topic Re: Need Help on Item Stuck in Limbo and Not Shipping in Customer Care

Need Help on Item Stuck in Limbo and Not Shipping

InStitches49 — Wed, 08 Jul 2020 17:18:09 GMT

On June 27 I ordered item A379448 (Lancer Three Piece The Method) to try this line of skincare. It has been "in process" since then with a delivery date of today (July 8th). However, there is no indication it has moved anywhere since the order date. Is this even shipping at all? Or is there some way to cancel an item such as this which sits forever "in process"? (Yes, I know shipping is slower and messed up right now, but I'd love to know something rather than be in the dark completely.) Thanks for any help you can give me! Susan

Re: Need Help on Item Stuck in Limbo and Not Shipping

Kachina624 — Wed, 08 Jul 2020 17:40:50 GMT

@InStitches49 You apparently have not ordered from QVC in the past 6 months. Orders are very slow to ship because the warehouses are working with reduced staffs. A few orders of old merchandise ship rapidly but most, of newer merchandise where there are supply chain problems, take longer. They cannot be cancelled.

Re: Need Help on Item Stuck in Limbo and Not Shipping

haddon9 — Wed, 08 Jul 2020 17:41:09 GMT

I wish I knew....I also ordered some skin care (Bobbi Brown eye cream) on 6/27 and it has moved to a facility (?) but USPS has been waiting for it to arrive to them since 6/30. It's just sitting.

I decided to order the item from Sephora and should get it on Friday...I will return my Q order when it does eventually arrive.

Re: Need Help on Item Stuck in Limbo and Not Shipping

Kachina624 — Wed, 08 Jul 2020 17:51:33 GMT

@haddon9 Your QVC item is probably irretrievably lost along with mine. I'd ask for a refund at this point. I can't imagine what happens to this stuff.

Re: Need Help on Item Stuck in Limbo and Not Shipping

apple1964 — Wed, 08 Jul 2020 18:49:46 GMT

My denim and company pants have been sitting in my local Tom River post office since July 3rd. I called QVC CS and first they said to call them back at the end of the day and then they said I have to call them back if I did not get my items on the 11 of July. This has nothing to do with warehouses. I ordered something from Germany and it came in quicker time and I ordered it after. also my amazon orders from a 3rd party came in 24 hours . I live exactly one state away from QVC And they could never get packages to me on time. No excuse even without the virus they were terrible with shipping. I gave them one last chance this is it I am never ordering form them again. I will wait to get my refund and I called my local post office gave them the tracking number and they never got the package. QVC you are a hot mess.

Re: Need Help on Item Stuck in Limbo and Not Shipping

Mz iMac — Wed, 08 Jul 2020 18:57:18 GMT

@InStitches49

Suggest that you send an email to: QVCSocialTeam@qvc.com

The MODS will sort this out for you.

Re: Need Help on Item Stuck in Limbo and Not Shipping

queendiva — Wed, 08 Jul 2020 18:58:05 GMT

Today I finally received a D&Co top ordered on June 7. Between delayed shipping and sitting forever in a USPS distribution center I have had it. The item was on clearance, so I believe it was in stock. I flatly refuse to order anything new as I do not believe anything new is actually in a QVC warehouse. Still waiting for 2 orders returned to 2 different locations to be credited to my account; both a good 30 days.Will follow up with QVC social team by the end of the week as I do not want these items showing on my next CC statement. I don't like that QVC is holding on to $ I paid for items that have been returned.

One clearance item remains that I am waiting for. Sitting for the past 3 days.

Believe me, I am thinking long and hard before hitting the Place Order button for anything from QVC. Their very lame excuses have long since worn out. I have been a member from Day One and this is beyond frustrating!

Re: Need Help on Item Stuck in Limbo and Not Shipping

Lola — Wed, 08 Jul 2020 20:55:58 GMT

I'm so happy you received your item this shipping problem is getting more than i can take I know I'm not alone in that. I'm a older woman with high blood pressure that is going up because of this and that's dum My item is $42.00 I think I should just forget it and when and if I receive the other things I have ordered just stop don't order anymore from QVC. Because like others have said if you order from other places even now with all that's going you receive it in a timely matter. When I did get though to someone at QVC they said it was the post office 's problem you know once it leaves them it is MY problem she gives Me the order number and tells Me to give it to the post office ?? of course they couldn't or wouldn't use that number. What a mess..

