topic Re: Mod, Please help!! in Customer Care

Mod, Please help!!

Curvesahead — Tue, 23 Jun 2020 12:42:31 GMT

I've been waiting for my G.I.L.I. duster ordered on 5/23/2020. I am now coming up on my SECOND EZ PAY and I still don't have my merchandise. According to Qvc's tracking it's been sitting at my local PO since 6/9, I spoke to them as well as tracked through USPS and it is missing in action. PLEASE HELP! I should NOT be paying for merchandise I don't have. If this were the first time I might let it go, but this has just become ridiculous and inexcusable, and not being able to reach anyone in CS makes no sense. The items I have been ALLOWED cancel I have!

Re: Mod, Please help!!

sunshine45 — Tue, 23 Jun 2020 12:50:10 GMT

email qvcsocialteam@qvc.com for a faster response.

you can also message qvc via facebook messenger for a live response.

Re: Mod, Please help!!

Susan-QVC — Tue, 23 Jun 2020 12:51:16 GMT

@Curvesahead wrote:

I've been waiting for my G.I.L.I. duster ordered on 5/23/2020. I am now coming up on my SECOND EZ PAY and I still don't have my merchandise. According to Qvc's tracking it's been sitting at my local PO since 6/9, I spoke to them as well as tracked through USPS and it is missing in action. PLEASE HELP! I should NOT be paying for merchandise I don't have. If this were the first time I might let it go, but this has just become ridiculous and inexcusable, and not being able to reach anyone in CS makes no sense. The items I have been ALLOWED cancel I have!

@Curvesahead Good Morning, I'm sorry you have not received the Gili order, I will take a look any followup by email.

Susan

Re: Mod, Please help!!

Effie54 — Tue, 23 Jun 2020 13:59:07 GMT

Customer Service is non-existent! How about if we don't pay our E-Z pays until we receive the items, or until returns are processed!

Re: Mod, Please help!!

sunshine45 — Tue, 23 Jun 2020 14:02:57 GMT

@Effie54

customer service responded very quickly to @Curvesahead right on this post.

if you are having issues, use qvcsocialteam@qvc.com for good customer service.

Re: Mod, Please help!!

Susan-QVC — Tue, 23 Jun 2020 14:05:04 GMT

@Effie54 wrote:

Customer Service is non-existent! How about if we don't pay our E-Z pays until we receive the items, or until returns are processed!

@Effie54 I am sorry for the delays you are expirencing with your returns, please email the order details to QVCSocialTeam@qvc.com, we will take a look.

Susan

Re: Mod, Please help!!

Curvesahead — Tue, 23 Jun 2020 18:23:48 GMT

@sunshine45 thank you for the information. Luckily Susan responded quickly! Woo Hoo!

Re: Mod, Please help!!

Curvesahead — Tue, 23 Jun 2020 18:25:04 GMT

@Susan-QVC thank you so much for you help!!

Re: Mod, Please help!!

Curvesahead — Tue, 23 Jun 2020 18:26:18 GMT

@Effie54 love it! I'm with you