topic Re: Need Help With My Drop-down When Posting in Customer Care

Need Help With My Drop-down When Posting

Suebdoo — Thu, 03 Mar 2016 00:08:00 GMT

Any help would be appreciated! I am no longer getting the drop-down menu of names when I post and want to use the @ to notify someone. Have I accidentally hit something to disable it? I am on a Kindle and the pages jump terribly so wouldn't doubt that I clicked on something LOL. Thanks!

@bebe777 let everyone know on the WEN forum that you opened up the Customer Care forum! Great idea because you're all helpful w you have seen a complaint posted.

Re: Need Help With My Drop-down When Posting

Kachina624 — Thu, 03 Mar 2016 00:12:34 GMT

@Suebdoo Sometimes the drop down box appears very low on the screen and you have to page down a bit before you can see it.

Re: Need Help With My Drop-down When Posting

Suebdoo — Thu, 03 Mar 2016 00:15:09 GMT

@Kachina624 Thanks....just tried it now and scrolled all the way down...nada

Re: Need Help With My Drop-down When Posting

Anonymous — Thu, 03 Mar 2016 00:17:44 GMT

Hi @Suebdoo are you ok now, I see @Kachina624 was a big help.

Re: Need Help With My Drop-down When Posting

dooBdoo — Thu, 03 Mar 2016 00:44:41 GMT

@Suebdoo, this was mentioned in a thread in Community Chat, too. It appears some (not all?) of those using Android tablets are not seeing the pop-up menu of nickname choices when they type in the "@" sign. I don't have an Android device, so I can't test it -- I'm wondering if it's happening on all Androids or just some of them.

eta: The thread in Community Chat is "I LOVE THE HEARTS BUT..." (link goes to: http://community.qvc.com/t5/Community-Chat/I-LOVE-THE-HEARTS-BUT/td-p/2568352). The posts are at the end of the thread.

@VanSleepy reported the problem on an Android tablet, and then @MadameQueen posted this: "Can I add to the confusion, lol? I have an android phone and the @name feature only pops up when I am quoting and replying. Otherwise I have to type the name."

We probably need to know exactly which type of device, whether all the software is up-to-date, that sort of thing, to try and troubleshoot the problem.

hth!

(tagging @Anonymous, @Brittany-QVC, @Keyai, and @Eva-QVC)

Re: Need Help With My Drop-down When Posting

dooBdoo — Thu, 03 Mar 2016 00:29:46 GMT

@Anonymous wrote:
Hi @Suebdoo are you ok now, I see @Kachina624 was a big help.

Hi, @Anonymous! Having this new sub-forum for product and purchase questions, etc., is wonderful idea! I'm wondering, though, do you want us to start asking technical questions about using the Community forums here? Or does it matter where we post them? Initially, we were told the "Suggestion Box" is the sub-forum for those. Thanks, in advance!

Re: Need Help With My Drop-down When Posting

Anonymous — Thu, 03 Mar 2016 01:10:39 GMT

Hi @dooBdoo Thank you so much for asking. This forum is so new not sure how to answer your question. I would imagine if you are having difficulty or need help you would post your questions in the Customer Care forum, if I'm wrong I will let you know. Thank you so much and we appreciate your help.

Re: Need Help With My Drop-down When Posting

dooBdoo — Thu, 03 Mar 2016 01:11:42 GMT

Alice-QVC wrote:

Hi @dooBdoo Thank you so much for asking. This forum is so new not sure how to answer your question. I would imagine if you are having difficulty or need help you would post your questions in the Customer Care forum. Thank you so much and we appreciate your help.

Hi, @Anonymous, and thanks! We're all in this together, so I'm sure we'll sort it out with no problem.

Re: Need Help With My Drop-down When Posting

Anonymous — Thu, 03 Mar 2016 01:12:28 GMT

@dooBdoo If I'm wrong I will let you know and thank you again for all that you do.

Re: Need Help With My Drop-down When Posting

dooBdoo — Thu, 03 Mar 2016 01:15:23 GMT

Alice-QVC wrote:
@dooBdoo If I'm wrong I will let you know and thank you again for all that you do.

Thanks, that's kind of you to say, @Anonymous. Honestly, we all help each other, and I know I'm greatly appreciative of all the support you and your team have provided. Kudos to you!

Re: Need Help With My Drop-down When Posting

Anonymous — Thu, 03 Mar 2016 01:17:33 GMT

You are too sweet @dooBdoo and we do notice how much you each help one another it really is wonderful to see what a "family" you all are.

Re: Need Help With My Drop-down When Posting

Kachina624 — Thu, 03 Mar 2016 01:28:57 GMT

@dooBdoo @Anonymous I'm on Android and I've not had a problem except when it's very low on the screen.

Re: Need Help With My Drop-down When Posting

SunValley — Thu, 03 Mar 2016 03:23:36 GMT

Android user here and my list of names has disappeared also. Nothing even at the bottom of the screen. Has been this way for at least a week.

Re: Need Help With My Drop-down When Posting

Suebdoo — Thu, 03 Mar 2016 05:33:06 GMT

Thanks for the help......I'd @ the names but I screw them up if I have to type it in. LOL Will edit to add the names to notify. I have tried to quote and it doesn't work that way either.

I'm using a Kindle Fire HDX . It had been working fine until a week or so ago. The message to kachina was because I typed in her name.

Re: Need Help With My Drop-down When Posting

Suebdoo — Thu, 03 Mar 2016 05:35:16 GMT

@Anonymous wrote:
Hi @Suebdoo are you ok now, I see @Kachina624 was a big help.

@Anonymous It worked because I typed her name...the drop-down didn't come up.

Re: Need Help With My Drop-down When Posting

Suebdoo — Thu, 03 Mar 2016 05:38:46 GMT

@dooBdoo thanks and I will look at the thread. I'm using a Kindle fire HDX. Was working fine until a week or so ago.😞

Re: Need Help With My Drop-down When Posting

Anonymous — Thu, 03 Mar 2016 05:48:48 GMT

Hi @Suebdoo, I will see if I can find out anything for you.

Re: Need Help With My Drop-down When Posting

Suebdoo — Thu, 03 Mar 2016 05:54:15 GMT

@Anonymous wrote:
Hi @Suebdoo, I will see if I can find out anything for you.

@Anonymous Thanks so much!!! I appreciate it!😁

Re: Need Help With My Drop-down When Posting

dooBdoo — Thu, 10 Mar 2016 22:36:14 GMT

@Suebdoo, @SunValley, @VanSleepy, @MadameQueen, @Anonymous, @Eva-QVC

I haven't been posting/reading much since this discussion was active, but I wanted to follow up and see if the problem was resolved? If it's still a problem, it might help to know exactly what type of device (more specific than "Android") is in use when the "@ plus nickname" list doesn't show up, whether the operating system software is up-to-date, whether or not you're having any other problems on that device, that sort of thing to try and narrow down the source of the problem. The notification feature is so helpful, and I hate to know some posters can't use it the way most of us can. Sorry to bother you if all is well! Thanks!

Re: Need Help With My Drop-down When Posting

SunValley — Fri, 11 Mar 2016 00:12:45 GMT

Still no drop done menu of names. Boo hoo