topic Re: ordering in Customer Care

ordering

jmvsp — Thu, 18 Jun 2020 17:10:33 GMT

I have had ordering problems since after Christmas. One time for almost 3 weeks. Boy did I saved money. When and if I can talked to a real person, they say they would pass it on to an invisable person. My guess is QVC has a poor IT group that does'nt know how to fix their problems. I never have this problem with HSN. Getting to a real person is imposible.QVC's Customer service has gone from great to poor. Maybe they have gotten too big. They need to update their service

Re: ordering

Kachina624 — Thu, 18 Jun 2020 17:14:48 GMT

@jmvsp Unless a problem is widespread, it's usually within your system, either your computer or your internet provider. I find, in the rare instance where I have a problem, that it helps to switch to using a different browser temporarily.

Re: ordering

ALRATIBA — Thu, 18 Jun 2020 17:20:04 GMT

@Kachina624

So true! I've had that issue a couple of times when my system software was being updated.

@Kachina624 wrote:
@jmvsp Unless a problem is widespread, it's usually within your system, either your computer or your internet provider. I find, in the rare instance where I have a problem, that it helps to switch to using a different browser temporarily.

Re: ordering

MalteseMomma — Thu, 18 Jun 2020 17:28:22 GMT

NOT True at all!!!!!!

Do not change anything!

It is QVC and it's internet people that are at fault!

Re: ordering

Foxxee — Thu, 18 Jun 2020 20:35:21 GMT

Some of us have had similar problems. Look up previous threads for complaints.