topic Re: Sending Back Returns in Customer Care

Sending Back Returns

Westiegirl — Thu, 09 Jul 2020 00:57:08 GMT

Apparently the 90 day return policy is still not being honored. I just had another item returned within the 90 days be sent back to me. What's up, QVC?

This is getting so tiresome!

How do I get the policy honored. I emailed the social team about it last week and I have not heard back from them either.

Re: Sending Back Returns

Kachina624 — Thu, 09 Jul 2020 01:38:48 GMT

The 90 day policy ended June1st.

Re: Sending Back Returns

Memebell — Thu, 09 Jul 2020 03:18:12 GMT

I understood the policy to be 90 from the date of purchase. Why else would they say you can enjoy all summer before you have to return?

Re: Sending Back Returns

golf33 — Thu, 09 Jul 2020 04:12:10 GMT

I believe the 90-day returns ended for purchases made through May 31. Even if you placed an order on May 31, your 90-day return window wouldn't start until the date of delivery. For some orders I placed around the end of May, I didn't receive some of them for 3-4 weeks thereafter. Those 3-4 weeks I was waiting to receive my orders didn't cut into the 90-day return window; otherwise, when all the hosts were stating on air that you have 90 days to try it and love it or return it, their statements would've been contradicting the 90-day return policy.

Re: Sending Back Returns

PINKdogWOOD — Thu, 09 Jul 2020 12:09:19 GMT

How can we abide by their 30 return rules when we DO NOT EVEN RECEIVE THE GOODS within 30 days.

When we can get our goods again before 30 days is up, then they can tout their 30 day return rule go back into affect.

Just yesterday I got an order that took literally 30 days to get to me. For us to wait this long is bs. Yeah, they'll and some of you will tell me but it's 30 days from the day I get my goods. Still, if they expect us to meet their rules, they need to play fairly with us.

Re: Sending Back Returns

Sooner — Thu, 09 Jul 2020 13:33:32 GMT

@PINKdogWOOD wrote:
How can we abide by their 30 return rules when we DO NOT EVEN RECEIVE THE GOODS within 30 days.

When we can get our goods again before 30 days is up, then they can tout their 30 day return rule go back into affect.

Just yesterday I got an order that took literally 30 days to get to me. For us to wait this long is bs. Yeah, they'll and some of you will tell me but it's 30 days from the day I get my goods. Still, if they expect us to meet their rules, they need to play fairly with us.

@PINKdogWOOD I know I keep harping about this but I bought several items when the summer clothing was being featured--in the late April to early May time frame. One of the items took more than 6 weeks to be shipped to me.

I returned it immediately and still have no refund for it. Then some of the the items I returned had no tracking information whether I printed a label or used one that was with the item (three of which were curled up off the backing and couldnt be used). So they are nowhere to be seen.

I have always trusted QVC so I didn't really pay too much attention about how it was paid. Now I've paid for items I received, returned immediately and have never gotten a return for. Months.

I feel like two or three items are a write off. I'll never get refunded for them. It taught me a lot about doing business with the new QVC. The lesson is NOT. What frosts me most is the issue of no tracking on returns.

Re: Sending Back Returns

Estates — Thu, 09 Jul 2020 13:49:22 GMT

@Sooner I'm sure you are aware of this but you can track your return under the order information.Once you click on "track my return" you have to click on tracking details. I just tracked my return that way. They use a third party agent for returns so it can be slow. Good luck and HTH.

Re: Sending Back Returns

Westiegirl — Thu, 09 Jul 2020 14:12:36 GMT

It's so sad that many of us are having problems getting QVC to honor the well advertised 90 day return policy.

To clarify my original post: I did purchase the items well before 5-31-2020 and all have been returned within the appropriate 90 day timeframe. The returns department sent two items back as being returned after 30 days. One of these returns was straightened out by the QVC Social Team for which I am very thankful. The other problems remain unsolved despite the fact that I have emailed the Social Team again.

I hope all of you find solutions to the issues you are having.