Re: Need Help on Item Stuck in Limbo and Not Shipping

Lola — Wed, 08 Jul 2020 21:12:07 GMT

I forgot to say that My order that was $42.00 shampoo has been or so it says at the post office for 10 days the post office says ups never delivered it ??

Re: Need Help on Item Stuck in Limbo and Not Shipping

Kachina624 — Thu, 09 Jul 2020 01:50:42 GMT

@apple1964 Packages are handed off to UPS who supposedly deliver them to your local USPS. SO how is it QVC's fault that it disappeared while in the hands of these two entities? Actually somehow an amazing number of packages are disappearing in this manner.

Re: Need Help on Item Stuck in Limbo and Not Shipping

Sage04 — Thu, 09 Jul 2020 03:19:44 GMT

Oh Boy!!!!

Re: Need Help on Item Stuck in Limbo and Not Shipping

InStitches49 — Thu, 09 Jul 2020 17:13:21 GMT

In answer to one post, yes, I've ordered from QVC in the last six months so I know items take longer to send/process/ship. However, I don't understand the part where an item is ordered but online just sits and sits without any status other than maybe (if you're lucky) in process. Some items seem to ship out faster (considering the virus fast is relative) while every once in a while one item just sits and sits and sits--and where it sits is anyone's guess.

Re: Need Help on Item Stuck in Limbo and Not Shipping

Lola — Thu, 09 Jul 2020 19:53:22 GMT

I understand you saying why is this QVC problem But, it really upsets Me when you give the tracking number to the post office and they say NO SUCH NUMBER same goes when you give UPS their tracking number from QVC so then what. And trying to talk to someone at QVC well thats a whole new problem.

Re: Need Help on Item Stuck in Limbo and Not Shipping

InStitches49 — Thu, 09 Jul 2020 20:40:25 GMT

Lola, What you're saying about the tracking happened to me as well. A top I sent back to QVC was tagged as being received in the local post office and handed off to the carrier (not sure if that was the postal employee or UPS because it is confusing to me). Then the return item just literally vanished! I did write an email to someone and was credited in full for the missing return. But this whole process took at least two months to complete. Now I don't order anything unless I know I'll keep it because evidently returns sometimes vanish into outer space or something. I've had much better luck with other companies on ordering to be honest even during this pandemic.

Re: Need Help on Item Stuck in Limbo and Not Shipping

Lola — Thu, 09 Jul 2020 21:28:31 GMT

In Stitches49, I agree with you there is alot of items just floating around out there and i do not order any thing any more that i might return or sad to say throw in the trash or give away I think it's best just to stop watching buying from QVC until times get better.

Re: Need Help on Item Stuck in Limbo and Not Shipping

apple1964 — Mon, 13 Jul 2020 11:33:27 GMT

@Kachina624 wrote:
@apple1964 Packages are handed off to UPS who supposedly deliver them to your local USPS. SO how is it QVC's fault that it disappeared while in the hands of these two entities? Actually somehow an amazing number of packages are disappearing in this manner.

It is the fault of QVC they arrange the shipping and handling not the post office. They go for the cheaper route and charge us the expensive shipping and handling. They use "sure post mail" for the most part which is the slowest. They were slow in mailings before the virus so they can not use that as a excuse as other companies have done.

Re: Need Help on Item Stuck in Limbo and Not Shipping

SarahW — Mon, 13 Jul 2020 20:12:22 GMT

@apple1964 wrote:
@Kachina624 wrote:
@apple1964 Packages are handed off to UPS who supposedly deliver them to your local USPS. SO how is it QVC's fault that it disappeared while in the hands of these two entities? Actually somehow an amazing number of packages are disappearing in this manner.
It is the fault of QVC they arrange the shipping and handling not the post office. They go for the cheaper route and charge us the expensive shipping and handling. They use "sure post mail" for the most part which is the slowest. They were slow in mailings before the virus so they can not use that as a excuse as other companies have done.

Exactly. They even provide the "TRACKING NUMBER" that goes to nowhere. QVC needs to step up to the plate and ditch the bottom of the barrel shipping.