topic Re: MODS Need Assistance Please - Returned Item - Tracking in Customer Care

MODS Need Assistance Please - Returned Item - Tracking

BeingKindIsEasy — Sat, 16 May 2020 12:32:20 GMT

I returned two defective items and used the QVC label. I was able to track progress on my return a few days upon taking to USPS but now no information is available and the information that was once available is missing. I have been on hold with Customer Service for over 25 minutes. I understand these are difficult times but I'm just trying to check on the status. Is there another way I can obtain an update? Thank you.

Re: MODS Need Assistance Please - Returned Item - Tracking

HLP — Sat, 16 May 2020 12:37:01 GMT

@BeingKindIsEasy wrote:
I returned two defective items and used the QVC label. I was able to track progress on my return a few days upon taking to USPS but now no information is available and the information that was once available is missing. I have been on hold with Customer Service for over 25 minutes. I understand these are difficult times but I'm just trying to check on the status. Is there another way I can obtain an update? Thank you.

I also returned two items and have yet to see that I have. Whats the hold up?

Re: MODS Need Assistance Please - Returned Item - Tracking

Anonymous — Sat, 16 May 2020 12:38:22 GMT

Hi @BeingKindIsEasy please email the order numbers and item numbers to QVCSocialTeam@qvc.com and I will take a look.

Re: MODS Need Assistance Please - Returned Item - Tracking

Anonymous — Sat, 16 May 2020 12:39:12 GMT

Hi @HLP please email your order number and items returned to QVCSocialTeam@qvc.com and I will take a look.

Re: MODS Need Assistance Please - Returned Item - Tracking

BeingKindIsEasy — Sat, 16 May 2020 12:58:38 GMT

@Anonymous Thank you for the information. I sent an email.

Re: MODS Need Assistance Please - Returned Item - Tracking

HLP — Sat, 16 May 2020 13:03:17 GMT

@BeingKindIsEasy wrote:
@Anonymous Thank you for the information. I sent an email.

Alice-QVC

I put the 2 items in ,could not put the item numbers. Don't think I did it right. HLP

Re: MODS Need Assistance Please - Returned Item - Tracking

LovinLife101 — Fri, 31 Jul 2020 16:54:05 GMT

I am experiencing the same issue. I used the return label that was enclosed on the original box. I brought it to the post office and it took 3 days to get scanned after delivery to the shipping agent. There has been no further tracking information and that was 10 days ago. I hope that I wail be seeing some tracking update soon. What is the policy if the item is lost during the return. I hope I will not be out $264.