topic Re: Pleasantly Surprised! in Customer Care

Pleasantly Surprised!

hooked on books — Fri, 19 Jun 2020 00:48:52 GMT

After reading so many posts about how difficult it is to reach a customer service agent, I have to say I was happily shocked to reach an agent (who was pleasant and polite)and have my issue resolved within 15 minutes. I called the order line (5 minute hold) and asked to be connected with customer service (7 minute hold).
Rep answered my questions about a return and I was off the phone after less than a 5 minute conversation.
I'm sorry so many of you have had such a negative experience contacting CS.

Re: Pleasantly Surprised!

77yangya — Fri, 19 Jun 2020 11:02:52 GMT

I've been a customer over ten years and I always got stellar customer service but that's somehow changed. I'm sorry about THAT.

Re: Pleasantly Surprised!

marmiesgirl — Sat, 20 Jun 2020 13:49:20 GMT

@hooked on books

Nice post! It’s too bad tho that the customer service isn’t good for everybody.

Re: Pleasantly Surprised!

hooked on books — Mon, 22 Jun 2020 01:47:38 GMT

@marmiesgirl, ITA!! I guess it's just a crapshoot each time someone calls CS!!!