topic Re: Processing taking way too long in Customer Care

Processing taking way too long

Chatyone 2 — Fri, 15 May 2020 10:59:07 GMT

If I had known my order was going to sit in processing for ten days without shipping I would have not ordered.. what is going on ..?? and still they will not let you cancel the darn order .. tired of this now

Re: Processing taking way too long

eadu4 — Fri, 15 May 2020 11:09:48 GMT

yeah I stopped ordering until they can get their act together. Too many threads about shipping, wrong orders, waiting forever for refunds, customer service lacking. I get they are short staffed but the method never changed. They sell stuff and they ship it. People return stuff you process it. Many retailers have been ok with this. You would think being an online shopping venue that they would have been ahead of the curve on this. But they really dropped the ball. You adapt and move forward. They are definitely having some adaption issues. There have been a lot of stuff I saw I liked but i just can't hit the order button. I'll wait.

Re: Processing taking way too long

Trix — Fri, 15 May 2020 12:04:50 GMT

It has been my experience with QVC (and elsewhere) that since they had to implement staffing limitations, on average all are taking longer than their usual time to get orders out of the warehouse. Some are more expedient than others, but it certainly isn't the usual service. QVC may be on the longer wait side, whereas by comparison Wayfair is on the faster side. I've received orders from them within 5 to 7 days. Of course everyone will have their own patience level, but mine is if it takes two weeks for an item to get to me in order for warehouse workers to be safe and healthy I'm ok with that.

Re: Processing taking way too long

MalteseMomma — Fri, 15 May 2020 12:24:55 GMT

@Trix wrote:
It has been my experience with QVC (and elsewhere) that since they had to implement staffing limitations, on average all are taking longer than their usual time to get orders out of the warehouse. Some are more expedient than others, but it certainly isn't the usual service. QVC may be on the longer wait side, whereas by comparison Wayfair is on the faster side. I've received orders from them within 5 to 7 days. Of course everyone will have their own patience level, but mine is if it takes two weeks for an item to get to me in order for warehouse workers to be safe and healthy I'm ok with that.

@Trix

This is NOT a new thing for QVC.

This has been going on for quite a long time, at least wayyyy over a YEAR now,maybe 2 and not ever improved despite all the many complaints.

It has nothing to do with the Virus!!!

Re: Processing taking way too long

Imaoldhippie — Fri, 15 May 2020 12:27:43 GMT

Last month I placed 2 orders. Both sat in processing for a long time, then 1 finally said shipped. I checked the shipping number and it was almost at my door step. The other never did say shipped and was "in process" when I received it. Im thinking there is some type of delay or glitch in the computer between processing and shipped.

Re: Processing taking way too long

LindaSal — Fri, 15 May 2020 12:28:29 GMT

ITA as this was occuring far before the virus hit so that really cannot be used as an excuse. It has just become a worse situation. Not sure what issues they are having but I also have curbed my shopping alot! I am very hesitant to order, but that's okay since I've really been working on not shopping much anyway!

Re: Processing taking way too long

KaylaCoby — Fri, 15 May 2020 12:56:46 GMT

Have been waiting since May 2 for sketchers purchase to move out of processing! That's 13 days, much too long!!!!!

Re: Processing taking way too long

Pecky — Fri, 15 May 2020 12:57:55 GMT

I ordered Josie Maran's TSV and that was shipped out within a day. I have other orders in process but then I got three emails telling that all three have a shipping delay.

Re: Processing taking way too long

SharkE — Fri, 15 May 2020 14:08:08 GMT

Stores are opening back up good news.

I'm waiting for Amarillo's Dillards to open back up. Lubbock, Tx has theirs open now, at 11:00 about 100 miles away. When one opens the others will follow. Kohl's is open now, all these places will see their fellow stores open and will want a piece of the action.

Memorial Day will be the big game changer.

Re: Processing taking way too long

Alison Wonderland — Fri, 15 May 2020 14:16:01 GMT

@MalteseMomma wrote:
@Trix wrote:
It has been my experience with QVC (and elsewhere) that since they had to implement staffing limitations, on average all are taking longer than their usual time to get orders out of the warehouse. Some are more expedient than others, but it certainly isn't the usual service. QVC may be on the longer wait side, whereas by comparison Wayfair is on the faster side. I've received orders from them within 5 to 7 days. Of course everyone will have their own patience level, but mine is if it takes two weeks for an item to get to me in order for warehouse workers to be safe and healthy I'm ok with that.
@Trix

This is NOT a new thing for QVC.

This has been going on for quite a long time, at least wayyyy over a YEAR now,maybe 2 and not ever improved despite all the many complaints.

It has nothing to do with the Virus!!!

I actually saw a huge improvement between November and March and only saw it become a problem again after March.

Re: Processing taking way too long

Luv2trvl — Fri, 15 May 2020 15:23:53 GMT

Some orders come quickly others seem to get lost in the processing. I ordered 3 sunhats all the same except in different colors. They were ordered on April 24. Received one of them about 10 days later. The other 2?? Nothing. One says it is in process. Its delivery time has been puched back until tomorrow. Don't think it is going to arrive if it hasn't shipped. The other changed from in process to BACKORDER. Yet when you check it says it is IN STOCK.

3 weeks in processing is totally unacceptable. Also I have received no communication about any delay. Absolutely nothing! Can't get through to customer service. Tried the social team email and received an answer quickly. But it only repeated what I could see online. I can read what I see online. What I need is an explanation to what is going on and some help in getting them to ship it.

Now my Lock n Lock I ordered Sunday is on its way to the post office for delivery tomorrow. I think I am done for a long time whith ordering from QVC. I have been with them since 1988 and seen many changes. This is a change that I can't accept.

Re: Processing taking way too long

MalteseMomma — Fri, 15 May 2020 18:26:49 GMT

Since my DD and her family live in my same house (own apt) and she shops QVC only

recently as a new customer,I notice she gets her orders right away and her returns are completed instantly!

I guess QVC has a preference for new customers and us old (since CVN) reliable, advance paying, customers, are on the," when we get around to shipping it list!!!!"

I really think I have ordered my last order here untill things improve,if ever!!!!!

I really do not need anything I buy here!.............