topic Re: Return time? in Customer Care

Return time?

Jtdmum — Tue, 30 Jun 2020 11:01:36 GMT

Hi Social team.

Returned 2 items weeks ago with your label. Same box. Did get email confirmation acknowledging.

How long are returns taking? It's been a month.

Hold times are awful.

THanks

Re: Return time?

Curliejay — Tue, 30 Jun 2020 12:08:45 GMT

I have returned stuff for the past few months and never got a email or money back! What is the problems with the returns!

Re: Return time?

fthunt — Tue, 30 Jun 2020 13:05:42 GMT

Me Too...handed package to mail man almost 3 weeks ago - 2 pairs of D & Co jeans..They were still too huge in the hips and butt...........so used Q's label and returned.

NOTE: My list of items ordered DOES NOT EVEN SHOW I EVER BOUGHT THEM.....MUCH LESS RETURNED. No trace - my word against theirs.

I think I put them on ez-pay so if they didn't fit - minimum money involved - but can't prove that either.

Vanished.............................

Re: Return time?

Catstamper — Tue, 30 Jun 2020 13:29:44 GMT

I took my Earth sandals to the post office, picked up by return shipper on June 14, and nothing since then. No idea if it’s on a truck, in a warehouse, or at the Q waiting to be processed. No tracking information at all. I get it that things are difficult, but the lack of tracking information is frustrating. Tell me where it is, or at least stop charging easy payments.

Re: Return time?

Jtdmum — Wed, 01 Jul 2020 09:44:56 GMT

Hello Mods--I didn't start this thread as a complaint session, I have a legit issue.

Can you or can you not assist?

Re: Return time?

Esmollin — Wed, 01 Jul 2020 09:57:07 GMT

I returned the Prive sunglasses right away, and I am still being billed. They should post something about delays to keep us informed. I don't see an email address to write to.

Re: Return time?

Anonymous — Wed, 01 Jul 2020 11:59:33 GMT

Hi @Jtdmum I am so sorry for the delay. There have been some delays with us receiving returns. Please send the order numbers and item number of the items you returned to QVCSocialTeam@QVC.com and I will be happy to take a look.

Re: Return time?

Jtdmum — Fri, 10 Jul 2020 10:25:51 GMT

@Anonymous I've emailed, tried to call. Still no credit on my account. Two items in my box. Pretty sure I'm not ordering anything else till this is resolved.

Re: Return time?

Anonymous — Fri, 10 Jul 2020 12:09:35 GMT

@Jtdmum I'm looking at your orders now, are the returns beauty products from our Beauty with Benefits sale? Cindy

Re: Return time?

Jtdmum — Fri, 10 Jul 2020 15:07:15 GMT

@Anonymous The meteorites was, the mally was not, it was the TSV.

I am one of the customers who did not receive any beauty bag with purchase.

Re: Return time?

Anonymous — Fri, 10 Jul 2020 15:18:38 GMT

@Jtdmum Please email us which products your returned and we'll take a look at the orders. Cindy

Re: Return time?

Jtdmum — Fri, 10 Jul 2020 15:30:12 GMT

@Anonymous I just sent them again with the chain I"ve been sending.

Thanks for any help.