topic Re: QVC in General in Customer Care

QVC in General

Whitney400 — Sun, 28 Jun 2020 15:16:01 GMT

I have read many of your postings regarding QVC customer service, items being held "in process" too long, lack of ability to contact and talk to CS and the inability to email QVC. Live chat is a joke. COVID has affected many companies, but I just don't understand what is going on with QVC. They are the only company that is failing miserably in caring for their customers. I have ordered from CHEWY, Kohl's, Ninja Kitchen, Amazon and several other companies and have received all of my orders in a timely manner. Not even reviews are being posted for items I have ordered. Once you order an item, the cost is put on "hold" with your bank until your item(s) ship. Cancellations are next to impossible and you never get an email updating you on the status of your order.

I never got an email regarding QVC team moderators. Who are they and what do they do? Are they really helpful?

Don't know what is going on with QVC, but I have been buying from them since 2013 and have bought many very expensive items. I am not a newbie and knew my way around their system, but the issues that are being raised fall on QVC. I checked and they are not a member of the Better Business Bureau anywhere.

Very frustrated and disappointed.

Re: QVC in General

aasmomvls — Sun, 28 Jun 2020 15:19:31 GMT

I agree, I've started going to mfg websites more and getting faster and better service including delivery times and guarantees on delivery.

Re: QVC in General

IMW — Sun, 28 Jun 2020 15:25:37 GMT

I find myself ordering (ie why must almost all ot the tops be tunics) and watching less and less.

Very high prices, poor fit for me and $ &hassel of

returns.

QVC cs used to be the best, quality also now eh.

I have been a very regular purchaser since 1999.

Re: QVC in General

Whitney400 — Sun, 28 Jun 2020 15:27:02 GMT

I ordered a quilt set on 6/20 and it was on clearance. It is still "in process" . The estimated delivery date is 7/2. It comes from "Quilt Patch". You cannot find this company on the internet and is only sold on QVC. There is no way to contact the mfg.

How are they going to get it to me by 7/2?

Re: QVC in General

Mz iMac — Sun, 28 Jun 2020 15:28:30 GMT

@Whitney400 "I never got an email regarding QVC team moderators."

And you won't. You have to initiate the email & explain your issues in detail. They will respond to you by email and/or in the Customer Service forum area.

QVCSocialTeam@qvc.com

Who are they and what do they do?

They are moderators who moderates this message board site.

Are they really helpful?"

EXTREMELY!

Re: QVC in General

Whitney400 — Sun, 28 Jun 2020 15:35:14 GMT

Thanks for your reply. I never order clothing, makeup or food from QVC. I don't like the offerings that they have. If you notice, they keep offering the same designers and tend to cater to a very specific group. Same with beauty, personal care and hair products. So sick of seeing all of these offerings. There's really nothing unique about QVC any more.

Re: QVC in General

Whitney400 — Sun, 28 Jun 2020 15:37:49 GMT

If you can't email them withiout getting a message back saying it will take several or more days to get back to you, what do you do? Can't find any reference to the link you gave me. Thank you.

Re: QVC in General

ValuSkr — Sun, 28 Jun 2020 19:24:55 GMT

The moderators seem to be a secret back door to customer service. (Yes, I know they're not secret to the folks posting on these boards, who presumably are a small percentage of QVC's customers.)

If the moderators are the best - and possibly only - way to get service, QVc should mention them on its Customer Service web page.

Re: QVC in General

Etoile308 — Sun, 28 Jun 2020 15:46:04 GMT

My last two separate purchases already arrived days before I got an email telling me they were shipping the items. You just never know.

Re: QVC in General

Annabellethecat66 — Sun, 28 Jun 2020 15:50:22 GMT

I order a lot from QVC....but I'm getting wiser...I don't order much lately.

I never know when a package is going to arrive. Sometimes it's a few days and sometimes it's weeks.

When the item does come..it's almost like Christmas because I've totally forgotten what I've ordered.

A prime example of delays in shipping. I sent my daughter in Denver some Blink cameras because I knew she was coming out to help me. I figured it'd be OK if it took 2 weeks or even 15 days, 16 days.

After all, I was sending it to her boyfriend's house and he would be home for about 1 month for sure.

OMG! Move forward. His mother (who lives near me) had to have a back operation...he was coming to help her.

The cameras had not yet been delivered. I've lost track of how long it's taken. I STILL don't know for sure when or if it's really there.

You see her boyfriend had to leave home to drive back with her. My daughter went back to Colorado to get her dog.

So, the three of them drove here from Colorado.

I'm getting dizzy just trying to put this on the computer.

Here's the jest of what I'm trying to say.

Stupid me. I figured 2 & 1/2 weeks would be long enough to allow for the cameras to be delivered.

Actually, it was closer to 4 weeks when he finally left and the cameras had not yet come.

I have no idea if they are now sitting out on his porch.

My daughter called QVC when we found out he'd have to leave eventually to help his mother. She tried to stop delivery.

But like other's have said, "It's in transit". Whatever.

I just might be out almost $300 if they've been stolen off of his porch.

You'd think 4 weeks would be long enough for something to be delivered....I guess not.

Re: QVC in General

ellietoo — Sun, 28 Jun 2020 16:07:59 GMT

I agree with the OP. There are many places that are getting purchases out much quicker than the home shopping channels owned by this corporation, however, we had seen much of this bad service even before the Covid issue. Things were already going down hill not just at QVC but also a few other.big places that get most of their items from China. As far as getting things sent out..... maybe they had to let people go. child care is not available to some people. Many people had to start home schooling their children.There are new advisories as far as shipping goes.

We also see less availability of items not just on QVC but also in stores. Clothing, home goods and other household needs. Industries that depend on China for supplies are also not getting what they need.

I think that home shopping has taken it's audience for grated and the corporate heads believe that they have people as a captive audience right now. The prices keep going up and quality goes down. There is less to choose from as well. I hope that this crisis will help to bring attention to the fact that we can manufacture better quality products in this country and have them here and not have to wait for them to be shipped across the world to us. There is a cure for poverty and that cure happens to come from jobs.

Re: QVC in General

Whitney400 — Sun, 28 Jun 2020 16:11:42 GMT

I'll give it a shot, but I just received an email telling me to connect online via Live Chat (not waiting to go through 60+ before me, Facebook, Messenger or Twitter. I tried Live Chat yesterday and I was #60 in the Q.

Re: QVC in General

Krimpette — Sun, 28 Jun 2020 16:33:41 GMT

It's not just QVC. I ordered some vitamins from Amazon recently. It's been 10 days now and I still have not received them. The UPS tracking information is absolutely bizarre. Several days bouncing around between a couple of cities in California, and then bouncing around once the shipment arrived on the east coast.

I have the same issue with an HSN order shipped via UPS. Almost identical scenario.

I hate UPS these days.