customer service reply

Gabidog — Sun, 03 May 2020 11:51:16 GMT

Cannot believe I finally received a reply...my Robertas order was to be received 4/21. When it did not arrive almost two weeks later I called cs. They said there was no new ship date so I cancelled. My email reply from cs now says the order was to arrive 5/11. Then I ordered three Barbara King lanterns. They were as is but one arrived without a flickering bulb or remote. I wanted the lanterns so decided to order her two pack of bulbs with remotes at $31. I requested a credit to my account for one bulb or $15. Nope. According to the email QVC wants me to pack up the lantern and return it! My guess that will cost them much more than $15 but hey, who am I other than a good customer. So a packing I will go.

Re: customer service reply

SeaMaiden — Sun, 03 May 2020 11:54:38 GMT

@Gabidog wrote:
Cannot believe I finally received a reply...my Robertas order was to be received 4/21. When it did not arrive almost two weeks later I called cs. They said there was no new ship date so I cancelled. My email reply from cs now says the order was to arrive 5/11. Then I ordered three Barbara King lanterns. They were as is but one arrived without a flickering bulb or remote. I wanted the lanterns so decided to order her two pack of bulbs with remotes at $31. I requested a credit to my account for one bulb or $15. Nope. According to the email QVC wants me to pack up the lantern and return it! My guess that will cost them much more than $15 but hey, who am I other than a good customer. So a packing I will go.

@Gabidog Shop elsewhere where the customer is not treated like C***.

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