topic Re: Voided Information Received in Customer Care

Voided Information Received

ASAL — Fri, 22 May 2020 03:39:22 GMT

Hi guys, does anyone know what this means? I ordered something back in April and it was marked "Ready to ship" on April 29th but then no further updates. Then on May15th it was marked "Voided Information Received". I thought I would give it a few more days since I'm sure they are backed up with shipping but I can't even get anyone on the phone or live chat to get an update. I have ordered other things since and they have shipped to me already.

Can anyone shed light on this?

Thanks

Re: Voided Information Received

ASAL — Fri, 22 May 2020 03:40:23 GMT

P.s. I'm a new member to the forums, but a 10+ yesr customer of QVC. =)

Re: Voided Information Received

geezerette — Fri, 22 May 2020 12:26:17 GMT

@ASAL

Email the moderators at QVCSocialTeam@qvc.com. Include your order number.

They are great about helping out with problems.

Re: Voided Information Received

Anonymous — Fri, 22 May 2020 12:44:12 GMT

Hi @ASAL I checked the order and it still appears to be in process. I am not seeing what you are. I will have this researched for you.

Re: Voided Information Received

Anonymous — Fri, 22 May 2020 13:00:49 GMT

Hi @ASAL your order is showing In the Process of Shipping with an estimated delivery date of 6/12. I am not seeing any issues.

Re: Voided Information Received

Sunshine Kate — Fri, 22 May 2020 13:06:07 GMT

@Anonymous wrote:
Hi @ASAL your order is showing In the Process of Shipping with an estimated delivery date of 6/12. I am not seeing any issues.

Ready to ship on April 29 and estimated delivery date of 6/12??? You're not seeing any issues?

Way too long to receive under any circumstances.

Re: Voided Information Received

Venezia — Fri, 22 May 2020 13:39:26 GMT

@ASAL wrote:
P.s. I'm a new member to the forums, but a 10+ yesr customer of QVC. =)

@ASAL- Welcome to the forums!

Re: Voided Information Received

ASAL — Fri, 22 May 2020 16:39:01 GMT

Thanks for your input and for welcoming me guys =)

Alice - I wish I could include a screenshot. As of the time of this post there is no update beyond Voided Information Received on 5/15. I don't see anything about an EDD of 6/12. If this is the case, please provide a new tracking number so I can watch for updates.

Re: Voided Information Received

Anonymous — Fri, 22 May 2020 18:31:40 GMT

Hi @ASAL I just sent you an email.