topic Re: Lost order in Customer Care

Lost order

2zbeach — Fri, 10 Jul 2020 16:44:19 GMT

I placed an order for two Logo tops on 6/25. Delivery was supposed to be 7/1 but tracking says order was transferred to wrong post office and had to be transferred to the correct one. It's now 7/10 and there are no further updates. I believe my items are lost.

item numbers A390095 ( 2 tops, different colors) . Please advise. Thank you.

Re: Lost order

Kachina624 — Fri, 10 Jul 2020 16:51:18 GMT

Very strange things are happening with shipping. I had one totally disappear off of tracking for 10 days, then this morning it's suddenly in Phoenix. Who knows if I'll ever get it? I'm patiently waiting. I did report this on the USPS website as a missing package.

Re: Lost order

Beth-QVC — Fri, 10 Jul 2020 19:08:17 GMT

@2zbeach

I would agree with you that these items are lost. As we have no more in stock, I have processed a refund for both of them; 2 x $31.25 to the original method of payment. Current processing times for refunds is 3 to 5 business days.

Beth QVC

Re: Lost order

2zbeach — Fri, 10 Jul 2020 19:31:54 GMT

Thank you, Beth, for the prompt attention to my issue. Much appreciated!

Re: Lost order

Pecky — Fri, 10 Jul 2020 22:06:36 GMT

I am still waiting for a pair of JAI earrings to be delivered. It has been stuck at the main post office since 7/2 and no movement. I keeping hoping it was missed and would be in my mail box but nothing yet. I received the necklace reasonably fast but no earrings. They are sold out so I can't even get another pair.

Re: Lost order

Anne MarieC — Fri, 10 Jul 2020 23:55:17 GMT

I’m having the same issue with my order! I ordered it on 6/29 and the last update was transferred to wrong post office. No update since 7/3. It’s very frustrating!