topic Re: QVC needs help fast in Customer Care

QVC needs help fast

I am still oxox — Mon, 18 May 2020 17:02:43 GMT

Will QVC be the next company to go under, with their shipping record over the last 6 weeks I do not fo rsee anything happening with them in the near future, I am a 25+ years customer and I am getting out, I will no longer buy anything that I can not get a guarantee on shipping within a reasonable timeframe

Re: QVC needs help fast

FancyPhillyshopper — Mon, 18 May 2020 17:13:43 GMT

Why do Americans need and want everything RIGHT NOW?

Our culture really lacks a bit of patience as compared to other nations.

There is nothing I would ever order from QVC that I would need so quickly that I could not wait for it.

People have become too lazy to walk around malls, and now they cannot even wait for a week or two at home.

Of course, there is a little thing called an international pandemic that has disrupted the world.

No wonder we have so much stress and obesity in our country.

Re: QVC needs help fast

Diggerdan — Mon, 18 May 2020 17:13:17 GMT

Agree-I have had a running easypay balance for years, but last month, I paid everything off..... haven't felt easy with QVC's strength for some time, so now am not involved with them financially & am much more comfortable.

Re: QVC needs help fast

SuhseK — Mon, 18 May 2020 17:14:56 GMT

It sounds like you've made a reasonable decision, for yourself. I don't see how it equates to QVC going under.

I've done more on line shopping, lately, than I've done, in a long time. Every site I've shopped with, has had longer than usual ship times, and I've had a few delayed shipments, with ups and USPS.

Does it make for great shopping experiences? No!
I realize, though, it's a difficult time, and I'm trying to exercise my patience gene 😊

Re: QVC needs help fast

kaydee50 — Mon, 18 May 2020 17:15:49 GMT

I used to think the home shopping networks were not long for this world but with all of the b&m stores disappearing, I think they have a shot at surviving. I have had no problems ordering from HSN which I do a lot more than QVC and have received items within a week or so.

Re: QVC needs help fast

Helen852 — Mon, 18 May 2020 17:16:15 GMT

There is a banner at the top of the page regarding this. Based on the worldwide situation right now, QVC is not the only company facing this problem. As I stated in another post regarding this exact issue last week, Amazon Prime is taking two weeks if not longer for delivery.

Re: QVC needs help fast

Lali1 — Mon, 18 May 2020 17:20:14 GMT

@FancyPhillyshopper wrote:

Why do Americans need and want everything RIGHT NOW?

Our culture really lacks a bit of patience as compared to other nations.

There is nothing I would ever order from QVC that I would need so quickly that I could not wait for it.

People have become too lazy to walk around malls, and now they cannot even wait for a week or two at home.

Of course, there is a little thing called an international pandemic that has disrupted the world.

No wonder we have so much stress and obesity in our country.

When you buy it you want it. Maybe you are ok with thinking you'll get something in 10 days only to still be waiting for a month but most people are not. This is not about impatience it's about false advertising.

Re: QVC needs help fast

mimibarb — Mon, 18 May 2020 17:27:56 GMT

I totally agree.

I ordered 3 of the same item,one was received shipped from Lancaster Pa, the other was being shipped from Ontario California, and the third is still " In Process " , all are being processed separately why are they not all processed at the same time it's the same item, and the kicker is your charged for shipping 3 X why not ship all 3 items in one package at the same time and not charge $10.50 for shipping.

QVC is getting over on us, I will have to stop ordering and take my business elsewhere.

Re: QVC needs help fast

Kmac444 — Mon, 18 May 2020 17:28:34 GMT

There have been hundreds of threads over the years about QVCs slow processing and shipping...common knowledge unless you have never shopped here before. I am not sure why people continue to buy and expect it to be like Amazon? If you want it fast, do Walmart's two day shipping or Amazon. QVC takes time and that is just the way that it is. It probably will never change so no use getting upset about it. If it really bothers you, you are free to order somewhere else.

Re: QVC needs help fast

Anonymous032819 — Mon, 18 May 2020 17:37:45 GMT

@FancyPhillyshopper wrote:

Why do Americans need and want everything RIGHT NOW?

Our culture really lacks a bit of patience as compared to other nations.

There is nothing I would ever order from QVC that I would need so quickly that I could not wait for it.

People have become too lazy to walk around malls, and now they cannot even wait for a week or two at home.

Of course, there is a little thing called an international pandemic that has disrupted the world.

No wonder we have so much stress and obesity in our country.

@FancyPhillyshopper

I agree!

I remember watching tv commercials in the '70's or early '80's for products that one could buy off of the tv, and the voiceover would say, "Please allow 6 - 8 weeks for delivery."

But we have become a nation of spoiled, entitled little children, who throw temper-tantrums if we don't get our newest "toy" two seconds after completing the transaction.

Talk about first world problems!

