topic Re: SOCIAL TEAM @ QVC - enough is enough in Customer Care

SOCIAL TEAM @ QVC - enough is enough

grooms — Mon, 22 Jun 2020 16:50:43 GMT

On 4/25 I ordered M68266 Landies candies for $36.30...your constant delays in shipment caused these candies to be melted when I finally received them and in early May I was told I would get a credit. I contacted you later on when credit never received and was told it would be coming depending on my billing cycle. I have had 2 billing cycles and still no credit - I WANT MY CRFDIT NOW!!!!!!! And on top of this I ordered Isaac's TSV dress - I was reading the reviews of the dress by those who received the dress......my dress is still in the PROCESS stage. This is garbage - I NO LONGEDR WANT THIS DRESS.....why did others get it and IK still don ot have mine. I cannot cancel because it is in process so would you please find a way to cancel this.....i refuse to pay return postage on something you never shipped and I no longer want. Thank you for helping!!!!

Re: SOCIAL TEAM @ QVC - enough is enough

Susan-QVC — Mon, 22 Jun 2020 16:57:01 GMT

@grooms wrote:

On 4/25 I ordered M68266 Landies candies for $36.30...your constant delays in shipment caused these candies to be melted when I finally received them and in early May I was told I would get a credit. I contacted you later on when credit never received and was told it would be coming depending on my billing cycle. I have had 2 billing cycles and still no credit - I WANT MY CRFDIT NOW!!!!!!! And on top of this I ordered Isaac's TSV dress - I was reading the reviews of the dress by those who received the dress......my dress is still in the PROCESS stage. This is garbage - I NO LONGEDR WANT THIS DRESS.....why did others get it and IK still don ot have mine. I cannot cancel because it is in process so would you please find a way to cancel this.....i refuse to pay return postage on something you never shipped and I no longer want. Thank you for helping!!!!

@grooms I will take a look at the order for M68266 and also the Isaac Dress, then follow up with you by email.

I am very sorry for any frustration!!

Susan

Re: SOCIAL TEAM @ QVC - enough is enough

grandma r — Mon, 22 Jun 2020 17:06:27 GMT

I would appreciate your kindness in checking my order as well. It was placed on 5/26/20. According to the tracking it has been sitting at the Lehigh Valley, Pa post office since 5/28/20.

I've called CS numerous times to no avail. No one is ever available to take a phone call. I have posted a similar request here with no response. I have sent several emails directly with no response.

I checked with the post office. They told me on 2 occasions that there us no record of the package being received there.

Please, could someone look into this matter???? Either send a replacement or issue a full refund. This is beyond ridiculous at this point.

I've had other orders from QVC and elsewhere delivered in a very timely manner. I don't understand why someone hasn't taken the time to investigate this.

Re: SOCIAL TEAM @ QVC - enough is enough

grandma r — Mon, 22 Jun 2020 17:10:36 GMT

Social Team, as a follow up.....

My daughter, who lives in Bethlehem, Pa, had a similar experience. Tracking said her package was at the same post office from 6/1/20. It was never there. It was tracked instead to a pist office in Philadelphia. The post office found it for her and it was delivered the following day.

Re: SOCIAL TEAM @ QVC - enough is enough

Susan-QVC — Mon, 22 Jun 2020 17:15:17 GMT

@grandma r wrote:

I would appreciate your kindness in checking my order as well. It was placed on 5/26/20. According to the tracking it has been sitting at the Lehigh Valley, Pa post office since 5/28/20.

I've called CS numerous times to no avail. No one is ever available to take a phone call. I have posted a similar request here with no response. I have sent several emails directly with no response.

I checked with the post office. They told me on 2 occasions that there us no record of the package being received there.

Please, could someone look into this matter???? Either send a replacement or issue a full refund. This is beyond ridiculous at this point.

I've had other orders from QVC and elsewhere delivered in a very timely manner. I don't understand why someone hasn't taken the time to investigate this.

@grandma r Can you let me know the item number, I will be happy to help with this.

Susan

Re: SOCIAL TEAM @ QVC - enough is enough

cottoncandi — Mon, 22 Jun 2020 17:45:00 GMT

I'd appreciate to have your assistance.( I emailed this same information to QVC social Team but have not had a response. )

I placed an order for A298972‘ IT cosmetics Bye Bye Pores Pressed Illumination With Brush’

39 days ago on May 14, 2020 and have not received it.

My order Number - # ************

When I click on “ Tracking” it says

June 9 - shipment information received by UPS mail innovations but actually has not moved at all.

Thank you

Re: SOCIAL TEAM @ QVC - enough is enough

Susan-QVC — Mon, 22 Jun 2020 18:36:16 GMT

@cottoncandi wrote:

I'd love to have your assistance.( I emailed this same information to QVC social Team but have not had a response. )

I placed an order for ‘IT cosmetics Bye Bye Pores Pressed Illumination With Brush’

39 days ago on May 14, 2020 and have not received it.

My order Number - # ***********

When I click on “ Tracking” it says

June 9 - shipment information received by UPS mail innovations but actually has not moved at all.

