topic Re: March 2 Waitlist -Shipped and Not Notified? in Customer Care

March 2 Waitlist -Shipped and Not Notified?

Pawslover — Tue, 28 Apr 2020 17:27:05 GMT

On March 2 I placed a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped. Got an email that they shipped yesterday.

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees. Not right in my mind.

Re: March 2 Waitlist -Shipped and Not Notified?

FancyPhillyshopper — Tue, 28 Apr 2020 17:32:36 GMT

When I decide I do not want a waitlist order I cancel it before it ships!

(By the way, when you create a waitilist order it frequently tells you the item will be automatically shipped)

Re: March 2 Waitlist -Shipped and Not Notified?

Pawslover — Tue, 28 Apr 2020 17:39:22 GMT

Agree. BUT the 45 days are up.

Re: March 2 Waitlist -Shipped and Not Notified?

KingstonsMom — Tue, 28 Apr 2020 17:44:27 GMT

@Pawslover wrote:
On March 2 I placed a waitlist order for Adi Paz Earrings.
Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped. Got an email that they shipped yesterday.
Had I known I would have cancelled the order as they were a gift and well past the 45 days.
Now I need to pay return fees. Not right in my mind.

@Pawslover

Contact QVCSocialTeam@ QVC.com by email, giving them your order info, they're very good at solving CS issues and pretty quick to respond.

SInce it was past the 45 days, I bet you won't have to pay the return charge.

HTH and good luck!

Re: March 2 Waitlist -Shipped and Not Notified?

Kachina624 — Tue, 28 Apr 2020 18:14:42 GMT

@Pawslover Check your junk mail or spam folder.

Re: March 2 Waitlist -Shipped and Not Notified?

Susan-QVC — Tue, 28 Apr 2020 18:26:50 GMT

@Pawslover wrote:

On March 2 I placed a waitlist order for Adi Paz Earrings.

Generally QVC would notify customers as so much time has passed and if I would still be interested in having the item shipped. Got an email that they shipped yesterday.

Had I known I would have cancelled the order as they were a gift and well past the 45 days.

Now I need to pay return fees. Not right in my mind.

@Pawslover My apologies that the waitlist shipped beyond the 45 days given, I will note the order to waive return fee for you.

Enjoy the rest of your day,

Susan

Re: March 2 Waitlist -Shipped and Not Notified?

Pawslover — Tue, 28 Apr 2020 18:29:12 GMT

Thank you to customer service for prompt reply. Much appreciated..

Thanks for all you do!

Re: March 2 Waitlist -Shipped and Not Notified?

Pawslover — Tue, 28 Apr 2020 18:34:29 GMT

Kachina :Check your junk mail or spam folder.

Thanks I had checked spam and nothing. The only email I received was that the item shipped yesterday - thus too late to cancel.

But thanks for the thought.