Re: QVC needs help fast

I am still oxox — Mon, 18 May 2020 17:43:06 GMT

@Anonymous032819

So now I am being called a spoiled child for wanting a product that was paid for and promised last week, QVC should allow cancellations for those not willing to wait, that would be the easy thing to do, but alas they are basically letting us fight it out among ourselves.

@Anonymous032819 wrote:
@FancyPhillyshopper wrote:

Why do Americans need and want everything RIGHT NOW?

Our culture really lacks a bit of patience as compared to other nations.

There is nothing I would ever order from QVC that I would need so quickly that I could not wait for it.

People have become too lazy to walk around malls, and now they cannot even wait for a week or two at home.

Of course, there is a little thing called an international pandemic that has disrupted the world.

No wonder we have so much stress and obesity in our country.

@FancyPhillyshopper

I agree!

I remember watching tv commercials in the '70's or early '80's for products that one could buy off of the tv, and the voiceover would say, "Please allow 6 - 8 weeks for delivery."

But we have become a nation of spoiled, entitled little children, who throw temper-tantrums if we don't get our newest "toy" two seconds after completing the transaction.

Talk about first world problems!

Re: QVC needs help fast

MalteseMomma — Mon, 18 May 2020 18:20:37 GMT

I just quit myself. I just cannot tollerate all this anxiety over shipping , Billing ect. anymore and there is no reason to....

There are so many sites better/faster /cheaper than QVC now ,there is no longer any reason to shop here.

I am sooooooooooo done!!!

Re: QVC needs help fast

mspatmac — Mon, 18 May 2020 18:29:40 GMT

I completely understand being excited about a purchase and want it right away, that's why I have Prime. QVC has had shipping issues for a long time and the new warehouse was supposed to make it better. Then the pandemic hit. Even Amazon is having problems. Every link in the shipping chain including UPS, FedX, USPS. People are working round the clock but all are short staffed. HSN usually has good shipping times but my purchases have been in "packaging" for 6 days and that's very unusual, but it's OK. I not making excuses or being critical of anyone upset but thinking like this is what fuels my patience gene.

Re: QVC needs help fast

Pook — Mon, 18 May 2020 20:53:39 GMT

From what I have found out that when processing anywhere that means that it is ready to be shipped so time has passed for cancellation. That is how it is everywhere. It is then the shipping companies who are picking up the merchandise responsibility and what chaos would that create to stop an order at that point. Due to all the extra orders made by so many now they are a ll taxed to the max. Not QVC's or company's ordered from fault!

Not ordering something you want is just cutting off your nose to spite your face and wanting something that fast in spite of most sites warning that with this pandemic shipping is much slower and unpredictable now might just be an indication of impulse buying.

Re: QVC needs help fast

Tessa Mendoza — Mon, 18 May 2020 18:55:12 GMT

I don't order from QVC, but I can totally understand any delays going on now.

I order from Amazon quite a bit. You can track packages and they let you know if delays are expected. You can always cancel if you don't want to wait. I don't mind waiting during this time and I expect it.

Re: QVC needs help fast

Still Raining — Mon, 18 May 2020 19:00:25 GMT

At least half of my things have had little glitches over the last few months.

We need to remember that there are real humans working on our orders. They are not disposable humans. They are not without their own health concerns.

Re: QVC needs help fast

GenXmuse — Mon, 18 May 2020 19:40:59 GMT

People always threaten to stop shopping the Q and then you'll see another post complaining about it again within days.

Re: QVC needs help fast

MalteseMomma — Mon, 18 May 2020 19:54:14 GMT

@GenXmuse wrote:
People always threaten to stop shopping the Q and then you'll see another post complaining about it again within days.

@GenXmuse

That may be because they take so long to ship that many orders are backed up for quite a very long time.

That is my problem!

I am backed up since the first of May,so when and if these orders ever get through.............I'm sooooooooo done here!

I will agree,we shouldn't order another item untill the items already ordered are shipped and RECEIVED...............

But who knew it would get as bad as it did???

...and the Pandemic is no excuse,these delays began much before the pandemic ever happened.

Even this darn website never works well!

Re: QVC needs help fast

sunshine45 — Mon, 18 May 2020 19:55:18 GMT

@GenXmuse wrote:
People always threaten to stop shopping the Q and then you'll see another post complaining about it again within days.

@GenXmuse

oh yes.....it is quite interesting to see that!

Re: QVC needs help fast

RetRN — Mon, 18 May 2020 19:59:52 GMT

@I am still oxox wrote:
Will QVC be the next company to go under, with their shipping record over the last 6 weeks I do not fo rsee anything happening with them in the near future, I am a 25+ years customer and I am getting out, I will no longer buy anything that I can not get a guarantee on shipping within a reasonable timeframe

By all means, take your business elsewhere. The grass isn't always greener. These are difficult times with many challenges. Things are not like they were before the virus and I can accept that.