topic Re: Need Assistance with Incorrect refund amount in Customer Care

Need Assistance with Incorrect refund amount

Tshirtgal — Tue, 16 Jun 2020 13:49:51 GMT

I received refunds on 5 items that were all returned in the same bag. I used the label for the Belle damaged top and the other items were all charged return shipping. Additionally, when I spoke to customer service, they said I would be credited return shipping, send all together with notes, especially for those that had excessive ship time and were received too late for gift giving.

Vionic sandals- please refund $6.95; Renee Tropical Reptile - please refund $6.95; and Carol Hochman - please refund $6.95. Total due me $20.85.

Customer service - please respond here. The Q telephones are not accepting calls for help.

Re: Need Assistance with Incorrect refund amount

CLHS68 — Tue, 16 Jun 2020 14:06:22 GMT

The shipping is per item. Even if they mail you all items in one box/bag you are charged shipping per item. So it would be the same mailing back to them. It is a lot but that is how they charge shipping now.

Re: Need Assistance with Incorrect refund amount

fthunt — Tue, 16 Jun 2020 14:55:06 GMT

That's a lot of returns - cost of return not just the truck that takes the package back - it also involves the handling of each item - inspecting each item - logging in each item - and doing the money issue for each item.

Cost to return is one reason I stopped buying.

Re: Need Assistance with Incorrect refund amount

disatified customer 0711 — Tue, 16 Jun 2020 15:23:34 GMT

Good luck. I got screwed also

Re: Need Assistance with Incorrect refund amount

Lipstickdiva — Tue, 16 Jun 2020 16:19:32 GMT

QVC refunds are issued piece meal. If I am due a s/h refund, I generally get a refund for the price of the item, followed by the s/h refund a couple of days later. If I buy on easypay and am due a refund of more than 1 payment, each are also refunded separately and not always on the same day.

@CLHS68, CS reps have stated on this forum that you can return multiple items in one bag/box as long as everything being returned goes to the same return address and you are only charged one return fee. You are not charged per item.