topic Re: Terrible Customer Service in Customer Care

Terrible Customer Service

schorsch — Tue, 02 Jun 2020 17:49:26 GMT

How can a company profess to have exceptional customer service but leave the customers without their ordered items? I have two items I ordered a month ago and they still haven't shipped. CS refuses to let me cancel the items, they just say sorry. The board MODS tried to help but to no avail. Ridiculous!!

Re: Terrible Customer Service

Dinaki — Tue, 02 Jun 2020 17:52:43 GMT

The whole world is fassing shipping problems, not QVC only!

ship orders

Re: Terrible Customer Service

Lali1 — Tue, 02 Jun 2020 17:58:20 GMT

@Dinaki wrote:
The whole world is fassing shipping problems, not QVC only!
ship orders

Th only thing I have ordered and not received was ordered from here a month ago,

Re: Terrible Customer Service

RespectLife — Tue, 02 Jun 2020 18:54:01 GMT

I have ordered from Amazon, Prime took 2 1/2 weeks. I have ordered from Walmart, took 2 weeks and 3/4 of my order was not available.

I have ordered from QVC and yes, have waited a couple weeks.

QVC does NOT sell essentials. No TP, no paper towels, no medicine etc. I don't understand the fuss. I ordered some clothing items from LTS. What is the rush for them? NOTHING, We all have closets full of things to wear.

Yes, they sell food, but I doubt any of us are going to starve without a Junior's Cheesecake or Rastelli's meats.

What on earth would any of us order from QVC that we can't live without? QVC is not typically the fastest in the shipping dept., so why would we order something needed immediately?

Compound the delay with the pandemic, warehousing and shipping issues all across the US. Safety concerns necessitating smaller crews and excessive sanitary measure. Now add in curfews.

IMHO, these complaints are unwarranted considering what has been and IS going on in this country. Try to be patient and look at the big picture. It isn't all about me and that blouse!

Re: Terrible Customer Service

spursfan2 — Tue, 02 Jun 2020 19:51:02 GMT

@RespectLife Your argument is very reasonable and I think most of us would agree that we can live without our orders until they arrive. I'm not sure that's the point though. When a company offers merchandise & we purchase that merchandise we have a reasonable expectation to receive that merchandise. Since credit/debit cards arent charged until items ship, QVC is essentially holding funds hostage and no one knows when these charges will hit making budgeting for some people impossible. Aside from that QVC should do the courtesy of letting customers cancel excessively delayed orders if they wish to. With customer service being non-existent customers feel they have no recourse and that causes frustration. You're right though, it's not all about you or me or a blouse but it IS important and if customers are buying items for gifts it's even more important. Taking all this into account, I respectfully disagree that complaints are unwarranted.

Re: Terrible Customer Service

Lali1 — Tue, 02 Jun 2020 19:54:20 GMT

@spursfan2 wrote:
@RespectLifeYour argument is very reasonable and I think most of us would agree that we can live without our orders until they arrive. I'm not sure that's the point though. When a company offers merchandise & we purchase that merchandise we have a reasonable expectation to receive that merchandise. Since credit/debit cards arent charged until items ship, QVC is essentially holding funds hostage and no one knows when these charges will hit making budgeting for some people impossible. Aside from that QVC should do the courtesy of letting customers cancel excessively delayed orders if they wish to. With customer service being non-existent customers feel they have no recourse and that causes frustration. You're right though, it's not all about you or me or a blouse but it IS important and if customers are buying items for gifts it's even more important. Taking all this into account, I respectfully disagree that complaints are unwarranted.

Absolutely! And why are they giving many ship dates only to have them never happen. And when you complain to CS to have them cancel they send a shipping notice that says preparing to ship for days. I'm about as fed up with people acting like we customers who are getting the runaround are selfish as I am with the q.

Re: Terrible Customer Service

DAD — Tue, 02 Jun 2020 20:11:52 GMT

They should also take into account that many people who want to take a package to the Post Office can't get there. Hours are very short here due to the virus! You can't do a pick up for pay it your way!

Re: Terrible Customer Service

RespectLife — Wed, 03 Jun 2020 14:42:39 GMT

@DAD wrote:
They should also take into account that many people who want to take a package to the Post Office can't get there. Hours are very short here due to the virus! You can't do a pick up for pay it your way!

@DAD

Sure you can! There are dozens of postage apps online for you to pay and print your own postage label. Then you can have it picked up.

Re: Terrible Customer Service

DAD — Wed, 03 Jun 2020 16:39:17 GMT

I never knew that. My problem is I'm not good on setting new apps up on my computer. Either is my husband! We're just old I guess. But maybe I can get my daughter to help me if I ever need it again.

Re: Terrible Customer Service

Sage04 — Thu, 04 Jun 2020 00:41:18 GMT

@RespectLife do you have to know the weight of the package so that you would know the cost? I´ve seen a few people buying scales at the P.O. Can you use a bathroom or kitchen scale?

Re: Terrible Customer Service

LexaMom — Thu, 04 Jun 2020 11:10:08 GMT

I understand the shipping issue, but given the situation, we should be able to cancel our orders. It just makes good business sense. We enter into a transaction and that transaction is not honored by one party. The other party should be able to back out. PERIOD.

Re: Terrible Customer Service

Chi-town girl — Thu, 04 Jun 2020 16:15:50 GMT

@RespectLife wrote:
I have ordered from Amazon, Prime took 2 1/2 weeks. I have ordered from Walmart, took 2 weeks and 3/4 of my order was not available.

I have ordered from QVC and yes, have waited a couple weeks.

QVC does NOT sell essentials. No TP, no paper towels, no medicine etc. I don't understand the fuss. I ordered some clothing items from LTS. What is the rush for them? NOTHING, We all have closets full of things to wear.

Yes, they sell food, but I doubt any of us are going to starve without a Junior's Cheesecake or Rastelli's meats.

What on earth would any of us order from QVC that we can't live without? QVC is not typically the fastest in the shipping dept., so why would we order something needed immediately?

Compound the delay with the pandemic, warehousing and shipping issues all across the US. Safety concerns necessitating smaller crews and excessive sanitary measure. Now add in curfews.

IMHO, these complaints are unwarranted considering what has been and IS going on in this country. Try to be patient and look at the big picture. It isn't all about me and that blouse!

I agree @RespectLife . If these shipping delays are the primary issues, rather than death, illness, safety - especially given the profound issues that you referenced impacting all of us, I would call that a good day!

Re: Terrible Customer Service

RespectLife — Thu, 04 Jun 2020 18:52:12 GMT

@Sage04 wrote:
@RespectLife do you have to know the weight of the package so that you would know the cost? I´ve seen a few people buying scales at the P.O. Can you use a bathroom or kitchen scale?

@Sage04

I use my bathroom scale. Nothing has been rejected yet.

When I schedule a free USPS pick up using the Q return label....I just put in 1 or 2 lbs.

I don't bother to weigh it. Postman has accepted everything so far.