topic Re: Emailing CS is gone in Customer Care

Emailing CS is gone

Gabidog — Thu, 25 Jun 2020 20:31:01 GMT

I got an email from QVC saying you can no longer contact customer service by email...anyone else receive that notice?

Re: Emailing CS is gone

D Kay — Thu, 25 Jun 2020 20:36:13 GMT

Re: Emailing CS is gone

nana59 — Thu, 25 Jun 2020 20:37:36 GMT

yes...

Re: Emailing CS is gone

Kachina624 — Thu, 25 Jun 2020 20:52:10 GMT

@Gabidog If you have a problem with an order, you can email the mods at. qvcsocialteam@qvc.com. They can resolve CS problems.

Re: Emailing CS is gone

Neteach — Thu, 25 Jun 2020 20:53:32 GMT

yes, received same

Re: Emailing CS is gone

Lali1 — Thu, 25 Jun 2020 20:58:06 GMT

Yes got the same. If you have contacted them via email recently they must have sent this out a instead of replying to the emails. This tells me things are worse than I thought.

Re: Emailing CS is gone

Gabidog — Thu, 25 Jun 2020 21:23:45 GMT

I did email the social team so are they gone? It seems as though you can either call or use Facebook which I do not use.

Re: Emailing CS is gone

Ibby114 — Thu, 25 Jun 2020 23:36:31 GMT

@Gabidog wrote:
I did email the social team so are they gone? It seems as though you can either call or use Facebook which I do not use.

@Gabidog I see they also have a 'chat live; feature,. That might be more immediate than emailing cs.

Re: Emailing CS is gone

Ibby114 — Fri, 26 Jun 2020 20:51:23 GMT

This might be covid related. I needed to contact Amazon yesterday, they had a similar limited ability to contact their customer service. When I finally spoke with someone she explained it was temporary due to the pandemic.

Re: Emailing CS is gone

AGirlsOpinion — Thu, 02 Jul 2020 19:40:55 GMT

Yes! This is terrible. I never received one of the items in my order so I waited online far to long for someone to tell me they sent me an email ltetting me know it has been delayed. I never got that email .....still! No email! Not eve never the second tracking number!!! No one can confirm where it is. I want to document this issue because I refuse to pay for an item I haven't received. Also, of the two scarfs ordered, I only received one. And the other was still " in Procees"! I don't want either now (terrible material) but now I will be charged for two. If it ever arrives! QVC customer service has taken a nose dive! I am also forced to wait again on the customer service line but there are still for 42 people@head of me on the phone.😐