topic Re: Susan QVC CS in Customer Care

Susan QVC CS

tsavorite — Mon, 04 May 2020 20:14:02 GMT

Hello I have been attempting to get ahold of CS all day....see my other topic here in this forum....please I need to find out what is going on with that refund.

Either here or by email....I can't get thur by phone either.

Re: Susan QVC CS

Kachina624 — Mon, 04 May 2020 20:34:33 GMT

@tsavorite You'd probably get faster service if you sent a private email to the mods at. qvcsocialteam@qvc.com.

Re: Susan QVC CS

tsavorite — Mon, 04 May 2020 21:18:53 GMT

@Kachina624 wrote:
@tsavorite You'd probably get faster service if you sent a private email to the mods at. qvcsocialteam@qvc.com.

That's how I contacted them....then I tried answering their questions from the 1st and only response on giving them the tracking #'s. But no response ever since.

Re: Susan QVC CS

Kachina624 — Mon, 04 May 2020 21:34:25 GMT

@tsavorite They are frantically busy trying to do CS's job. From what you wrote, it sounds like your return arrived and just needs processing. QVC is slow at this in the best of times, which is not now. Just be patient and I'm sure it'll be taken care of.

Re: Susan QVC CS

tsavorite — Mon, 04 May 2020 21:40:09 GMT

@Kachina624 wrote:
@tsavorite They are frantically busy trying to do CS's job. From what you wrote, it sounds like your return arrived and just needs processing. QVC is slow at this in the best of times, which is not now. Just be patient and I'm sure it'll be taken care of.

That's what is upsetting me....they have had it since 4/23...I have waited for them to refund it. It was a expensive item...and another large easy pay will be put on it plus the 1st one soon.

Also the 1st CS lady emailed me only back 1 time telling me she couldn't see where I had used the return Q label for that item...as if they didn't have it. That's when I had to email several more times trying to tell her where to look to see the tracking on it from their own site showing delivered to their return center 4/23.

I thought they would simply refund it...instead I am gonna have 2 large charges processed with interest fees. I did tell her this was the reason I was emailing on the status to get it off that Q card before that happens.