topic Re: Customer Service Question in Customer Care

Customer Service Question

ajsidney12 — Sat, 02 May 2020 20:29:13 GMT

Moderators, I received a broken blush palette from LG item A384465 today in the mail. I wanted to know if someone could replace this for me but at the price I originally purchased, not the current listed price. Calls to CS go to a busy tone and chat is not oeprational. Thank you in advance.

Re: Customer Service Question

Beth-QVC — Sat, 02 May 2020 20:39:03 GMT

@ajsidney12

I am sorry that A384465 arrived damaged. I have sent you a no cost replacement and you should receive this on or about 5/13.

Beth QVC

Re: Customer Service Question

ajsidney12 — Sat, 02 May 2020 20:46:31 GMT

Oh my gosh @Beth-QVC , thank you so much. It was not necessary to send a no cost replacement but I appreciate it greatly. I have always found all CS reps to be very helpful and pleasant to deal with, and we all realize that you all have a lot of changes and impacts just like the rest of us these days. Many thanks from a long time customer!

Re: Customer Service Question

susan19 — Sun, 03 May 2020 00:56:18 GMT

Hi Beth my sterno solar light came. One is broke can I get a relpacement.M65975

Re: Customer Service Question

Beth-QVC — Sun, 03 May 2020 01:11:16 GMT

@susan19

I am sorry that your solar arrived broken and cracked. Unfortunately, I cannot offer you a replacement as they are out of stock.You may return for a full refund or I could provide you with a partial refund.

Beth QVC

Re: Customer Service Question

susan19 — Sun, 03 May 2020 01:17:14 GMT

Thank you I will take partial refund. One works and want to keep it thank you Beth

Re: Customer Service Question

Beth-QVC — Sun, 03 May 2020 01:22:49 GMT

@susan19

My pleasure to assist you. I have processed a half price discount and current processing time is 3 to 5 business days. Have a great night!

Beth QVC