topic Re: Customer Service Issues 2020 in Customer Care

Customer Service Issues 2020

cshell4 — Fri, 15 May 2020 14:47:35 GMT

Where do I begin. I was just on hold for a Customer Sevice Rep. for 1 hour 55 minutes and 4 seconds. I took a photo to provie it. NO one picks up. I resent QVC blaming the Covid situation because to be honest QVC you have had issues since last spring!

Its the same old story, "We are over whelmed, we are home home taking orders we are sorry and then QVC intake people complain how overworked they are" MY GOD. I own a business and the number one thing to my people don't ever complain to a customer!!

My issue: A Josie Maran Product came in damaged, actually a broken jar and cut my hand. Usually QVC says to throw it out and a refund will be issued. How the heck am I suppose to tell them when NON ONE PICKS UP???? Now they will get broken glass back with the cream all over the box.

PLEASE QVC STOP BLAMING COVID ON YOUR VERY POOR CUSTOMER SERVICE. ITS AN INSULT. You stopped your customer service quality over a year ago.

If any one has a email address please help me out. I had emailed QVC twice and BOTH emails were kicked back to me saying it was not the correct email address, by the way its the email address that is posted on QVC.

Maybe we should not purchase a darn thing until QVC steps up and stop taking advantage of people. Really NOT is the time to buy with sooo many out of work.

Re: Customer Service Issues 2020

Bhvbum — Fri, 15 May 2020 15:14:36 GMT

"Maybe we should stop ordering..." That is exactly what I have done. I got tired of the inprocess too. If I can buy on Amazon or another website, that's where I go now.

I just got really great delivery service from Target, who knew I could order online. Same for Costco, they say upfront deliver is extened out, fine, for toilet paper I'm willing to wait. 30 Rolls showed up this Wednesday.🥳

Re: Customer Service Issues 2020

geezerette — Fri, 15 May 2020 15:17:13 GMT

@cshell4

Try emailing the moderators at QVCSocialTeam@qvc.com.

They seem to be very good at helping with problem orders.

Re: Customer Service Issues 2020

fthunt — Fri, 15 May 2020 15:29:12 GMT

Past one week of the 'excuse' of virus.......haven't believe a word of it. The teaching profession get substitutes when perm teacher is out. (sick - maternity)

Face it - QVC has cut staff due to poor sales.

Re: Customer Service Issues 2020

Anonymous — Fri, 15 May 2020 16:34:56 GMT

Hi @cshell4 I am so sorry that happened. Please send your Q Account number and order number to QVCSocialTeam@qvc.com and we will do our best to help.

Re: Customer Service Issues 2020

SharkE — Fri, 15 May 2020 21:33:29 GMT

@Anonymous @Kim-QVC @Beth-QVC

Is it possible to put this email address somewhere at the top of the blog to where it can never go down the page.

Would save a lot of you all's time and me telling everybody about the

QVCSocialTeam@qvc.com 20 times a day. Entitle it

'How to contact CS offline'.

Re: Customer Service Issues 2020

SharkE — Fri, 15 May 2020 17:37:56 GMT

@Bhvbum wrote:
"Maybe we should stop ordering..." That is exactly what I have done. I got tired of the inprocess too. If I can buy on Amazon or another website, that's where I go now.

I just got really great delivery service from Target, who knew I could order online. Same for Costco, they say upfront deliver is extened out, fine, for toilet paper I'm willing to wait. 30 Rolls showed up this Wednesday.🥳

@Bhvbum

Toliet paper is in abundance at the stores now, don't pay premium for it.

Walmart, cheap stores, groceries all have it back in stock now.

the latest shortage thing is meat and freezers. I don't have trouble on the meat front, course, I'm in Tx. land of the cow it is expensive, though.

Re: Customer Service Issues 2020

SharkE — Fri, 15 May 2020 21:31:58 GMT

Every place is a mess these days

Re: How to contact CS offline.

QVClover123456 — Sat, 16 May 2020 14:55:18 GMT

Is it possible to put this email address somewhere at the top of the blog to where it can never go down the page.

Would save a lot of you all's time and me telling everybody about the

QVCSocialTeam@qvc.com 20 times a day. Entitle it

'How to contact CS offline'.

How to contact QVC Customer Service

QVClover123456 — Sat, 16 May 2020 14:56:25 GMT

Is it possible to put this email address somewhere at the top of the blog to where it can never go down the page.

Would save a lot of you all's time and me telling everybody about the

QVCSocialTeam@qvc.com 20 times a day. Entitle it

'How to contact CS offline'.

Re: Customer Service Issues 2020

LaBelleza1 — Sun, 17 May 2020 02:23:46 GMT

I ordered an item (for Mother’s Day) on April 11 and it was quite important to me to get her something to make this time a bit more bearable. As of May 16, the order is still IN PROCESS.
I emailed twice about shipping and to see if the price could be adjusted as the item has since been reduced AND as of May 16, the order is still in process and got an email saying contact them if I didn’t receive the item by May 8th....but there is no one to contact/speak with. You send an email and then get an email saying we’ll get back to you when we can. It’s been over a week.
We all have increased our online shopping and in all honesty, QVC has had the WORST customer service and shipping during this time. Flexibility should be paramount as people are literally trying to survive at this time, but I’ve ordered items from literally across the globe and they’ve already arrived and provided better customer service/basic communication. Really a shame.

Re: Customer Service Issues 2020

quadmimi — Sun, 17 May 2020 02:31:48 GMT

I was on hold today trying to get thru to CS for a very long time.

I finally gave up sent an email..If all my current items ever show up, I will wait a bit to order anything again..I understand the current issues, but all the other places I order from seem to get things here just fine..

Re: Customer Service Issues 2020

Sapphiregal — Sun, 17 May 2020 13:21:13 GMT

What gets me is that they are able to have hosts on air selling everyday as if nothing in the world has changed, but, can't have their customer service employees available. I currently have a problem with 4 orders I placed before this pandemic hit. 2 of them are still "processing" and can't be cancelled and the other 2 are returns that tracking shows they have been delivered, but, ,QVC has not issued a refund to me.

They want your money coming in, but, after that , if there is a problem, you are stuck!

The mods here on these boards are in over their heads trying to resolve problems, if you ask me. The solution is that WE ALL STOP BUYING.

Re: Customer Service Issues 2020

Bhvbum — Sun, 17 May 2020 14:32:33 GMT

@SharkE wrote:
@Bhvbum wrote:
"Maybe we should stop ordering..." That is exactly what I have done. I got tired of the inprocess too. If I can buy on Amazon or another website, that's where I go now.

I just got really great delivery service from Target, who knew I could order online. Same for Costco, they say upfront deliver is extened out, fine, for toilet paper I'm willing to wait. 30 Rolls showed up this Wednesday.🥳

@Bhvbum
Toliet paper is in abundance at the stores now, don't pay premium for it.
Walmart, cheap stores, groceries all have it back in stock now.

the latest shortage thing is meat and freezers. I don't have trouble on the meat front, course, I'm in Tx. land of the cow it is expensive, though.

I haven't seen toilet paper at our Grocery for 8 weeks! I already had inventory but decided to buy for next fall.

The TP I just got from Costo is a great deal, it was not inflated at all and there was no delivery charge. I have a business that uses TP and Costco is always the best and cheapest. 30 Big rolls 425 sheets of two-ply, not fluff.