topic Re: Advanced order? Really? in Customer Care

Advanced order? Really?

Mominohio — Wed, 01 Jul 2020 13:34:12 GMT

Ordered the Big Deal Candle Impressions lanterns, and at the time I hit submit, there were supposedly still over 2000 in inventory according to the on air presentation (live).

Today I check my order status and it says advanced order? I even watched another live presentation hours later that had stock in my color.

Get it together QVC.

Re: Advanced order? Really?

SandGirl — Wed, 01 Jul 2020 13:53:13 GMT

Advanced order is diff. than waitlist.

Advanced order means order now but it won't ship until the future. I'm sure cust. support will chime in with more info

Re: Advanced order? Really?

Still Raining — Wed, 01 Jul 2020 13:56:01 GMT

A year or so ago, long before the current mess happened, I had to call about a delay. Within a hour, like magic, suddenly it had shipped several shipped days prior.

They seem to have some lack of link between order and shipping.

Re: Advanced order? Really?

avid shopper — Wed, 01 Jul 2020 14:08:40 GMT

I ordered 3 days ago as soon as it was posted for sale. That day they were charging $5.50 for shipping and today the shipping is FREE. I know they can do whatever they want but I do not like this at all.

Re: Advanced order? Really?

DJs mom — Wed, 01 Jul 2020 14:14:57 GMT

@avid shopper email the MODS they will refund your s&h.

Re: Advanced order? Really?

Anonymous — Wed, 01 Jul 2020 14:19:43 GMT

Hi @avid shopper unfortunately I cannot change the order at this time, but once it is shipped and billed email QVCSocialTeam@QVC.com and we can refund the shipping.

Re: Advanced order? Really?

Anonymous — Wed, 01 Jul 2020 14:20:52 GMT

Hi @Mominohio I am so sorry you were not aware this was an advanced order. I am showing an estimated delivery date of 7/11.

Re: Advanced order? Really?

avid shopper — Wed, 01 Jul 2020 14:28:18 GMT

@Anonymous wrote:
Hi @avid shopper unfortunately I cannot change the order at this time, but once it is shipped and billed email QVCSocialTeam@QVC.com and we can refund the shipping.

@Anonymous Thank you....I will give that a try....appreciate your help!

Re: Advanced order? Really?

Mominohio — Wed, 01 Jul 2020 17:01:15 GMT

@Anonymous wrote:
Hi @Mominohio I am so sorry you were not aware this was an advanced order. I am showing an estimated delivery date of 7/11.

@Anonymous

Thank you for your response. And maybe I wasn't listening close enough, but I ordered in the initial presentation and I never heard them mention that these were an advanced order. If I'm wrong about that, I apologize, but the hosts need to do better about informing on air when things are on advanced order.

Thanks again for your help!

Re: Advanced order? Really?

bcnu — Wed, 01 Jul 2020 19:44:32 GMT

I too placed an order for item #H221162. It is also advanced order, but nowhere does it say that when ordering or when it was being presented. QVC mod can you help see when it will be shipped?

Re: Advanced order? Really?

QPrincess — Wed, 01 Jul 2020 22:49:03 GMT

I have had an item on advanced order with no expected delivery date, since April 21! It is a set of Beekman face wipes. Guess the goats haven't been producing milk fast enough. I'm beginning to think I will never receive them.

Re: Advanced order? Really?

Bubbles219 — Thu, 02 Jul 2020 21:11:59 GMT

@avid shopper wrote:
I ordered 3 days ago as soon as it was posted for sale. That day they were charging $5.50 for shipping and today the shipping is FREE. I know they can do whatever they want but I do not like this at all.

Are you referring to the set of 3 Candle Impression lanterns? If so, I too ordered the set and was charged for shipping.

Re: Advanced order? Really?

DJs mom — Fri, 03 Jul 2020 00:18:47 GMT

@Bubbles219 email QVC mods and they will refund the shipping once the item ships.

Re: Advanced order? Really?

homedecor1 — Fri, 03 Jul 2020 04:00:19 GMT

@QPrincess wrote:
I have had an item on advanced order with no expected delivery date, since April 21! It is a set of Beekman face wipes. Guess the goats haven't been producing milk fast enough. I'm beginning to think I will never receive them.

@QPrincess

I got a chuckle out of your post!

As much as I was a longtime customer and supported the Beekman guys -- no longer.

I've been disappointed in "waiting and waiting" for their products and frankly, they are everywhere and now branched into CBD market, farm to table dining, hotels, movie trailers, etc.

They are getting to big and the longtime customers are no longer a priority. I'm sure it's just a matter of time the production will leave the US (packaging already outsourced).

good luck getting the wipes ..."Farmer John" better start milking those goats a little faster because I'm sure we are not the only ones ... others I know are in line too😉.

Re: Advanced order? Really?

Bubbles219 — Fri, 03 Jul 2020 21:40:24 GMT

@DJs mom wrote:
@Bubbles219 email QVC mods and they will refund the shipping once the item ships.

Thank you for the info~ I did email and shipping has been refunded.

Re: Advanced order? Really?

jeannetoo — Sat, 04 Jul 2020 21:00:36 GMT

I ordered the Tommie Copper face masks advanced order on 5/29 Was to be SHIPPED 6/30. On 6/30 it changed to in process with estimated delivery 7/8. It still says in process as of 7/4. Actual item is showing no longer being offered. SO QVC.....???