topic Re: customer service in Customer Care

customer service

Steve 712 — Wed, 17 Jun 2020 20:01:39 GMT

it seems all they want to do is Sell, if you have a issue, good luck getting hold of someone, i had to call in for and order, then she transferred me to service and I waited 15 min and she really could have not given a ****** who she was talking, credit your account and good by :smileysad

Re: customer service

Kachina624 — Wed, 17 Jun 2020 20:11:27 GMT

@Steve 712 Now let's see if I have this straight...a CS rep listened to your complaint, considered it and gave you a refund and you're complaining? What did you expect to get, a new best friend?

Re: customer service

Janey2 — Wed, 17 Jun 2020 20:16:29 GMT

I had a question, emailed the social team and within 2 minutes I had an answer. Could not have gotten quicker and more polite service anywhere.

Re: customer service

Love my grandkids — Wed, 17 Jun 2020 20:45:34 GMT

@Steve 712 If your attitude reflected the language you tried to use here, well then...

Ta ta!!!

Re: customer service

SharkE — Wed, 17 Jun 2020 22:08:57 GMT

QVCSOCIALTEAM@QVC.COM

EMAIL THEM OFFLINE

Re: customer service

Anonymous032819 — Thu, 18 Jun 2020 03:05:40 GMT

Oh, look.

Another "newbie" whose first post is to complain.

* yawn*

With all of this "sheltering at home" I think some have too much time on their hands and get their fun by trolling.

Ever notice how we never hear from them again?

Things that make you go "Hmmmm".

Re: customer service

RealtyGal2 — Thu, 18 Jun 2020 20:42:54 GMT

I have not had any problems calling CS during the week. I have had to hold for up to 5 minutes sometimes, but called last night and got someone right away. Have not had anyone in CS seem as though they did not care and I have been with QVC for years. I know everyone is frustrated from being inside, but try to be patient and give thanks for what you have. Their are many people out there that are having a terrible time just surviving.

Re: customer service

beach-mom — Thu, 18 Jun 2020 20:50:20 GMT

Like all of us, with everything going on in the world today, things are not completely normal at QVC and I think the CS reps are doing a great job.

I always e-mail the Social Team, and you can see others do too in the above posts. I did have to call once, and held on a little longer - which I expected. I could tell the CS rep was busy, but I talked to her like I always do and thanked her for trying to help me. I hope it made her day (night) a little better.

Remember a lot of people are afraid, sad, and just "on edge." YOU can make a difference in their lives!