topic Re: Return tracking in Customer Care

Return tracking

ilikethebubbly — Fri, 01 May 2020 19:56:56 GMT

I sent something back for an exchange on 4/18. On 4/19 it says "picked up by shipping agent " and no other updates since. Anyone else have this happen? I'm worried my pkg. got lost.

Re: Return tracking

Silver Fox1 — Fri, 01 May 2020 20:51:35 GMT

All the time and if it's a return of a item you exchanged there is nothing, not even "picked up by shipping agent" Ever since they changed the order screen it's been like this!

Re: Return tracking

ugabugabooooo — Fri, 01 May 2020 20:54:20 GMT

Yes, this happens all the time. The tracking through the post office ends once the agent picks it up. I have had luck with my shipping label by using Newgistics Tracking. I think they are usually the "agent" that picks up the package and takes it to QVC. Try their tracking.

http://tracking.smartlabel.com/

Hope this helps. It is taking a long time for refunds right now. Close to 3 weeks for my last one.

QVC needs to get their tracking for returns working agin.

Re: Return tracking

ilikethebubbly — Fri, 01 May 2020 23:00:26 GMT

Thanks for the replies! I did try the Smart Label tracking and it still shows nothing past "picked up by shipping agent". Now that I know others have had this issue I feel less concerned it was lost. 😊

Re: Return tracking

ilikethebubbly — Fri, 01 May 2020 23:02:20 GMT

Thanks for the replies! I did try the Smart Label tracking and it still shows nothing past "picked up by shipping agent". Now that I know others have had this issue I feel less concerned it was lost.

Re: Return tracking

ilikethebubbly — Fri, 01 May 2020 23:04:07 GMT

Sorry for the double post. Was having issues!

Re: Return tracking

Kachina624 — Sat, 02 May 2020 01:39:10 GMT

Return tracking doesn't work. What you see is routine. QVC is slow processing returns so just be patient.