-mail to SocialTeam@qvc.com do you put all of your info. in the e-mail to them such as membership no: & all the order numbers of everything that was sent back ?

I returned 4 items in early June - I have been billed for them a second time on two of the items & they are still on my easy pay status. And, I can't get through to Customer Service. I tried many times to get through to them.

This is getting frustrating now - did everyone get help by e-mailing the Social Team ?

Thanks for any info. .

Re: Return

luvsshopping — Fri, 17 Jul 2020 17:55:06 GMT

I don't think you can e-mail customer service anymore for help with orders. Your best bet is to email the social team and give the order number and problem you are experiencing. As you can see alot of people are having problems with their orders so it might take a little time for them to get back to you.

Re: Return

drew12 — Fri, 17 Jul 2020 19:57:32 GMT

This happened to me as well. I used QVC's tracking number which showed it was at the facility but no return posted on account. I had to call them and tell them "hey, it's been sitting in your warehouse for 2 weeks and she immediatley issued the refund. The down side to this is I had to wait over 30 mins to get a rep. I just sent something back from JAI, and I'm monitering the tracking number. I've been ordering off of JTV moissanite, and they are amazing. I get my items right away, and the returns to them are quick. QVC needs to get their act together in this regard. I didn't reorder an item due to this issue.

Re: Return

drew12 — Fri, 17 Jul 2020 20:01:50 GMT

Forget about emailing. I tried that, and a week later a got a reply that they are looking at emails during this "unprecedented time." It would have been nice to an automatic reply right away saying that. I had to call for my refund to be processed and expect to be on hold for a long, long time. They had already charged me 3 payments, and I sent it back right away using their label. Just call and make sure you track it first so you can tell them how long they have had it in their warehouse.

Re: Return

Yesme — Sat, 18 Jul 2020 00:33:46 GMT

Did all of us receive help from QVC social team? No! They've said sorry, we know you're frustrated.

Had returns since mid June. Acknowledged (finally) that they received. Won't refund. Claim too late. Seriously? If I purchased under the 90 day extended return policy in effect until the end of May, which I did (made a bundle of purchases due to extension), returns are valid until 90 days of receipt. If I received May 1, my items didn't have to be sent back by May 31, but 90 days from May 1.

This isn't rocket science.

Why are they behaving this way after repeated attempts at resolution? In general, these actions can signal corporate chaos prior to folding...

Re: Return

reviewer from sc — Tue, 21 Jul 2020 23:39:36 GMT

I would suggest to go to QVC chat. It took 25 minutes, but I was informed in what position I was in queue. The chat operator was nice and very knowledgeable. I was even able to save the chat on a screen shot for any future reference. I highly recommend it.