topic Re: Assistance Please in Customer Care

Assistance Please

BunSnoop — Sun, 05 Jul 2020 13:36:31 GMT

When I placed the order for the following item in silver, it stated "available". When I checked the status of order it states "advanced order". Is the order available or is it advanced order?? When is it expected to be shipped?

H220077

Illuminated Faceted Gem Keepsake Box by Valerie (Silver)

14)

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Re: Assistance Please

Beth-QVC — Sun, 05 Jul 2020 20:28:45 GMT

@BunSnoop

I am sorry but it appears this is now an advance order. The estimated delivery date is 7/30. If this is inconvenient for you, I would be happy to cancel this. Beth QVC

Re: Assistance Please

BunSnoop — Sun, 05 Jul 2020 20:33:03 GMT

Thank you Beth. I'll wait for the item - looks like it'll be a pretty addition to my home. Thank you for checking into this for me.

Re: Assistance Please

Beth-QVC — Sun, 05 Jul 2020 20:36:16 GMT

@BunSnoop

Happy to assist. I would just like to mention that there are benefits to an order being listed as an advance order as you (the customer) can cancel an advance order. This is especially useful for when an order is delayed...

Beth QVC