topic BILLING in Customer Care

BILLING

Lilbert47 — Wed, 15 Jul 2020 18:21:48 GMT

I have called your office several times and now the automatic states we can NOT speak with a representative due to the current situation. However on June 24, 2020 I spoke with your rep, Myra and advise her that your company is incorrect in your billing. Myra stated that someone would look at the account and get back with me within 5 business days. Due to the pandemic I waited 10 business days. I could not get anyone on the phione, so I wrote QVC's headquarters about the mistake/fradulent billing. I need someone to get back with me IMMEDIATELY

Re: BILLING

Love my grandkids — Wed, 15 Jul 2020 18:26:19 GMT

@Lilbert47 I seriously doubt QVC HQ even read your letter.

Send an email to:

QVCSocialTeam@qvc.com

The ST and Mod are very responsive to their emails.

Re: BILLING

Lilbert47 — Fri, 17 Jul 2020 22:22:14 GMT

Thank you @Love my grandkids. I am going to try that email. Because I need a resolution. Again, thanks.

Re: BILLING

Love my grandkids — Fri, 17 Jul 2020 23:43:18 GMT

@Lilbert47 You're most welcome and good luck!

Re: BILLING

Lilbert47 — Sat, 18 Jul 2020 20:38:02 GMT

@Love my grandkids I hate to keep bothering you regarding this issue. However, will the team respond on this blog or send me an email? Thanks

Re: BILLING

Beth-QVC — Sat, 18 Jul 2020 21:17:18 GMT

@Lilbert47

If you would please send an email to QVCSocialTeam@qvc.com with the details, we will be happy to assist you.

Beth QVC

Re: BILLING

Love my grandkids — Sat, 18 Jul 2020 22:52:15 GMT

@Lilbert47 You certainly are NO bother but I see you got a response here on the forum!

Re: BILLING

Lilbert47 — Mon, 20 Jul 2020 15:58:18 GMT

Beth-QVC.

I sent an email to that email address on July 17th. However I am sending it AGAIN now. Do you have any idea how long this inadequate billing matter can be resolved?