https://community.qvc.com/t5/Customer-Care/Customer-Service-as-well-as-Website-Issues-Where-to-start/m-p/6242609#M50675 <P>Some good advice....DO NOT USE YOUR DEBIT CARD!!!!</P> Thu, 14 May 2020 20:18:22 GMT SeaMaiden 2020-05-14T20:18:22Z https://community.qvc.com/t5/Customer-Care/Customer-Service-as-well-as-Website-Issues-Where-to-start/m-p/6242511#M50670 <P>Last month I found out my debit&nbsp; card (which I use for most QVC purchases) had been compromised.&nbsp; I was issued a new card.</P><P>&nbsp;</P><P>I attempted to reach QVC Customer service numerous times ... long hold times, followed by hang up.&nbsp; On the 10th try, I reached someone who updated my information and assured me that purchases made with the old debit card would be updated with the new debit card.&nbsp; She also told me there were some past due purchases that needed to be updated.&nbsp; I was able to do that after numerous attempts to pull up my easy pay orders.&nbsp; Again, numerous times (at least 12) before I was successful at actrually reaching my information.&nbsp; Had the spinning asterisk for at least an hour each time I tried to get to my info.</P><P>&nbsp;</P><P>Now, I have received three emails that purchases I made with old debit card but had been in processing hell for weeks, now can't be processed becaue it's going against my old debit.&nbsp; (Even though I was assured by customer service that purchases on my old card would be automatically redirected to my new debit.)</P><P>&nbsp;</P><P>So, I have called customer service numerous times over the past few days.&nbsp; No luck.&nbsp; Long hold times followed by hang up.&nbsp; I tried to get to my order to edit the card and got the "hmmm something went wrong.&nbsp; Call customer service).&nbsp; I also saw that there are again past dues going against a deactiveted debit card.&nbsp;</P><P>&nbsp;</P><P>Is anyone else going through this?&nbsp; Or, am I the only lucky one?</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 14 May 2020 19:32:21 GMT https://community.qvc.com/t5/Customer-Care/Customer-Service-as-well-as-Website-Issues-Where-to-start/m-p/6242511#M50670 Peggy 2020-05-14T19:32:21Z https://community.qvc.com/t5/Customer-Care/Customer-Service-as-well-as-Website-Issues-Where-to-start/m-p/6242576#M50674 <P><FONT size="4"><a href="https://community.qvc.com/t5/user/viewprofilepage/user-id/178821">@Peggy</a>&nbsp; &nbsp; You need help from an actual living CS rep.&nbsp; Email the mods at <STRONG>qvcsocialteam@qvc.com. </STRONG>Include order numbers of the hanging orders pending.</FONT></P> Thu, 14 May 2020 20:01:08 GMT https://community.qvc.com/t5/Customer-Care/Customer-Service-as-well-as-Website-Issues-Where-to-start/m-p/6242576#M50674 Kachina624 2020-05-14T20:01:08Z https://community.qvc.com/t5/Customer-Care/Customer-Service-as-well-as-Website-Issues-Where-to-start/m-p/6242609#M50675 <P>Some good advice....DO NOT USE YOUR DEBIT CARD!!!!</P> Thu, 14 May 2020 20:18:22 GMT https://community.qvc.com/t5/Customer-Care/Customer-Service-as-well-as-Website-Issues-Where-to-start/m-p/6242609#M50675 SeaMaiden 2020-05-14T20:18:22Z