topic Still Having To Reclick On Notifications in Customer Care

Still Having To Reclick On Notifications

ECBG — Mon, 06 Jul 2020 20:50:15 GMT

I can see on the screen when I have a notification, click on it, nothing.

Reclick, there are all of my notifications!

Re: Still Having To Reclick On Notifications

Kachina624 — Mon, 06 Jul 2020 21:37:07 GMT

Me too! 🙄

Re: Still Having To Reclick On Notifications

wilma — Mon, 06 Jul 2020 23:25:01 GMT

Same here. Been having this issue with notifications for awhile now.

Re: Still Having To Reclick On Notifications

shaggygirl — Tue, 07 Jul 2020 00:43:57 GMT

Ditto

Re: Still Having To Reclick On Notifications

dooBdoo — Fri, 10 Jul 2020 16:05:34 GMT

@ECBG, Yes, I've been seeing this, too.

I think it's good to remember that it also affects the QVC Social Team -- when the notification system is broken, they experience it, too.

I'm concerned about the fact that it's another in a rapidly-growing list of technical problems all of which point to user database problems... some of them date back to 2018 and it's evident they're not being addressed by the IT support staff.

Re: Still Having To Reclick On Notifications

ECBG — Wed, 08 Jul 2020 23:13:02 GMT

@dooBdoo While I've "got ya", can you please explain to me how to @ a person with a double name that has a space in the middle. Like "John Brown". No problem if it's connected.

I can't call anyone with a double name with a space unless they have posted in the thread recently.

Thank you!

Re: Still Having To Reclick On Notifications

alicedee — Wed, 08 Jul 2020 23:18:03 GMT

I am also having this issue with notifications.

Re: Still Having To Reclick On Notifications

dooBdoo — Fri, 10 Jul 2020 15:53:53 GMT

@ECBG wrote:
@dooBdoo While I've "got ya", can you please explain to me how to @ a person with a double name that has a space in the middle. Like "John Brown". No problem if it's connected.

I can't call anyone with a double name with a space unless they have posted in the thread recently.

Thank you!

Hi, @ECBG!

The software on this site makes it difficult to pull up names with spaces in them, for sure. I know of 3 ways to call them up.

1 -- If the person posted in the same thread...

go back to one of their posts and use the "reply" on that post

(even if you're not actually responding to that particular comment)

and you'll get their name in the list of the 5 default "@" choices.

2 -- On any post, regardless of whether or not the person posted in that thread...

if you type in the "@" and then the first part of their name but don't type a space or anything else after that name (that would be "@John" in your example), you'll get a list of choices.

Sometimes it's really long, and you'll have to scroll down and try to find the one that matches the person you're looking for.

(The list might be superimposed over other text on the page, and that makes it hard to see the names.)

Also, this will work in some cases if you'll type the "@" and the second part of their name (that would be "@Brown" in your example). If the second part of the name is one commonly used here, this doesn't work as well, though.

3 -- You can open a second browser tab for the Community,

find one of the person's posts on any thread,

click/tap "reply" on that post,

enter the "@" to get their name from the default choice list of 5 names,

copy the name in full (be sure to include it all, with the "@")

and then go back to your post and paste it there.

This might be clear as mud! I'm not having the best of days, so I'm not sure how well I explained the options. But maybe this will be a good start. If you have questions, just ask and one of us here will be able to help. Take care, and have a lovely day.❤️

Re: Still Having To Reclick On Notifications

ECBG — Fri, 10 Jul 2020 15:57:29 GMT

@dooBdoo Thank you! I'm going to give it a try!

Re: Still Having To Reclick On Notifications

stevieb — Fri, 10 Jul 2020 16:03:46 GMT

Uh huh... Me too... Still with the often unresponsive notifications... One begins to suspect this is a new 'feature' of the forums that'll be going nowhere fast, if ever...

@dooBdoo I share your concerns, and, like I said, going nowhere fast...