topic Re: Customer service??? in Customer Care

Customer service???

Tiphy — Thu, 30 Apr 2020 19:51:46 GMT

I have been trying to contact customer service all day long. I manage to get through the phone system only to get a busy signal and it hangs up on me. Seriously??? Not only did the grill I ordered arrive over TWO MONTHS early (it was supposed to be shipped in June and was an anniversary present, but they charged me $160 for shipping!?!?!?!? Not to mention that this $600 grill arrived damaged and won't even smoke properly. I am about to lose my mind.

*edit* I just tried the chat option and that just hangs there and won't do anything. I'm trying really hard not to be angry right now.

Re: Customer service???

msgb — Thu, 30 Apr 2020 19:57:48 GMT

Can you do a live chat with customer service?

Otherwise see if you can send an email to customer service.

Re: Customer service???

Tiphy — Thu, 30 Apr 2020 20:04:26 GMT

I tried live chat and it didn't work. I'm going to send an email next after I contact Traeger and see if they have any ideas on how I can fix the grill on my own.

Re: Customer service???

NickNack — Thu, 30 Apr 2020 21:42:13 GMT

@Tiphy Try emailing QVCSocialTeam@qvc.com. They will answer you and are very helpful. They may reply to your post here, too. In your email be sure and include your order #.