topic Re: Still Waiting!!!!! in Customer Care

Still Waiting!!!!!

lovesallanimals — Wed, 03 Jun 2020 11:41:54 GMT

I Ordered 3 of "Amy's" new rings on 5/11. There are quite a few reviews already and my order, which I ordered before it was even presented, is Still In Process. Why? I also have an order from May 2 still sitting there. I really do not understand why I receive merchandise from HSN so quickly, returns as well, and here I have to wait almost a month!

Re: Still Waiting!!!!!

schorsch — Wed, 03 Jun 2020 11:48:27 GMT

I feel your pain. I also have two items I ordered on May 2 that have not even shipped yet. It is crazy that QVC won’t let you cancel the order even though it’s a month old already. Good luck to you.

Re: Still Waiting!!!!!

Kim112 — Wed, 03 Jun 2020 13:43:59 GMT

I also ordered someithing 5/6I am still waiting. Trying to talk to someone and no luck. Well this will be last order from here..

Re: Still Waiting!!!!!

h2ogram — Wed, 03 Jun 2020 13:45:17 GMT

My order says it was delivered June 1 and it is June 3 but I do not have it. And the sysstem has not updated my status. Cannot get through to CHAT and phone customer service keeps telling me they don't know why I do not have updated shipping information service and they suggest CHAT people might be able to help. This is my second ever and probably my last ever QVC order.

Re: Still Waiting!!!!!

celticgal — Wed, 03 Jun 2020 13:48:37 GMT

Me too! I ordered jockey bras TSV and no one can say when it will be shipped. They blame it on the virus or jockey. When you call they give you info that will get you off the phone but isn't true. Something that they put "in process" is for their benefit because you can't cancel it. What a scam!

Re: Still Waiting!!!!!

Anonymous — Wed, 03 Jun 2020 13:59:57 GMT

Hi @lovesallanimals I am so sorry, as a result of the COVID-19 we are experiencing some delivery delays.Your order shows an email was sent to you on 5/27 explainging there would be a delivery delay. If you did not get the email please check your junk mail.

Re: Still Waiting!!!!!

Anonymous — Wed, 03 Jun 2020 14:10:37 GMT

Hi @schorsch Your order shows a request to cancel the item was submited. Keep an eye on the order for the cancelation to go through.

Re: Still Waiting!!!!!

Anonymous — Wed, 03 Jun 2020 14:25:19 GMT

Hi @Kim112 I sent you an email.

Re: Still Waiting!!!!!

Anonymous — Wed, 03 Jun 2020 14:30:59 GMT

Hi @h2ogram I checked your account and do not see an order that has shipped recently. The umbrella is still in the process of shipping and an email was sent explaining there would be a delay. The new estimated delivery date is 6/9.

Re: Still Waiting!!!!!

Anonymous — Wed, 03 Jun 2020 14:37:30 GMT

Hi @celticgal I am so sorry for the delay. Your account shows an email was sent to you on 5/29 concerning the delay and a request to cancel the order was processed today. Keep an eye out for the order to be canceled.

Re: Still Waiting!!!!!

hotbuyer — Wed, 03 Jun 2020 14:40:53 GMT

@lovesallanimals I am another one that feels your pain. I am waiting on 4 orders that have been delayed the first of which was placed on May 1st and like you I ordered before it was shown and others got it weeks ok because they have submitted reviews. I think that is the worst part of it. I don't understand it either but I can't get any answers from anyone at QVC. I have given up now and just hope they show up one day. I am beyond frustrated and they need to stop using Covid as an excuse now because I think this problem they are having in their warehouse is beyond Covid.

Re: Still Waiting!!!!!

Anonymous — Wed, 03 Jun 2020 14:56:57 GMT

Hi @hotbuyer I am so sorry for the delay. Emails were sent to you concerning all 4 order delays on 6/1 and 6/2. If you did not receive the emails please check your junk mail.

Re: Still Waiting!!!!!

lovesallanimals — Wed, 03 Jun 2020 16:31:08 GMT

@Anonymous wrote:
Hi @lovesallanimals I am so sorry, as a result of the COVID-19 we are experiencing some delivery delays.Your order shows an email was sent to you on 5/27 explainging there would be a delivery delay. If you did not get the email please check your junk mail.

Alice-QVC: This is most strange. Everytime I inquire about a really long delayed order I get a response that an email was sent to me. I have never gotten such an email. I check my spam and regular email very carefully and have never, ever received such an email. That is why I am always writing to your email address about my very old orders. If I in fact received such an email, I would know what the status is.

Re: Still Waiting!!!!!

schorsch — Thu, 04 Jun 2020 12:09:32 GMT

I got an email from QvC customer service saying they can’t cancel my order. No one seems to know what is happening with it.

Re: Still Waiting!!!!!

kimsu1 — Thu, 04 Jun 2020 15:20:49 GMT

I think we should be able to cancel items that remain "in process" for more than a week. I'm already planning to return items that haven't even shipped yet, because I can't cancel, and I've been waiting too long. I've noticed some brands come quickly and others don't so I'd just rather order accordingly. I didn't have any problems until I ordered TSVs. Now huge problems. I'm going to be moving and need the ability to cancel in process items. Even with credits, it's not right.

Re: Still Waiting!!!!!

KIKI57 — Thu, 04 Jun 2020 16:28:21 GMT

Contact your credit card bank/company and get a charge back. Had to do this with several companies recently who just abandon their telephones and don't care.

Re: Still Waiting!!!!!

lovesallanimals — Sun, 07 Jun 2020 12:13:33 GMT

@Anonymous wrote:
Hi @lovesallanimals I am so sorry, as a result of the COVID-19 we are experiencing some delivery delays.Your order shows an email was sent to you on 5/27 explainging there would be a delivery delay. If you did not get the email please check your junk mail.

Alice-QVC: Well, Alice I am still waiting for these orders placed on 5/11. More reviews are written and mine are Still in Process - this is unbelievable. Now I still have one item from 5/9 (over a month!) that is also Still in Process. I ordered that same item (a carol Hochman) set of pajamas at the end of May and I received that one already. And no, I never, never, never get any emails from QVC explaining anything. I just keep writing here and to your website. Please let me know what the heck is going on. It cannot be the virus. as I get my orders from everyone else including HSN within 1 week! Thank you