topic Re: Lost order in Customer Care

Lost order

SeleniteSea — Wed, 17 Jun 2020 16:58:31 GMT

I have tried to call customer service and the chat live feature but neither have worked. I placed an order on 5/18/20 for the TSV. It finally shipped on 6/6. The tracking says that Mail Innovations transferred the package to USPS on 6/11 but the USPS tracking still says it is awaiting the item. It looks like the item has been lost.

Can anyone help and/or offer suggestions?

Re: Lost order

Naturesbeauty — Wed, 17 Jun 2020 17:16:09 GMT

I hope you get some assistance with your order. I am still waiting on 3 orders that I haven’t received. (1) It Cosmetics Brow Power Powder Kit. (2) Wen packets. (3) Diamond Press Marquis Die Cutting Machine (HSN) Who knows where they were shipped too. I’m in California, Southern. One of my orders was shipped to Fontana, California (1 hour from me) then from there it was shipped to OREGON! Really? Who knows where it will end up. I have connected with both HSN & QVC thru Live Chat waiting at least 1 hour each time. I have just decided NO MORE ORDERING! Sad very sad!

Re: Lost order

SeleniteSea — Wed, 17 Jun 2020 17:19:46 GMT

Oh that is awful! I hope you get answers or refunds soon. I totally understand why you would want to no longer order from QVC. I might have to consider that too.

Re: Lost order

Susan-QVC — Wed, 17 Jun 2020 17:24:07 GMT

@SeleniteSea wrote:

I have tried to call customer service and the chat live feature but neither have worked. I placed an order on 5/18/20 for the TSV. It finally shipped on 6/6. The tracking says that Mail Innovations transferred the package to USPS on 6/11 but the USPS tracking still says it is awaiting the item. It looks like the item has been lost.

Can anyone help and/or offer suggestions?

@SeleniteSea I am so sorry this order was never delivered. We no longer have stock in your item so I am doing a refund now. Please let us know if it happens to arrive.

My apologies for the disappointment ,

Susan

Re: Lost order

SeleniteSea — Wed, 17 Jun 2020 17:33:04 GMT

Thank you so much for your help Susan. It is much appreciated!

Re: Lost order

Naturesbeauty — Wed, 17 Jun 2020 17:35:30 GMT

My orders were placed on 5/24, 6/1 QVC & 6/2 HSN. 😱 I check Tracking and the packages are all over the place. UPS then USPS then wrong Post Office then Re-routed! Who knows where they will end up! I just gave up! Like I said NO MORE ORDERING. I will go back to shopping at my local stores when they finally open. I have been shopping with QVC & HSN for over 30 years.

Re: Lost order

SharkE — Wed, 17 Jun 2020 22:15:33 GMT

QVCSOCIALTEAM@QVC.COM

EMAIL THEM OFFLINE