topic Re: CS Help Please - Need to contracgt CS but can't because you aren't answering the phone in Customer Care

CS Help Please - Need to contracgt CS but can't because you aren't answering the phone

MotherofBengals — Sat, 09 May 2020 22:11:19 GMT

I have a Contact CS on order placed 4/15 would like you to put the order through again on same card. I keep getting a "we can't handle call volume" and a hang up. Please let me know what to do. Thanks!

Re: CS Help Please - Need to contracgt CS but can't because you aren't answering the phone

Beth-QVC — Sat, 09 May 2020 22:12:28 GMT

@MotherofBengals

I will have a look to see what I can do. Please do not put order numbers in your posts as this is a public forum.

Beth QVC

Re: CS Help Please - Need to contracgt CS but can't because you aren't answering the phone

Beth-QVC — Sat, 09 May 2020 22:15:08 GMT

@MotherofBengals

All done - went through and it is on 5 easy pays.

Beth QVC

Re: CS Help Please - Need to contracgt CS but can't because you aren't answering the phone

MotherofBengals — Sat, 09 May 2020 23:01:02 GMT

You rock and are amazing - thank you. I got an extra piece and two extra easy pays (plus $1 and change less). Yes, I checked - and I very much appreciate that you guys are so on top of things.