topic Re: Multiple return orders in one box? in Customer Care

Multiple return orders in one box?

Maltichonmom17 — Mon, 29 Jun 2020 01:20:47 GMT

I recently placed a number of different clothing orders, some of which worked out and some of which need to be returned and refunded. My question is, can I return clothing from different orders together in one box and just use one of the QVC return labels? If I do that, will I just be charged one return fee or will I still be charged a 6.95 return for each order? I do understand that the 3.50 for each item will be deducted from my refund for each item but am confused about the 6.95 return label fee and how many times I will be charged for that?

Also, if I can return all items together, do all clothing returns go to the same warehouse? Do as-is clothing returns and other clothing returns go the same warehouse or would I need to separate the as-is from the others?

This is my first time ordering clothing and I'm just getting to know the various clothing lines and their sizing so it's going to be hit or miss for me at first. Thanks to anyone who can answer my questions. 😊

Re: Multiple return orders in one box?

World Traveler — Mon, 29 Jun 2020 01:11:35 GMT

You'll be charged for each item, which is only fair, because QVC will have to handle (part of the shipping and handling) each item separately. Same way when you order 2-3 of the same item, but different colors, at the same time. Someone still had to handle each of those items individually, so you are charged S/H for each separate item.

Re: Multiple return orders in one box?

boomersan58 — Mon, 29 Jun 2020 01:37:03 GMT

I saw this in the QVC Fact's

How do I return multiple items with one return label?

We want to keep the return process as easy as possible!

You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.

To return items from different shipments at one time, you can use one box and one return label as well.

To print a replacement return label, go to the Order Status page on QVC.com.

Re: Multiple return orders in one box?

Net52 — Mon, 29 Jun 2020 02:26:10 GMT

I have returned totally unrelated items in the one box with one label, I was only charged one shipping fee! I have done this several times. Wish I had known about this sooner. It was really helpful after last Christmas.

Re: Multiple return orders in one box?

HiLo — Mon, 29 Jun 2020 05:59:42 GMT

Re: Multiple return orders in one box?

HiLo — Mon, 29 Jun 2020 06:01:06 GMT

I always send multiple returns in the same box with one shipping label and there has never been a problem.

Re: Multiple return orders in one box?

BirkiLady — Mon, 29 Jun 2020 12:11:33 GMT

It is fine to return all items in the same box. However, you will be charged a return S&H fee for each item. To avoid that, I've found it is less expensive to mail the box through USPS and pay for the return myself.

IF QVC does charge a return S&H, you must call Customer Service and give them the Tracking Number of your USPS receipt (keep it until your account is credited as proof you paid to mail the box back to QVC).

ETA: If you cannot reach CS, send an email to ensure you are not charged for S&H if you paid for the return package at the post office.

Also, by paying for the return shipping your package will be returned MUCH FASTER via USPS than by the QVC slow shipping methods using USPS and UPS (which may take a couple of weeks). Those return labels are slow and expensive IMO. I don't like them and feel they are simply another way for QVC to use the customer's money for a longer period of time, rather than providing a timely credit.

Re: Multiple return orders in one box?

depglass — Mon, 29 Jun 2020 22:57:04 GMT

The catch to being charged only one return fee is that the items must have been sent to you together in one box in the first place. I've been here 25 years and that fact finally sunk into my head by reading this thread. I've always sent things back separately if they came separately because I've read too many stories of only one item being credited because the info came off the shipping label. I guess they've fixed that, but I'll continue doing what I'm doing. And the goal is to return as little as possible.

Re: Multiple return orders in one box?

Maltichonmom17 — Mon, 29 Jun 2020 23:06:02 GMT

Thank you to everyone for your feedback. I really appreciate it. I'm still a little confused about the return label fees. If I'm going to be charged 6.95 for every single item in the box, I'm probably better off paying for shipping on my dime and it sounds like it will arrive at the return center much sooner. Think I'll go that route.
Again, thanks to everyone for taking time to respond. 😊

Re: Multiple return orders in one box?

MSUSpartan155 — Tue, 30 Jun 2020 00:44:09 GMT

This is not correct. Will be only charged one $6.95 return fee.

Re: Multiple return orders in one box?

homedecor1 — Tue, 30 Jun 2020 05:25:30 GMT

I was told by CS if returning multiple items in same box -

place each return invoice on item (I tape it) and be sure

all items in box are the same for QVC Warehouse RETURN address.

If not, you will be charged individual return fees. How do I know this -- I mailed 3 items back - 2 belonged to return slip on box other was for another warehouse returns unit.

Re: Multiple return orders in one box?

beach-mom — Tue, 30 Jun 2020 05:32:13 GMT

I have done this successfully, but with LIKE items. If I have one clothing item and one jewelry item to return, I will return them separately. I will put clothing items together, but not shoes or jewelry. I have always been charged just $6.95 plus the original S & H for each item.

Re: Multiple return orders in one box?

fairymom — Tue, 30 Jun 2020 22:30:53 GMT

You will still be charged the original shipping charge for each item you are returning but it you use only one of the Return Shipping Labels on the box with several items from different orders you will only be charged the $6.95 Return Fee once.

Re: Multiple return orders in one box?

Jag03 — Tue, 30 Jun 2020 23:24:05 GMT

And that is the way they should do it!

Re: Multiple return orders in one box?

Kinski-QVC — Tue, 30 Jun 2020 23:57:18 GMT

Hi @Maltichonmom17

Sure, you may return multiple items in one box. The return fee will be deducted for the use of one label only. However the shipping cost will be deducted from each item. Please be sure to include the return form for each item. I hope this information is helpful.

Kinski

Customer Care

Re: Multiple return orders in one box?

Maltichonmom17 — Wed, 01 Jul 2020 02:42:56 GMT

@Kinski-QVC , thank you so much for clarifying this for me and providing the official answer to my question. I really appreciate you taking time to respond. You've been very helpful. 😊

Re: Multiple return orders in one box?

Cntrlcstgrl — Wed, 01 Jul 2020 22:54:45 GMT

The best thing to do is as another gal said, pack them in one envelope or box and pay the shipping yourself. I have tried using QVC's label and was charged return shipping on each item. I use USPS Priority Mail envelopes and boxes all the time-be sure you use the red stripe ones, they are flat rate.

Re: Multiple return orders in one box?

DAD — Fri, 03 Jul 2020 15:51:11 GMT

I do the pay up front if I'm not doing an exchange. Just make sure you seperate each item with the reason for your return. It's easy, you get a tracking # you can track all the way to QVC & it costs less.

Re: Multiple return orders in one box?

BirkiLady — Fri, 03 Jul 2020 20:43:27 GMT

I stand corrected. Thank you, @Kinski-QVC , for providing the accurate information.

I will be using the QVC label next week since I missed the USPS carrier today regarding the Denium & Co. package we emailed late last night. Thank you so much for your help!

Re: Multiple return orders in one box?

Tobyzeke — Wed, 09 Jun 2021 19:00:55 GMT

You'd think that QVC would want to clear this up, wouldn't you?