topic Re: Mods My Order in Customer Care

Mods My Order

CLHS68 — Wed, 06 May 2020 23:50:55 GMT

@Anonymous or whoever is working. I just received my order of sausage patties & they are completely thawed out. Are they safe to refreeze & use or should I toss them and get a refund?

Re: Mods My Order

Marp — Wed, 06 May 2020 23:59:49 GMT

@CLHS68, not a mod but I'm offering my two cents for your safety. If there are no ice crystals in the meat toss it and get a refund or replacement. If there are ice crystals and you are willing you can cook the sausage then freeze but assuming it is pork sausage I personally would not even do that.

Re: Mods My Order

Love my grandkids — Thu, 07 May 2020 00:00:24 GMT

@CLHS68 I'm not Alice but I would toss them and get a refund. Can't take chances. Sorry your order was so fouled up.

Re: Mods My Order

CLHS68 — Thu, 07 May 2020 00:23:50 GMT

@Love my grandkids @Marp Thank you. No ice completely thawed. I was afraid I would need to toss. Just hate wasting food. But do not want to get sick.

Re: Mods My Order

Paulette-QVC — Thu, 07 May 2020 00:34:20 GMT

@CLHS68 wrote:

@Anonymous or whoever is working. I just received my order of sausage patties & they are completely thawed out. Are they safe to refreeze & use or should I toss them and get a refund?

We are so very sorry your sausage patties arrived thawed. We will be glad to issue a replacement or refund. Please contact us at QVCSocialTeam@qvc.com with what action you prefer.

Thank you,

Re: Mods My Order

CLHS68 — Thu, 07 May 2020 01:06:16 GMT

@Paulette-QVC Thank You. Sent an e-mail.