topic Re: Tracking returns in Customer Care

Tracking returns

Katiesmom — Mon, 03 Jun 2019 17:18:21 GMT

I have returns from weeks ago that have not processed. I used the return label to return. Are these USPS? When I try to track items from a month ago, it comes up on USPS with "no status available".

How can I track these returns? Thanks!

4/28 order - Joan Rivers pants

5/4 order - D&C linen pants - returned both

5/9 order - Lisa Rinna batwing top

5/16 order - SG denim ankle jeans

All of these should be store credits.

Re: Tracking returns

PinkyPetunia — Mon, 03 Jun 2019 17:35:21 GMT

Have you tried calling Customer Service? Don't know what you mean by store credit.

Re: Tracking returns

Susan-QVC — Mon, 03 Jun 2019 17:51:31 GMT

@Katiesmom wrote:

I have returns from weeks ago that have not processed. I used the return label to return. Are these USPS? When I try to track items from a month ago, it comes up on USPS with "no status available".

How can I track these returns? Thanks!

4/28 order - Joan Rivers pants

5/4 order - D&C linen pants - returned both

5/9 order - Lisa Rinna batwing top

5/16 order - SG denim ankle jeans

All of these should be store credits.

@Katiesmom I'll take a look at the orders and let you know by email. If I understand correctly as a refund you are asking for member credits right?

Re: Tracking returns

Katiesmom — Mon, 03 Jun 2019 17:55:59 GMT

Thank you - yes, I always check off "merchandise credit" which gives me a credit in my QVC account for future purchases, rather than a cash return. Thanks very much for your help.

Re: Tracking returns

Susan-QVC — Tue, 04 Jun 2019 12:47:20 GMT

@Katiesmom I have issued the refunds as member credits as requested, my apologies for the delay. The Denim & Co order credits may not show for 1-3 days, I'll check on it tomorrow for you. Lisa Rinna order was refunded and is showing.

Susan Q-Social

Good Morning @Katiesmom.

The Denim & Co credits have been posted and available now.

Have a great day,

Susan Q-Social

Re: Tracking returns

Katiesmom — Tue, 04 Jun 2019 15:57:31 GMT

Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?

Appreciate your help!

Re: Tracking returns

dooBdoo — Tue, 04 Jun 2019 16:08:08 GMT

@Katiesmom wrote:
Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?
Appreciate your help!

Just adding a notification for @Susan-QVC so she'll see this more easily. I suspect the QVC Social Team is even busier than usual with all the changes, and so many ordering/shipping problems. They are busy bees! I don't know how the moderators keep up with so much, but they do and they're always here for us.

Re: Tracking returns

Susan-QVC — Tue, 04 Jun 2019 16:21:16 GMT

@Katiesmom wrote:

Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?

Appreciate your help!

@Katiesmom Unfortunately I cannot say why, it's not showing received yet. I will keep an eye on the order for you.

Susan

Re: Tracking returns

Katiesmom — Tue, 04 Jun 2019 18:19:39 GMT

@dooBdoo wrote:
@Katiesmom wrote:
Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?
Appreciate your help!

Just adding a notification for @Susan-QVC so she'll see this more easily. I suspect the QVC Social Team is even busier than usual with all the changes, and so many ordering/shipping problems. They are busy bees! I don't know how the moderators keep up with so much, but they do and they're always here for us.

THANK YOU so much!

Re: Tracking returns

Katiesmom — Tue, 04 Jun 2019 18:20:02 GMT

@Susan-QVC wrote:
@Katiesmom wrote:
Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?
Appreciate your help!
@Katiesmom Unfortunately I cannot say why, it's not showing received yet. I will keep an eye on the order for you.
Susan

Appreciate it - thank you!

Re: Tracking returns

Susan-QVC — Wed, 05 Jun 2019 12:44:20 GMT

@Katiesmom All returns have now been refunded as member credits.

Hope you have a great day!

Susan Q-Social

Re: Tracking returns

Katiesmom — Sun, 09 Jun 2019 04:27:53 GMT

@Susan-QVC wrote:
@Katiesmom All returns have now been refunded as member credits.

Hope you have a great day!
Susan Q-Social

Thanks so much. You have been incredibly helpful

Re: Tracking returns

joco728 — Sun, 09 Jun 2019 12:44:20 GMT

I'm having the same issue...sent something back using their label back in May and there is still no tracking info. Will go to post office tomorrow to see if they can track it. This is so ridiculous...a few months back something I returned took over a month to get to them. It is getting so frustrating. I don't know what has happened to them ever since they merged.

Re: Tracking returns

Kim-QVC — Sun, 09 Jun 2019 13:04:12 GMT

@joco728 wrote:

I'm having the same issue...sent something back using their label back in May and there is still no tracking info. Will go to post office tomorrow to see if they can track it. This is so ridiculous...a few months back something I returned took over a month to get to them. It is getting so frustrating. I don't know what has happened to them ever since they merged.

Hi @joco728 thank you for participating in our Community forums. I apologize that this return has caused you concern. Please email us at QVCSocialTeam@qvc.com with this order information we'd like to help, thank you. ~Kim

Re: Tracking returns

Mkmpr — Sat, 15 Jun 2019 17:41:39 GMT

What is going on with the returns?? I have been having to get a hold of QVC every time I return something!! The last was 2 shorts I returned for a exchange and they sent me one instead of 2. Charged me for 2!! If this keeps up I will stop ordering from QVC and I have been with the Q for 20 yrs!!

Re: Tracking returns

Trooper2 — Sun, 16 Jun 2019 14:55:00 GMT

What I do is get a receipt from the post office showing they received it. Although, if you are unfortunate enough to deal with Ontario facility, it will take 10-15 days from the time the website shows delivered to receive your refund.

Re: Tracking returns

Pickwickpapers — Mon, 17 Jun 2019 23:40:34 GMT

I have sent in multiple returns from May and have confirmation that packages were delivered to QVC but still no credit to my card.
What is up? I keep receiving the same message that they are working on returns.

Re: Tracking returns

Beth-QVC — Mon, 17 Jun 2019 23:52:44 GMT

@Pickwickpapers

Please send us an email to QVCSocialTeam@qvc.com with the order numbers and/or item numbers of your returns and we will check on them for you.

Beth QVC

Re: Tracking returns

my buddy — Wed, 08 Jul 2020 19:07:08 GMT

I too have had 2 returns both since early to mid June - used qvc shipping return labels and have gotten no updates.. can't call customer service and can't do the chat service.. makes me leary to order anything further til this gets resolved. awful customer service!!!!

Josie Maran argan milk duo serum

Prive Revaux the prep set of 2 fitover sunglasses

Re: Tracking returns

Chilitoo — Fri, 10 Jul 2020 00:22:55 GMT

Don't bother with customer service. You never get thru. Don't bother with email, you only get a generic response. So frustrated! Where is my returned item? Where is my credit?