topic Re: Moderator Please Help in Customer Care

Moderator Please Help

NicksmomESQ — Fri, 26 Jun 2020 22:25:13 GMT

Yesterday, I emailed the social team & have not gotten a response. 2 weeks ago I returned 2 pair of NYDJ cropped jeans.On the same day I also sent back the Spanx bras requesting that they be exchanged for a size medium.

Tracking past June 9 is unavailable.Can someone please help me? Has QVC received the returns? When will I get my refund/ exchange? It's been over 2 weeks.

Thank you!

Re: Moderator Please Help

KingstonsMom — Fri, 26 Jun 2020 22:59:54 GMT

@NicksmomESQ

Did you use the email: QVCSocialTeam@QVC.com?

If so, I would re-send it in case it didn't go through, I've emailed them a lot and always get a response in an hour or so.

Re: Moderator Please Help

NicksmomESQ — Sat, 27 Jun 2020 00:45:15 GMT

@KingstonsMom Yes, I emailed the QVC social team.Never got a response. I just resent it. I'm so frustrated. I can't get through when I call & now the social team isn't answering emails either.

My only alternative is to stop ordering & take my business elsewhere.

Re: Moderator Please Help

Barbara-QVC — Sat, 27 Jun 2020 04:05:43 GMT

Hi @NicksmomESQ

Did you need assistance with something other than what we emailed about tonight?

Barb

Customer Care

Re: Moderator Please Help

NicksmomESQ — Sat, 27 Jun 2020 15:40:54 GMT

@Barbara-QVC No .You emailed me after my last post. Thank you for your attention in resolving my issue.