topic Re: Let us Cancel if not shipping in Customer Care

Let us Cancel if not shipping

LexaMom — Tue, 02 Jun 2020 09:07:01 GMT

I have many orders that have been delayed due to COVID-19. That's ok, but since you are not doing your end of the transaction, we should be able to cancel our orders. This is not acceptable. I am not going to order anything more until it is addressed.

Re: Let us Cancel if not shipping

NYViewer — Tue, 02 Jun 2020 12:55:31 GMT

I am ...I should have received a Side Stitch shirt that was to be delivered on May 9th. Can't cancel the order and it still has not shipped from the warehouse. Does QVC really think offering me a $10 and an email makes this issue right? NO - don't blame issues on Covid-19 when examples like this are obviously an issue with a warehouse. Come on QVC you can do better than this!

Re: Let us Cancel if not shipping

Baileysbestmom — Tue, 02 Jun 2020 13:02:56 GMT

Agree. I've got Isaac shirts that have been "vacationing " in Texas since May 12th

if Qvc can't do better than this then they should go off air until the "problems" are

contained. And I've got returns being ignored for almost a month now. Really really bad Qvc

Re: Let us Cancel if not shipping

Lali1 — Tue, 02 Jun 2020 15:52:01 GMT

I feel everyone's frustration. I have an order placed May 1 and nothing. Hev had many ship dates but nothing. Then I finally sent a email to complain and say if you can't send it just cancel. So what do they do. They send me a shipping notice that has said preparing to ship for three days now. Talk about disgusted. Just be honest!

Re: Let us Cancel if not shipping

Sooner — Tue, 02 Jun 2020 15:53:42 GMT

AMEN to letting folks cancel if they can't ship in a timely manner. THEN to add insult to injury, they want YOU to pay to SEND IT BACK and wait another three weeks or so to get a refund!

Re: Let us Cancel if not shipping

ScrapHappy — Tue, 02 Jun 2020 15:57:44 GMT

I couldn't agree more. I would venture to say many feel this way and are fed up. I placed an order for the Jockey Bra TSV about the second week of May and I'm still waiting. I also got the email with the $10 voucher. If QVC can't fultill my order, then it should be canceled.

Re: Let us Cancel if not shipping

IlliniGirl88 — Tue, 02 Jun 2020 22:31:10 GMT

I have seven items that still haven't shipped (one order dating back to May 2). What I'm wondering is why the size and color are showing In Stock if you tried to order the item. If that's the case, they need to ship the item, not say they're on back order or delayed. Just say this item is delayed and won't ship until this date. I can understand that, but I do not understand the item stating it is In Stock, when clearly, it's not.

Re: Let us Cancel if not shipping

IdahoGram — Tue, 02 Jun 2020 22:45:06 GMT

Normally, I would say perhaps these item are on the slow boat. But, I to have items stuck in limbo. My orders were in stock, clearance items. So can't figure out what QVCs problem is. I don't buy the virus excuse any longer. Next it will be the riots, then who knows what. QVC get your act together now!

Re: Let us Cancel if not shipping

DooneyGal2 — Wed, 03 Jun 2020 04:45:02 GMT

I also don't buy the virus excuse any longer and have SEVERAL items I'm waiting on for over 3 weeks - I'm done ordering until this gets under control sigh.

Re: Let us Cancel if not shipping

Rockycoast — Wed, 03 Jun 2020 12:24:51 GMT

Just sent an email to QVC to cancel my order. Not that it will happen. Tired of no information on my package. Just letting you hang.Not the way a company should be treating its customers. Pandemic or not. Other companies give info and updates. Q can also.

Re: Let us Cancel if not shipping

Luv2trvl — Wed, 03 Jun 2020 12:39:02 GMT

I ordered 3 of the same item just in different colors on April 24. One shipped April 28. After a couple of emails to the social team the second one shipped on May 19. They said they were looking into the the final one. Well as of today it still hasn't shipped. I didn't receive an email telling me that there would be a delay like some people have received. No communication. No shipping. No customer service!

I mean 40 days and it is still in processing. There is no excuse for this, virus nor not. The other 2 of the same item have shipped. Though it took a little extra pushing on my part.