Sue

Re: Sending Back Returns

Sooner — Thu, 09 Jul 2020 14:28:55 GMT

@Estates wrote:
@Sooner I'm sure you are aware of this but you can track your return under the order information.Once you click on "track my return" you have to click on tracking details. I just tracked my return that way. They use a third party agent for returns so it can be slow. Good luck and HTH.

@Estates Thanks for the suggestion, but some of mine simply have no tracking information. I get some error message that comes up.

Re: Sending Back Returns

Westiegirl — Thu, 09 Jul 2020 15:03:41 GMT

Hi!

I wanted to let everyone know that my latest email to the Social Team was answered promptly and all the needed credits issued.

One of the items had a tracking number that the online system had no information about even though I used the item's return label.

The email address to the Social Team is:

QVCSocialTeam@qvc.com

Maybe they will be able to help you too.

Sue

Re: Sending Back Returns

Yesme — Thu, 09 Jul 2020 21:10:58 GMT

QVC has had returns since middle of June. I see today they are sending everything back to me. I purchased quite a bit, based on the expanded return window. Now they won't honor it? No one responds, including online chat. I'm going to suspend all credit card payments until this is settled. I can't believe they would be this dishonest!

Re: Sending Back Returns

Yesme — Thu, 09 Jul 2020 22:07:12 GMT

The 90 days started the day you received the item. Also keep in mind, hosts repeatedly said QVC wanted us to be safe. Some of us are from states that lifted stay at home orders later than others.

It's astonishing that they didn't fix this problem (of untrained staff?), since even long-time customers will leave in droves. No phone assistance, or email, or online chat. The chats keep bumping me off before I receive any reply, after waiting in line...

Re: Sending Back Returns

DAD — Fri, 10 Jul 2020 00:28:10 GMT

All I can say is they weren't and apparently still are not honoring their 90 day return policy. I got two straightened out & two that were not. I still like finding tall pants here & a few other items I cannot find anywhere else. I will never think I have time to make a decision on returning something. With Covid & many things happening in that time I thought I was okay. Mine were about 60 day out. If they can do Christmas with no problem why not now???

Re: Sending Back Returns

Susan345 — Fri, 10 Jul 2020 01:37:40 GMT

It took over two months to get refunds on an items that I returned. During that time I decided not to buy again until things improved.

When they started "Christmas in July" the hosts were saying you had until January 31, 2021 to make returns. Wonder how that will work?

I have also been reading about how business is booming for on line retailers since people have no other choice. How about sharing the profits with a return policy on all items ordered since March 1, 2020?

p.s. I have not purchased anything from QVC in almost 3 months.

Re: Sending Back Returns

homedecor1 — Fri, 10 Jul 2020 02:26:06 GMT

@Kachina624 wrote:
The 90 day policy ended June1st.

If I'm wrong please correct me but June 1st was the date if you purchased from that day forward returns 30 days.

JMO:

I had 2 returns that were mailed via Q label USPS early June -- no where to be found -- I hate to even think this but either USPS or

Mail Innovations (return label) are employing thieves🤷‍♀️ or taking advantage of QVC "inability" to care/track because even before COVID many problems with both receiving & return shipments from Q. These issues don't bother QVC but impacts the buyer.

Rarely, have I had this issue with any retailer. During the past months, I'd place a order w/in hours a email stating can't be fulfilled, delayed shipping, etc. yet they gave customer option to cancel (not Q once you hit submit you're locked in to "in process" eventhough in process could be 10+ days before shipping).

If you cancel with any other retailer, the money is returned w/in a few days not weeks. And I never have to call the retailer to find out my return status OR beg for my money back I receive a email clearly outlining what was return credit amount.

Q has become full of excuses. I sometimes wonder why or how they survive financially probably on the $$$ from shipping they do not refund (sometimes I keep item as fees outweigh return, ie, .07 on a pair of shoes😡) No other retailer takes weeks to refund/credit your money or get returned items.

And worse, I'm one who orders🤔...whose the "crazy" one I guess ME while QVC laughs all the way to the bank🤑🤑🤑.

