topic Re: Help with delayed shipping in Customer Care

Help with delayed shipping

GusMo — Wed, 27 May 2020 16:56:13 GMT

I placed order on May 4. I have received a couple emails telling me shipping is delayed. I have tried to communicate via email and get a canned response. I realize things are slower right now, but 3+ weeks is unacceptable.
I want to cancel the order, but am unable to.

Re: Help with delayed shipping

HipsterGranny — Wed, 27 May 2020 15:18:57 GMT

I am having the same problem I have orders 3 weeks old that are still in process. I also understand a delay but I think 1 of my 9 orders should have shipped by now. I have talked to a couple of QVC customer service people and I really feel sorry for them as I don't think they really have any answers and just have to listen to the complaints. I am only looking for transparency and the option to cancel orders if they can't deliver the products.

Re: Help with delayed shipping

danmo — Wed, 27 May 2020 15:33:47 GMT

I am also having the same problem. Shipping has been delayed twice. I understand that there are delays in shipping, but mine has not even shipped, it is still "in progress". I should be able to cancel this order, but no help from QVC. When I go to my order, it says, order cannot be changed. REALLY?

Re: Help with delayed shipping

Puppy Lips — Wed, 27 May 2020 16:40:14 GMT

An order I placed on May 15 is still in process. While another order placed on May 23 shipped the next day. Both are Denim and Co. items.

It makes no sense.

Re: Help with delayed shipping

Anonymous — Wed, 27 May 2020 16:55:40 GMT

Hi @GusMo I am unable to cancel the order, however I did put in a request for it to be canceled. Keep an eye on it.

Re: Help with delayed shipping

Anonymous — Wed, 27 May 2020 17:02:58 GMT

Hi @HipsterGranny I am so sorry for the delay. I checked your account and you were sent several emails concerning multi order delays. If you did not receive the emails please check your junk mail.

Re: Help with delayed shipping

Anonymous — Wed, 27 May 2020 17:04:49 GMT

Hi @danmo I am so sorry for the delay. If you would like me to request your order be canceled please post the item number of the product and I will send the request.

Re: Help with delayed shipping

HipsterGranny — Wed, 27 May 2020 17:30:08 GMT

I checked my junk mail and no QVC. I have all of the confirmations of the orders I have placed and I talked to someone who said things would be delivered June 1st which I doubt since nothing has been shipped and the status is still in process.

Re: Help with delayed shipping

Kachina624 — Wed, 27 May 2020 19:17:03 GMT

@Puppy Lips wrote:
An order I placed on May 15 is still in process. While another order placed on May 23 shipped the next day. Both are Denim and Co. items.

It makes no sense.

@Puppy Lips It makes perfect sense. Some items have been in the warehouse for a long time. Other items which were scheduled to be on hand have not yet arrived due to transportation problems and there isn't a darn thing QVC (or any retailer) can do about it but wait just like you're doing.

Re: Help with delayed shipping

Taty3668 — Thu, 28 May 2020 02:43:40 GMT

I ordered a shirt almost 3 weeks ago and was told it might ship in 2-3 days sorry not buying it. Now I have 4 orders In process. I’m getting all my other orders from other websites without any issues.

Re: Help with delayed shipping

Puppy Lips — Thu, 28 May 2020 18:56:42 GMT

@Kachina624 wrote:
@Puppy Lips wrote:
An order I placed on May 15 is still in process. While another order placed on May 23 shipped the next day. Both are Denim and Co. items.

It makes no sense.
@Puppy Lips It makes perfect sense. Some items have been in the warehouse for a long time. Other items which were scheduled to be on hand have not yet arrived due to transportation problems and there isn't a darn thing QVC (or any retailer) can do about it but wait just like you're doing.

@Kachina624 I suppose. Silly me for thinking that QVC would not sell an item unless they had it in their warehouse or were assured of an arrival shortly thereafter. No worries though. I am never in a hurry for anything I order from QVC.

Re: Help with delayed shipping

HipsterGranny — Thu, 28 May 2020 15:25:31 GMT

That is what is bothering me. QVC is selling products they don't have. I have 8 orders still in process, some are 3 weeks old. I should have been told that they didn't have the products to sell when I ordered them.

Re: Help with delayed shipping

GusMo — Thu, 28 May 2020 18:40:54 GMT

But Macy's, JJill, and Nordstrom all have gotten items to me in less than 3+ weeks.