topic Re: In Process Delay in Customer Care

In Process Delay

mitzywhite — Wed, 13 May 2020 19:46:06 GMT

I ordered 4 Susan Graver tanks on May 2. They are STILL In Process as of this morning. When I just checked AGAIN, one of them that has been In Process for 11 days and just turned into a Backorder. REALLY?!?! How does this happen?

Re: In Process Delay

ilovefall — Wed, 13 May 2020 14:28:30 GMT

I've had something in process since 5/4 and it shows estimated delivery tomorrow, 5/14. Don't think that's happening. At this point, I'd like to cancel the order but of course I can't. Very frustrating and not right.

Re: In Process Delay

Anonymous — Wed, 13 May 2020 14:29:16 GMT

Hi @mitzywhite I checked the orders and I am not seeing a backorder, all 4 Susan Graver Tank Tops are in the Process of Shipping. However after checking the warehouse list it shows they are waiting for pickable inventory. I am so sorry for the delay.

Re: In Process Delay

Anonymous — Wed, 13 May 2020 14:33:42 GMT

I am so sorry for the delay @ilovefall. We are currently experiencing some delivery delays due to the pandemic. I’d be glad to take a look at your order status on our end or I can try to request the order be canceled.

Re: In Process Delay

ilikethebubbly — Wed, 13 May 2020 16:43:42 GMT

I too am waiting for an order yet. I placed it 5/4 and it is still in process. I'm anxious for it!

The gift order I placed on 5/3 arrived on 5/7 though.

Re: In Process Delay

Anonymous — Wed, 13 May 2020 17:14:18 GMT

Hi @ilikethebubbly I am so sorry, your order is still in processing and your estimated delivery date is 5/16, however that is an estimate. Please give it a few more days to ship, we are experiencing delays.

Re: In Process Delay

ilikethebubbly — Wed, 13 May 2020 17:16:57 GMT

Thanks for replying! I'm just impatient for my Beekman fix! 😁 Aromatherapy!

Re: In Process Delay

Puppy Lips — Wed, 13 May 2020 19:10:35 GMT

I placed an order for an "as is" pair of shorts. Now it is on "backorder." Really? QVC is waiting for another pair to be returned? Actually, this has happened to me before with an "as is" item. Just can't figure how this happens.

Re: In Process Delay

mitzywhite — Wed, 13 May 2020 19:42:26 GMT

Like I said, all 4 were In Process this morning since 5/2. Then, later this morning one of them became Backorder and it is still Backorder. So, not sure how you are not seeing a backorder. Oh well, patience is a virtue.

Re: In Process Delay

mjd1954 — Wed, 13 May 2020 22:23:36 GMT

I have 4 orders still in process. The one I am really upset with is my Life is Good shirt in process since May 2nd. It's a birthday gift for my niece. Her birthday was the 10th. So missed that.

Re: In Process Delay

mitzywhite — Wed, 13 May 2020 23:52:22 GMT

Now I see the one that was In Process and then went to Backorder is now back to In Process.

I'm sure QVC is probably short-staffed right now with this crisis going on.

Re: In Process Delay

lovesallanimals — Thu, 14 May 2020 12:15:04 GMT

I also have a few orders "in process" since May 1. Received most of my orders placed after that date. Still waiting.

Re: In Process Delay

mitzywhite — Sun, 17 May 2020 13:14:40 GMT

Ok, this is getting ridiculous! IF QVC is going to sell merchandise, they need to give better notification of when something is going to ship. Don't say Expected Delivery 5/14 when it is still In Process after 2 weeks! Out of the 4 tanks I ordered, 1 has finallly shipped. We should receive FREE shipping if something can't be shipped as originally stated! Yes, I understand businesses are cutting back, but don't say to expect something when you know you can't meet that expectation.

Re: In Process Delay

Pecky — Sun, 17 May 2020 13:18:48 GMT

I have a few things still processing. One of them finally showed shipped on 5/15 when I clicked on the tracking it said it was out for delivery and I received it the 16th.

Re: In Process Delay

mitzywhite — Mon, 18 May 2020 23:22:54 GMT

Well, 2 out of 4 tanks that I ordered the same day have finally shipped after 16 days of being In Process. I see other orders that I've been waiting for and besides having to wait for the In Process with QVC, they will end up sitting at a post office or UPS facility for 4 or 5 days before before moving. For as much as we have to pay for shipping, you'd think we would get better on time delivery service. I guess I shouldn't be complaining cause everybody is pretty much in the same boat. But sometimes a girl just needs to vent. LOL

Re: In Process Delay

Ann52 — Tue, 19 May 2020 13:48:30 GMT

I also have an order from 5/02 showing "IN PROCESS" with a delivery date of 5/14. I have contacted CS and was given the same explanation. But since then, I have placed orders and have received them. I even placed an order on Sunday and it has already shipped. And, the item I ordered on 5/2 has been marked down. Apparently, nobody has received the item since there are no reviews. I am fully aware of delays due to COVID-19 but this is not acceptable.

Re: In Process Delay

mitzywhite — Tue, 19 May 2020 16:40:44 GMT

You know, I think QVC should wave all shipping fees when orders cannot be shipped in a reasonable amount of time!

Re: In Process Delay

jeannetoo — Wed, 20 May 2020 17:39:19 GMT

Yes. I've been notified 2x that my Graver order of 5/11 is now 5/26. I received my Vionic in 5 days. 1 linea top is shipped, the other has not left the starting gate. No reason behind this. I would be more understanding if they were on target before this pandemic. They should allow canceling if it is still in process. Some things are now wait list that I ordered. Not acceptable. My fault for ordering

Re: In Process Delay

Lucylu12 — Wed, 20 May 2020 18:22:17 GMT

This is the new normal right now. I too have orders that have been in process for a while however I expected this, they state that there will be delays. I suggest not ordering or have patience you will eventually get it. When I order I know this is happening because of other orders I have placed. I am in no rush and I do get the items. Why complain about it. If you need the items in a specific time don't order. They are doing the best they can under the circumstances and a lot of other companies have delayed shipping also. Hopefully soon this will end but for now have patience.☺️

Re: In Process Delay

MalteseMomma — Wed, 20 May 2020 18:25:02 GMT

now I have heard it all!!!

"As Is" on backorder.................. lol.

OMG!