Re: Sending Back Returns

PINKdogWOOD — Fri, 10 Jul 2020 12:56:43 GMT

@Sooner Boy I hear you on all of these problems. I've also had their sticky labels all curled up stuck to the inside of bags. I've lately been getting labels that are so stinking tiny I can't even read them!

Lately I've been getting goods in plain white plastic bags too. They appear to have had my stuff in a Q bag, then opened and transferred to a plain white bag that was sealed with the silver tape taken off that I would need to use if returning an item. What's THIS all about???? These seem to be the items that took 3-4 weeks to get to me. Where have they been, did someone else have them first? Why are they in plain whte bags?

I don't know about buying anything from here anymore. Quality is down for sure but prices have done nothing but go up.

Re: Sending Back Returns

PINKdogWOOD — Fri, 10 Jul 2020 13:00:20 GMT

@Sooner Let me also say, do not take a $$$ loss on your returns. Keep up with them, get in touch to talk to CS about these returns. Despite them continuing to tell us things have slowed down this is still no excuse for us waiting forever in a day for our refunds or the lack thereof.

Re: Sending Back Returns

Sooner — Fri, 10 Jul 2020 13:49:42 GMT

@PINKdogWOOD wrote:
@Sooner Boy I hear you on all of these problems. I've also had their sticky labels all curled up stuck to the inside of bags. I've lately been getting labels that are so stinking tiny I can't even read them!

Lately I've been getting goods in plain white plastic bags too. They appear to have had my stuff in a Q bag, then opened and transferred to a plain white bag that was sealed with the silver tape taken off that I would need to use if returning an item. What's THIS all about???? These seem to be the items that took 3-4 weeks to get to me. Where have they been, did someone else have them first? Why are they in plain whte bags?

I don't know about buying anything from here anymore. Quality is down for sure but prices have done nothing but go up.

@PINKdogWOOD I've gotten things in those bags too! What is going on and how come the labels are wadded up? I've shopped with them for more than 25 years and nothing like this before!

Re: Sending Back Returns

Sooner — Fri, 10 Jul 2020 13:52:52 GMT

@PINKdogWOOD wrote:
@Sooner Let me also say, do not take a $$$ loss on your returns. Keep up with them, get in touch to talk to CS about these returns. Despite them continuing to tell us things have slowed down this is still no excuse for us waiting forever in a day for our refunds or the lack thereof.

@PINKdogWOOD Good advice but I'm DONE arguing and e-mailing and keeping up with this stuff. It's not worth it at this point--life is too short.

I don't even know how many payments I've made, so there are only 3 things now and it's not worth it. Unless I start seeing evidence that problems are resolved, I'm not buying from them. I don't trust the QVC we have now.

I think they somehow have bitten off more than they can chew, and besides they make little effort to source USA goods to sell or anything new. It's mostly house brands now.

Re: Sending Back Returns

Yesme — Fri, 10 Jul 2020 23:51:29 GMT

I have spent hours, no joke, trying to straighten them out on this subject. I have sent numerous emails to several customer service email addresses, phoned CS (just dumps the call as not available), and many attempts at online chat. After well over an hour waiting in queue yesterday (all other times I've been thrown off, without explanation), I spent the next 40 minutes going over the problem. I implored them to stop sending back the items (as they are clearly valid returns), and made clear that I am not obligated to resend them. I didn't order these items NOW, and federal and state law is on my side. I can't tolerate the waste of my time in this, which is why I won't return something I didn't purchase now. CS gal assured me all was corrected during our chat, so no more items should be sent, yet again today, more are on their way. I even went as far as searching for and contacting the South Carolina jewelry intake facility by phone, not a published number on Q site. I've done my due diligence to assist them in ending their errors. I've always documented any defect with pictures and return slip notes, along with proof of mailing. Anything they send back at this point is legally considered a gift, and my credit card company will back me up. Either way, I'm a former customer. After years and way too much money, I'm cured. The bad taste and disrespect overwhelms me. I'm still be an online shopper, but other options are so much more attractive now!