topic Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help in Customer Care

Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

suburbanone — Thu, 02 Jul 2020 02:03:11 GMT

Hi, I have 2 orders (barefoot dreamsd TSV) that are still showing "In Process" since June 20th. At this point I just want to cancel the order as I feel this is an excessive amount of time. But it doesn't allow me to cancel. What are my options as I am quite frustrated at this point. Thanks

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

1950DeDee — Thu, 02 Jul 2020 02:23:37 GMT

Send an email to this address, they will help you.

QVCSocialTeam@qvc.com

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

suburbanone — Thu, 02 Jul 2020 02:27:37 GMT

Thanks!

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

ElvisShops — Thu, 02 Jul 2020 02:59:05 GMT

@suburbanone wrote:
Hi, I have 2 orders (barefoot dreamsd TSV) that are still showing "In Process" since June 20th. At this point I just want to cancel the order as I feel this is an excessive amount of time. But it doesn't allow me to cancel. What are my options as I am quite frustrated at this point. Thanks

I understand your frustration. If you aren't prepared to ship the product, don't offer it! I have a few orders that having been "processing" for a ridiculous amount of time. I would definitely cancel if the system would let me. Given the amount of process time, the vendor could certainly have cancelled my order within that timeframe.

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

suburbanone — Thu, 02 Jul 2020 03:19:37 GMT

I.m sorry you are dealing with this as well. I agree, if you can't ship the product then you shouldn't be selling. Extremely frustrsting.

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

cazenovia — Thu, 02 Jul 2020 03:27:52 GMT

I had the same problem and it took 37 days to receive the item. They would not let me cancel it. What's the real story here?

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

Sooner — Thu, 02 Jul 2020 03:44:42 GMT

@suburbanone wrote:
Hi, I have 2 orders (barefoot dreamsd TSV) that are still showing "In Process" since June 20th. At this point I just want to cancel the order as I feel this is an excessive amount of time. But it doesn't allow me to cancel. What are my options as I am quite frustrated at this point. Thanks

I had one almost 7 weeks before it was shipped and couldn't cancel. Then it took about 3 weeks MORE to get here, and it is on its way back now.

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

suburbanone — Thu, 02 Jul 2020 05:02:23 GMT

Wow! That is just nuts. I am giving it a couple of more days then I am going to dispute it with my credit card. This is nonsense.

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

Dawncarp — Thu, 02 Jul 2020 06:15:07 GMT

I actually have an auto ship from 6/6 that I tried to cancel, was not able to and still have not received. You bet I will be returning and will not be paying for the return shipping. I really would like to know the truth as to what is going on. I wish I would have caught this in time. It is the last of my auto shipments. I cancelled all others.

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

Deb in SD — Thu, 02 Jul 2020 13:19:25 GMT

My order has been ''processing'' for almost a month now. In the meantime, I ordered a large item from HSN and it was shipped the next day and was delivered quickly. This is getting old.

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

Anonymous — Thu, 02 Jul 2020 14:11:10 GMT

Hi @suburbanone I am showing both orders were loaded on the truck yesterday. It will not show shipped until they are scanned into the first hub, then you will be able to track them.

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

Deb in SD — Thu, 02 Jul 2020 20:47:52 GMT

EUREKA! My Ninja has shipped after nearly a month! Keep the faith! LOL

Re: Order "In Process" going on 2 weeks...why can;t I cancel? MOD please help

katebee — Thu, 02 Jul 2020 21:35:46 GMT

I am having the same problem. I ordered 2 pair of clarks cloudstepper shoes...on June 20th...I tried cancelling the order and am given the information that the order is in process and can't be cancelled WITH a delivery date of June 29th. Today is July 2nd.

I was finally able to speak with a representative...she couldn't cancel it but told me that she would put in a request for cancellation. I got upset and told her "what if the order finally gets shipped? I would then have to pay for returning the shoes". I told the very polite, patient lady that QVC's customer service is terrible (now) and that I was not upset with her, but with whatever is going on at QVC now.

I am no longer confident in shopping at QVC. they need to get their act together. and I've been a customer for about 20 years. too bad.