Thank you

@cottoncandi Sure thats no problem, did you want a replacement or refund?

Susan

Re: SOCIAL TEAM @ QVC - enough is enough

cottoncandi — Mon, 22 Jun 2020 17:45:21 GMT

I'd like a replacement. Thank you

Re: SOCIAL TEAM @ QVC - enough is enough

Susan-QVC — Mon, 22 Jun 2020 18:52:42 GMT

@cottoncandi wrote:

I'd like a replacement. Thank you

@cottoncandi Your new item should arrive on or about Wednesday, June 24, 2020.

Have a great afternoon!

Susan

Re: SOCIAL TEAM @ QVC - enough is enough

GenXmuse — Mon, 22 Jun 2020 19:54:29 GMT

and yet, people kept ordering.

Re: SOCIAL TEAM @ QVC - enough is enough

puprescuer — Mon, 22 Jun 2020 20:49:59 GMT

susan one more if you have time. Order placed on 5/24/20 and shipped 6/8/20. Nothing since 6/8/20. Any help would be appreciated.

Re: SOCIAL TEAM @ QVC - enough is enough

Beth-QVC — Mon, 22 Jun 2020 20:53:20 GMT

@puprescuer

I am sorry you have not received your order. I have had a look at it and unfortunately as there has been no new scan since the 8th, we will have to consider this lost. There is currently no stock available for a replacement so I have issued you a full refund. Current processing time for refunds is 3 to 5 business days.

Beth QVC

Re: SOCIAL TEAM @ QVC - enough is enough

77yangya — Mon, 22 Jun 2020 22:39:23 GMT

@grandma r wrote:
I would appreciate your kindness in checking my order as well. It was placed on 5/26/20. According to the tracking it has been sitting at the Lehigh Valley, Pa post office since 5/28/20.
I've called CS numerous times to no avail. No one is ever available to take a phone call. I have posted a similar request here with no response. I have sent several emails directly with no response.

I checked with the post office. They told me on 2 occasions that there us no record of the package being received there.

Please, could someone look into this matter???? Either send a replacement or issue a full refund. This is beyond ridiculous at this point.

I've had other orders from QVC and elsewhere delivered in a very timely manner. I don't understand why someone hasn't taken the time to investigate this.

I'm having the same problem. I was refunded for the one that never got here but they sent out a replacement and now that one took the same route and guess what! Never got here! It's simply hopeless...I'm hoping my vendors sell somewhere else.

Re: SOCIAL TEAM @ QVC - enough is enough

77yangya — Mon, 22 Jun 2020 22:41:05 GMT

What about mine? Can you help me with mine?

Re: SOCIAL TEAM @ QVC - enough is enough

77yangya — Mon, 22 Jun 2020 22:42:52 GMT

@Beth-QVC wrote:
@puprescuer
I am sorry you have not received your order. I have had a look at it and unfortunately as there has been no new scan since the 8th, we will have to consider this lost. There is currently no stock available for a replacement so I have issued you a full refund. Current processing time for refunds is 3 to 5 business days.
Beth QVC

Mine says it moved to teterboro on June 4th. It's now June 22. I was sent a replacement and there's no movement. Again, it's stuck in Bridgeport, NJ. No movement since June 18. PLEASE HELP

Re: SOCIAL TEAM @ QVC - enough is enough

Beth-QVC — Mon, 22 Jun 2020 22:44:42 GMT

@77yangya

What is the item number?

Beth QVC

Re: SOCIAL TEAM @ QVC - enough is enough

77yangya — Mon, 22 Jun 2020 22:44:55 GMT

@puprescuer wrote:
susan one more if you have time. Order placed on 5/24/20 and shipped 6/8/20. Nothing since 6/8/20. Any help would be appreciated.

My order was placed on May 29th and nothing since June 4th. It's now June 22. The other replacement is stuck in Bridgeport, NJ and it's June 22. Both are now just sitting. Never got either one. Please someone, get in touch with this post office and TELL them to get on with it!

Re: SOCIAL TEAM @ QVC - enough is enough

77yangya — Mon, 22 Jun 2020 22:47:17 GMT

@Beth-QVC wrote:
@77yangya
What is the item number?
Beth QVC

Item number is:: A389592

Re: SOCIAL TEAM @ QVC - enough is enough

Love4cats — Mon, 22 Jun 2020 22:51:16 GMT

@GenXmuse wrote:
and yet, people kept ordering.

I was thinking about this earlier today, I wonder how many people have stopped ordering because of all the issue's with getting or returning item's to QVC. I returned a package to QVC over a month ago and still no credit. My QVC buying is way down because of this issue, my budget love's it.

Re: SOCIAL TEAM @ QVC - enough is enough

september — Mon, 22 Jun 2020 22:51:54 GMT

@GenXmuse wrote:
and yet, people kept ordering.

My thoughts, exactly. Don't think I will be ordering anything from QVC at this time

I've been doing a lot of online ordering since I recently moved into a new home. Amazon, overstock, wayfair, Macy's, and more.

I need things within a promised time frame and I don't trust QVC to adhere to that