topic Re: MODS - Please help with lost package in Customer Care

MODS - Please help with lost package

IlliniGirl88 — Tue, 07 Jul 2020 20:29:33 GMT

I'd placed an order on 6/12 for an Isaac Pima cotton tee, which shipped on 6/19. Tracking shows it arrived in Morrow, GA on 6/24 and it hasn't moved at all. I called Customer Service to tried to get this resolved, but the call was disconnected, and I sent a detailed email yesterday to QSocial Team, but haven't heard anything back about this. I think this package is lost. Can you please refund this? Thank you for your help!

Re: MODS - Please help with lost package

newjerseygirl — Tue, 07 Jul 2020 20:55:18 GMT

@IlliniGirl88 I had the same thing happen to something I ordered. I kept checking the tracking and it didn't move for 10 days.

I assume it is lost. I did a Live Chat around 7:30 this morning. I was #14 in the queue but I only waited about 6 minutes for the rep to chat with me. The rep checked the tracking and she saw the same thing, that it didn't move for 10 days. She immediately credited my account, since the item I ordered was no longer available.

Good Luck!

Re: MODS - Please help with lost package

Kinski-QVC — Tue, 07 Jul 2020 21:20:41 GMT

Hi @IlliniGirl88

I apologize you haven't received your order. You're correct, per tracking the item appears to be lost in transit as there has been no movement since 6/24. I've issued the refund today for the missing order.

Kinski,

Customer Care

Re: MODS - Please help with lost package

IlliniGirl88 — Tue, 07 Jul 2020 21:28:49 GMT

@Kinski-QVC wrote:
Hi @IlliniGirl88

I apologize you haven't received your order. You're correct, per tracking the item appears to be lost in transit as there has been no movement since 6/24. I've issued the refund today for the missing order.

Kinski,
Customer Care

@Kinski-QVC - I appreciate your help, thank you!

Re: MODS - Please help with lost package

Kachina624 — Tue, 07 Jul 2020 23:18:12 GMT

I am becoming very alarmed at the number of packages I have that seem to have just dropped off the face of the Earth. Some appear to have never left the QVC warehouse. I've put a USPS tracer on another, they acknowledgd receiving it but I've had no feedback. What's the use of ordering if our parcels are never delivered?

Re: MODS - Please help with lost package

Kinski-QVC — Tue, 07 Jul 2020 23:28:06 GMT

Hi @Kachina624

I'm sorry to hear you haven't received your orders. We’re currently experiencing some delivery delays. I’d be glad to take a look at your order status on our end. Please provide me with item numbers.

Kinski,

Customer Care

Re: MODS - Please help with lost package

Kachina624 — Wed, 08 Jul 2020 01:12:40 GMT

Thanks @Kinski-QVC . You might check J367973, on which I did a USPS tracer but haven't heard about it. Also A378037. Neither of these is still available.

Re: MODS - Please help with lost package

Kinski-QVC — Wed, 08 Jul 2020 01:29:06 GMT

Hi @Kachina624

Unfortunately, it appears J367973 is lost in transit as there has been no movement since 6/29. I apologize, I'm unable to replace as the Kingman Turquoi is wailist only. Would you like Azurite, Labradorite or White Buffalo?

Item A378037 shipped on 7/2. The estimated delivery date is 7/15. However if there isn't any tracking updates for this item by 7/10 please let us know.

Kinski,

Customer Care

Re: MODS - Please help with lost package

Kachina624 — Wed, 08 Jul 2020 01:46:10 GMT

@Kinski-QVC Please issue a refund for the turquoise jewelry piece. I'll keep waiting for the shirt, although I don't have much hope.

Re: MODS - Please help with lost package

Kinski-QVC — Wed, 08 Jul 2020 02:14:05 GMT

Hi @Kachina624

Again I'm sorry your order didn't arrive. I've issued a refund for J367973.

Thank you for your understanding and patience.

Kinski,

Customer Care