topic 90 Day Return? in Customer Care

90 Day Return?

spursfan2 — Wed, 10 Jun 2020 03:18:24 GMT

I have seen that some customers are not having the 90 day return policy honored. Will the 90 day policy be honored for my item #A379604? I did not receive paperwork for this item in the box and had to wait to receive it sent to me by mail. The shoes are at least a half size too small and cant be worn.

Re: 90 Day Return?

Wayne-QVC — Wed, 10 Jun 2020 03:43:40 GMT

@spursfan2 You have 90-days for orders placed February 1 – May 31, 2020. All orders purchased on and after June 1, 2020 will be eligible for our standard 30-day returns.

Re: 90 Day Return?

DAD — Wed, 10 Jun 2020 10:55:33 GMT

My returns were not honored!!! Susan said she was going to look into it yesterday & no response. I would get everythingback within 30 days. I will not buy from a retailer that doesn'thonor their own policy!

Re: 90 Day Return?

DAD — Wed, 10 Jun 2020 10:57:19 GMT

Get it back asap! They did not honor mine within those 90 days!

Re: 90 Day Return?

RespectLife — Wed, 10 Jun 2020 13:31:10 GMT

@Wayne-QVC wrote:
@spursfan2 You have 90-days for orders placed February 1 – May 31, 2020. All orders purchased on and after June 1, 2020 will be eligible for our standard 30-day returns.

I think Wayne clearly spelled out what the policy is.

@DAD If you are within the time frame and it wasn't honored, QVC will make it right.

It would have clearly been an error in the Returns Dept.

Just give the mods a chance to look into it and get back to you. If you don't hear back, just nicely email the Social Team again providing the details and order number.

I have seen the posts of problems as well and it is unfortunate, but can be corrected with just a little patience.

Re: 90 Day Return?

Anonymous — Wed, 10 Jun 2020 14:08:06 GMT

Hi @DAD I am so sorry, I sent you an email.

Re: 90 Day Return?

Beguile — Wed, 10 Jun 2020 14:58:20 GMT

And just to clarify....does the 90 (or 30) days start when we actually RECEIVE the order or when the order was placed? This could make a big difference with some things taking almost a month to receive.

Re: 90 Day Return?

Anonymous — Wed, 10 Jun 2020 16:47:34 GMT

Hi @Beguile within 90 days of the receipt of orders placed February 1 – May 31, 2020.

Re: 90 Day Return?

LindaSal — Wed, 10 Jun 2020 17:22:35 GMT

Well, with it only being the 10th of June, has anyone seriously received their orders from June 1st and after???? I'm still waiting for an item ordered in May!!!!

Re: 90 Day Return?

catmama — Wed, 10 Jun 2020 17:40:55 GMT

@LindaSal

I ordered a H by Halston top on 6/1 and received it on 6/6. Total surprise since I didn't expect to see it before the end of this week. But it may have been that quick since I live on the West Coast and it was shipped from California.

Re: 90 Day Return?

DAD — Thu, 11 Jun 2020 11:45:59 GMT

I did get a reply that I could send the items back again. All the items that I sent back were well within the 90 day policy. The problem I had was two pair of pants I purchased in the exact same size & color were much smaller than the first that I had ordered in January. I had a Belle dress that was not sewn right in one seam. My Mom was spposed to go into a nursing home yesterday but it will be today. My Dad is still in his home & I am worried sick aout him. I am just going to "let it go"! I am not a happy QVC customer. It should never have happened in the first place. For those that have time to package clothes up & be ready to fight for your refund I would do it. Just to much going on for me! Just the paperwork for getting into a nursing home is insane. I just wanted to let you know that at least they contacted me. Good luck!