Re: Let us Cancel if not shipping

Nanuchka — Mon, 08 Jun 2020 23:13:53 GMT

I have been shopping with QVC for years -- probably close to 7 or 8. My favorites are Quacker Factory and Carol Hochman and some Denim & Company. But you just lost a customer. I placed an order in May. I bought 4 items totaling a little over $100.00. One finally came this past Saturday, June 6th. The rest were to be here today, June 8th. I looked to see if I could cancel. They are somehwere in the U.S. Postal system. It is QVC's responsibility to see these items are shipped in a timely manner. And then I get only one $10 credit for all four items -- three of which I'm still waiting on. Why not a $40 credit? Lord knows when they will come. So henceforth, I will not order anything further from QVC. We've all been dealing with COVID-19 for going on 3 months now. You should have had this figured out. This is nothing but an excuse. I understand a lot of people are ordering items online. I'm sure you all knew it too. But the buck stops with you. And tell Susan Graver to shut up -- she is annoying.

Re: Let us Cancel if not shipping

LilLadyNJ — Mon, 08 Jun 2020 23:24:41 GMT

I don't understand why they keep taking orders when they can't ship items out. I've ordered an item over two weeks ago and I'm still waiting for it to be shipped. I will not purchase anything else from QVC.

Re: Let us Cancel if not shipping

erica g — Tue, 09 Jun 2020 00:30:45 GMT

I had some Harry Slatkin Candles that were in processing for 3 weeks and then took another 10 days to receive. I ordered the TSV zuda shorts over 10 days ago and it has not shipped. I am done-done. I will not order again from them until they can ship in a timely manner. HSN ships in a day or so. No more purchases for me. I should not have to wait month to receive an item. Totally unacceptable 😡.

Re: Let us Cancel if not shipping

niffy0523 — Tue, 09 Jun 2020 12:13:12 GMT

I’m starting to think it is much worse than we think because now they are no longer being truthful. My mother placed an order for Margaritaville pillows as a birthday present for me on 5/18, deliver date of 5/22. I contacted QVC, and they told me it was a vendor issue. I ordered the same pillows from a different website on 5/31, they were shipped from guess who, THE VENDOR on 6/3 and delivered to me on 6/6. It is clearly a QVC problem. I just want my pillows, nothing more nothing less.

Re: Let us Cancel if not shipping

SharkE — Tue, 09 Jun 2020 18:21:18 GMT

My local stores are re opening and I want to help area businesses affected by Covid. I need to get out anyway. So, put gas in my van and hit the bricks. I'm still young enough to get out and do my own shopping.

Re: Let us Cancel if not shipping

eaesquire — Tue, 09 Jun 2020 19:03:34 GMT

Agreed. On an earlier thread, I noted that I moved to a new house in small, rural town in CO on March 20th and had done TONS of online shopping. I furnished out several rooms of this house solely by online shopping mainly because there is no shopping option down here and because of COVID-19, I could not go in person to shop in the nearest big town an hour away. I timely received orders from all over the U.S. from more than a dozen shops big and small for things as big as a king size mattress and as small as a DVD. And I ordered a LOT - small appliances, clothing, bedding, garden supplies, etc. No one ever had a shipping problem except QVC and all of that shipping was free, unlike QVC. Items were delivered on or before the expected date of delivery EXCEPT for QVC. At the time, I was still waiting for items from QVC and the expected date of delivery shown on my order status had passed weeks prior. For one item, QVC had already charged my credit card, including shipping. I get that COVID-19 has caused problems, but no other shops (and I've ordered from MANY in the past 90 days) have had any challenge delivering anything to my 1 horse town except QVC.

When I commented to that effect on the other thread, QVC took the entire thread down claiming it had "become argumentative." I guess they don't want to allow detailed posts critical of their shipping.

Re: Let us Cancel if not shipping

LilLadyNJ — Tue, 09 Jun 2020 19:11:48 GMT

I cancelled an auto-delivery order that was pending. I don't plan on ordering again from QVC. Customer Service is awful. I wrote them and their response was essentially the delay will continue. all I wanted was an updated estimated date of shipment.

Never again!

Re: Let us Cancel if not shipping

eaesquire — Tue, 09 Jun 2020 19:24:56 GMT

@Nanuchka LMBO about Susan Graver. I second that emotion!!

Re: Let us Cancel if not shipping

sueknits — Tue, 09 Jun 2020 21:26:49 GMT

I agree. And now the TSV has free shipping when it did not when I ordered it. What am I supposed to do? CS is not answering the phone, and there is no live chat. I want a refund on my $5.50 shipping. I cannot cancel and reorder; my order is 'in process.'