topic Re: Help with Poster names please..... in Customer Care

Help with Poster names please.....

Nancy Drew — Wed, 27 May 2020 01:57:43 GMT

So over in the TV forums there is a Nancy Drew and I am Nancy Drew1. The posters said she doesn't want to be Nancy Drew because she wants old name antiquarian but had no choice to take Nancy Drew. She explains it in her post on the Amy Schumer thread. If you can help her get antiquarian and I keep Nancy Drew1 that would help us out with confusion on who is who. TIA

Re: Help with Poster names please.....

Nancy Drew — Wed, 27 May 2020 02:12:24 GMT

Thank you, @Nancy Drew Hope they can straighten this out for us!

"Antiquarian"

Re: Help with Poster names please.....

dooBdoo — Wed, 27 May 2020 05:51:25 GMT

Hi, @Nancy Drew / @antiquarian! I'm sorry you're having problems. I saw your and @Nancy Drew's posts and wanted to try and help. I'm not sure if you want to try and get access back to the "antiquarian" account or just change the nickname for this new one, so I'll post directions for both.

Each posting/shopping account has only one unique email address and that email address is associated with a unique password.

When you enter the email on the login page, the software goes looking for an existing account and if it finds one it also "sees" an existing password. You have to be careful to enter the email address with no mistakes -- otherwise, the website will not find that address in its files. It will "see" the address as being a new, unrecognized person and will direct you to create a new password and new account with a different nickname.

If you want to try and access the older, established "antiquarian" account, enter the email you always used for that one, and hit return or click/tap "Continue":

Then, instead of entering a password, click/tap "Forgot your password?":

You'll be redirected to this screen. Just create a new password and then go to your email account to follow instructions there:

If you have problems or questions we can't answer, I'd suggest that you send an email address to the moderators and explain the problem, perhaps directing them to this thread so they can read the details here. Their address is: QVCSocialTeam@qvc.com.

I know this site can be aggravating. Fingers crossed you'll find a happy solution. Be safe and well, everyone.❤️

Re: Help with Poster names please.....

dooBdoo — Tue, 21 Jul 2020 08:17:38 GMT

@Nancy Drew, If all you want to do is change your posting name on the "Nancy Drew" account, here are instructions I posted on an older thread:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

To change your Community nickname, these are the steps (I think they'll be the same no matter what device you're using, but if someone sees a different set of steps/options, please let us know):

1 -- Go to the shopping area of QVC.com

and then to the "My Account" section

(Note that this is located in your personal account for the shopping site

where you enter things like your shipping address,

payment and billing info, etc. --

it is not located in the profile/settings

for the Community forums.)

2 -- Choose "Account Settings"

3 -- You'll see "Nickname" as one of the settings

4 -- Your current one will be displayed, and you can click/tap the word "Edit"

5 -- Enter the new name in the box provided below the current name

6 -- Click/tap "Save"

7 -- If it accepts the change (important: you might get a message telling you the name has previously been used, so you'll need to try a different one), then log out.

8 -- Then log back into the Community and the change will take effect.

(A nickname change might not take effect

until you log out of the Community

and then log back in).

Re: Help with Poster names please.....

Still Raining — Wed, 27 May 2020 14:27:06 GMT

Anyone else been around long enough to remember that Christmas? season of name changes? That was fun.

Re: Help with Poster names please.....

Mary Bailey — Wed, 27 May 2020 14:38:23 GMT

@Still Raining wrote:
Anyone else been around long enough to remember that Christmas? season of name changes? That was fun.

I do! That's why I changed my name to Mary Bailey. I don't remember what I was before that. LOL

Re: Help with Poster names please.....

sunshine45 — Wed, 27 May 2020 15:37:18 GMT

if you dont want to wait for the mods help with this, do what i did.......

just add a capital A to your name and use Antiquarian...or ANTIQUARIAN......or anitquarian1.

i lost my "sunshine45" a few years ago and could never get it back, no matter how much help i had, it just did not work. i just went with Sunshine45.

Re: Help with Poster names please.....

Anonymous — Wed, 27 May 2020 16:50:15 GMT

Hi @Nancy Drew everyone gave you good advice. Here are the instructions I have:

Change Community Nic

1 -- Go into "My Account" (the general account for the shopping site, where you enter things like your shipping address, payment info, etc. -- this is not in the profile/settings for the Community)

2 -- Under "Personal Information" choose "My Nickname"

3 -- You'll see your current one and, below that, "New Nickname"

4 -- Enter the new name

5 -- Click "Continue"

6 -- If it accepts the change (you might get a message telling you the name has previously been used, so you'll need to try a different one), then log out.

7 -- Then log back into the Community and the change will take effect.

(A nickname change won't take effect until you log out of the Community and then back in).

Re: Help with Poster names please.....

Anonymous — Wed, 27 May 2020 16:51:46 GMT

Hi @Nancy Drew Unfortunately we cannot change it for you.

Re: Help with Poster names please.....

Still Raining — Wed, 27 May 2020 19:55:21 GMT

@Mary Bailey wrote:
@Still Raining wrote:
Anyone else been around long enough to remember that Christmas? season of name changes? That was fun.
I do! That's why I changed my name to Mary Bailey. I don't remember what I was before that. LOL

All I remember was that it was long funny thread. I did not change. Noel? Scotty? Plaid Pants?

Re: Help with Poster names please.....

Nancy Drew — Wed, 27 May 2020 22:45:25 GMT

@sunshine45 wrote:
if you dont want to wait for the mods help with this, do what i did.......

just add a capital A to your name and use Antiquarian...or ANTIQUARIAN......or anitquarian1.

i lost my "sunshine45" a few years ago and could never get it back, no matter how much help i had, it just did not work. i just went with Sunshine45.

Thanks so much, Sunshine, but you are talking to someone (ME) who is embarrassingly low-tech.

Wish me luck trying to straighten all this out.....

I'm going to take deep breaths and make myself a cup of coffee. (First World problems....)

Re: Help with Poster names please.....

Nancy Drew — Wed, 27 May 2020 22:48:56 GMT

Alice, thank you but I am NOT "Nancy Drew 1" -- she is a veteran poster here (for twenty years) I am the unfortunate "Nancy Drew" (sans the 1) who is desperately trying to get back to her old name of "antiquarian" (or anything else except "Nancy Drew") but having the devil of a time since I am very low-tech and stupid when it comes to computer stuff....