topic Re: PLEASE need help with 2 lost packages in Customer Care

PLEASE need help with 2 lost packages

brandy — Thu, 16 Jul 2020 23:43:49 GMT

I have 2 lost packages that have been holding at Cleveland PO SINCE JULY 9. I filed report with them and they cannot find packages anywhere. This is order numbers; sunglasses, Lori Duster. I am out of options and need help what too do. Can you please contact me and help me??? I called customer service QVC and spoke to Dennis he told me to contact post ofice to track them down,so I did now what. The Post Office says there LOST. One oredr placed June30 anf other July3. PLEASE CONTACT ME. Gay Gerbick

post edited because it contain personal information.

Re: PLEASE need help with 2 lost packages

Pattie722 — Thu, 16 Jul 2020 22:12:53 GMT

Join the rest of us. Same here. Getting old. Good luck. They had to reship mine. I'm done with the Q

Re: PLEASE need help with 2 lost packages

Love my grandkids — Thu, 16 Jul 2020 22:15:29 GMT

@brandy Try sending an email as follows:

QVCSocialTeam@qvc.com

Hopefully they haven't all been fired and can help you.

Re: PLEASE need help with 2 lost packages

Kinski-QVC — Thu, 16 Jul 2020 23:48:59 GMT

Hi @brandy

I'm sorry to hear you haven't received your orders. I've located the order for the duster. There has been no tracking update since 7/9. Would you like a replacement or refund?

I'm unable to locate the sunglasses order. Can you please provide me with the item number?

Kinski,

Customer Care